PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Shopee Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Shopee Philippines

Lazada Philippines and Shopee Philippines Overview

Total reviews
6487
65
Company responses
0
0
Issues resolved
144
1

Lazada Philippines and Shopee Philippines Consumer Ratings

Rank
69 out of 306 in Auctions and Marketplaces category
55 out of 306 in Auctions and Marketplaces category
Customer service
48 in category
75 in category
Delivery Service
55 in category
60 in category
Exchange, Refund and Cancellation Policy
52 in category
71 in category
Website
51 in category
95 in category

Lazada Philippines and Shopee Philippines Rating Details

Customer service
1.6 (2296 reviews)
1.4 (19 reviews)
Reviewer's quote

...Customer service says they cant deliver because item is expensive. Why the heck would they put COD if they wont deliver it. All i receive from CS is a template copy and paste apologies...

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their customer service is the worst. Unskilled and lack of communication skills..

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Delivery Service
1.8 (2183 reviews)
1.8 (17 reviews)
Reviewer's quote

i have tried to get my refund, cod order, item has been in their warehouse now for over 2 weeks, tracked it there with delivery service. I still do not have my refund in wallet or in any form. ALSO IT WILL COST YOU MORE FOR DELIVERY THAN THE ITEMS COST,NOT RIGHT..

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...The seller sent me an adapter and a bib! Shopee Customer Service has NOT credited my money back until now. Why delay an obvious refund request? Do they favor deceitful deals and disregard consumer rights?!..

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Exchange, Refund and Cancellation Policy
1.7 (1994 reviews)
1.4 (18 reviews)
Reviewer's quote

the laptop has a broken screen and i need my refund it takes too long the process more than a month..

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The seller is not giving the refund. I ALREADY SHIPPED THE RETURNED ITEM. DO SOMETHING ABOUT THIS..

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Website
2.3 (1940 reviews)
1.8 (13 reviews)
Reviewer's quote

It's been 5 days and I have not yet received any LBC Remittance Code on my E-mail. Link to the form for the request resending the code on the official App/website is temporarily unavailable. Please send the code to maricarftisland@gmail.com reference id:...

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Please have someone call me 0975-677-1490. Its been days that Shopee won't generate tracking numbers for all my customers ' orders. I already went to my courier J&;;;;;;;;;;;;;;;;;;T and they inform me its a problem on your end Please help me.

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Lazada Philippines and Shopee Philippines Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Easy online shopping
  • Good value for money
  • Online
Cons
  • Poor customer service
  • Give false information
  • Service
  • Worst customer service ever
  • Are selling counterfeit items
  • Long turnaround for resolution

Lazada Philippines and Shopee Philippines Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

I already received my order but i need an apple ID for the 2 iphone 4 that i ordered. The seller is unresponsive.
Order I...

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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5

I have already paid my two orders via dragon pay-RD PAWNSHOP BUT I DID NOT RECEIVE EMAIL CONFIRMING MY PAYMENT AND WEN...

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Lazada Philippines and Shopee Philippines Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

I bought a Romoss Powerbank from KVFM.ph Store through Shopee online. When the product arrived I tested it an it was not...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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1

I was not able to recieve my parcel yesterday... the last time i tracked it, it was in transit to scs iligan last may 2...

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Lazada Philippines and Shopee Philippines Latest Reviews

Recent published reviews
No votes

Ang order ko sa iba deniliver Hindi sa tamang address paki tawagan Ang LEX delivery Alexander bauta maniebo Ang nag...

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No votes

I transferrd 500 from gcash to shopeepay but unfortunately the transaction was failed. And 500 from my gcash did not...

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No votes

it's 30 days !! But I'm still not yet received my refund money? why is so hard to your company to response??? I need my...

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1

Please have someone call me 0975-677-1490. Its been days that Shopee won't generate tracking numbers for all my...

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Lazada Philippines and Shopee Philippines Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1502 reviews)
  • Lazada Philippines Customer Care (532 reviews)
  • Lazada Philippines Delivery Service (341 reviews)
  • Shopee Philippines Customer Care (6 reviews)