PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Shopee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Shopee

Lazada Philippines and Shopee Overview

Total reviews
5433
3
Company responses
0
0
Issues resolved
131
0

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5433 reviews. It is 5430 reviews more than Shopee received since Aug 17, 2018.

Lazada Philippines and Shopee Consumer Ratings

Rank
50 out of 430 in Auctions and Marketplaces category
47 out of 430 in Auctions and Marketplaces category
Customer service
42 in category
117 in category
Delivery Service
44 in category
97 in category
Exchange, Refund and Cancellation Policy
40 in category
109 in category

According to consumer ratings and reviews, Shopee ranks 3 points higher in the Auctions and Marketplaces category than Lazada Philippines. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 120 points higher than the worst rated brand in this category. At the same time, Shopee was rated 1 stars for Customer service criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Lazada Philippines has a higher rating than Shopee. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 75% greater than other in category. Shopee however was rated 1 stars and it is 67% worse than other in category.

Lazada Philippines and Shopee Rating Details

Customer service
1.6 (1959 reviews)
1 (2 reviews)
Reviewer's quote

...Your customer service chat is not working properly not even your customer service hotline..

Limuel A

...at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I...

Jacquelyn L
Delivery Service
1.8 (1850 reviews)
1 (2 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

Don B

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace. i applied for refund and the seller appealed didn't want to give me refund.after more than a week hassle conversation with the seller about the refund shopee refund me for 1 item...

Shanece
Exchange, Refund and Cancellation Policy
1.7 (1715 reviews)
1 (2 reviews)
Reviewer's quote

...o nagtext ang nagdedeliver para malaman ko naman kung matatanggap kopaba o hindi na nagsasayang ako ng oras kakahintay na akala ko maidedeliver saakin refund ng refund ang bayad ko nagkakalokohan na okay naman sakin kung hindi na maidedeliver basta bumibigay man lng ng messege o call para alam kona ganon ang nangyare hindi yung basta nlng mafafailed ng...

PissedConsumer1763110

No items

Lazada Philippines and Shopee Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
No votes
Cons
  • Poor customer service
  • Give false information
  • Service
  • Bulligan tyrant customers service agent

Lazada Philippines and Shopee Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

No votes

Lazada Philippines and Shopee Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1.5

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace....

Lazada Philippines and Shopee Latest Reviews

Recent published reviews

i dont know what should i do to my item ready to ship

Read all 5433 reviews
2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Read all 3 reviews

Lazada Philippines and Shopee Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1415 reviews)
  • Lazada Philippines Customer Care (513 reviews)
  • Lazada Philippines Delivery Service (321 reviews)