PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Shopee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Shopee

Lazada Philippines and Shopee Overview

Total reviews
5180
2
Company responses
0
0
Issues resolved
126
0

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5180 reviews. It is 5178 reviews more than Shopee received since Aug 17, 2018.

Lazada Philippines and Shopee Consumer Ratings

Rank
57 out of 469 in Auctions and Marketplaces category
27 out of 469 in Auctions and Marketplaces category
Customer service
49 in category
127 in category
Delivery Service
48 in category
96 in category
Exchange, Refund and Cancellation Policy
40 in category
112 in category

According to consumer ratings and reviews, Shopee ranks 30 points higher in the Auctions and Marketplaces category than Lazada Philippines. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 125 points higher than the worst rated brand in this category. At the same time, Shopee was rated 1 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Lazada Philippines has a higher rating than Shopee. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 77% greater than other in category. Shopee however was rated 1 stars and it is 64% worse than other in category.

Lazada Philippines and Shopee Rating Details

Customer service
1.6 (1883 reviews)
1 (1 review)
Reviewer's quote

...Your customer care email for refunds isn't working. Cloe chat system does not give good feedback. I can't start the refund process with the options your website offers...

Nerissa H

...at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I...

Jacquelyn L
Delivery Service
1.9 (1775 reviews)
1 (1 review)
Reviewer's quote

Napaka tagal ng delivery almost 1week na Wala pa din Yung order ko..

PissedConsumer1719813

No items

Exchange, Refund and Cancellation Policy
1.7 (1657 reviews)
1 (1 review)
Reviewer's quote

i get a notice of mediation from dti this coming dec 11. i hope we can settle this thing today or maybe we need to talk face to face with ur president or manager in this mediation process.btw this is my order#260166778049978. kindly call me ms . trixie

gabriel n

No items

Lazada Philippines and Shopee Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
No votes
Cons
  • Poor customer service
  • Give false information
  • Service
  • Bulligan tyrant customers service agent

Lazada Philippines and Shopee Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

No votes

Lazada Philippines and Shopee Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Lazada Philippines and Shopee Latest Reviews

Recent published reviews
2.7

i message the seller butit dint answering what i want

Read all 5180 reviews

Nag order ako ng item sa shopee, which is the name of the seller/account is Kingbay.ph, I ordered 20 pieces of ***...

Read all 2 reviews

Lazada Philippines and Shopee Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1347 reviews)
  • Lazada Philippines Customer Care (494 reviews)
  • Lazada Philippines Delivery Service (316 reviews)