PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Shopee Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Shopee Philippines

Lazada Philippines and Shopee Philippines Overview

Total reviews 6929 129
Company responses 0 0
Issues resolved 151 2

Lazada Philippines and Shopee Philippines Consumer Ratings

Rank
68 out of 344 in Auctions and Marketplaces category
85 out of 344 in Auctions and Marketplaces category
Customer service
51 in category
87 in category
Delivery Service
60 in category
59 in category
Exchange, Refund and Cancellation Policy
54 in category
58 in category
Website
55 in category
93 in category

Lazada Philippines and Shopee Philippines Rating Details

Customer service
1.6 (2444 reviews)
1.4 (40 reviews)
Reviewer's quote

...Today the customer service told me I cant return the item coz its beyond their return policy. The customer service closed our chat when I was still chatting..

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...They're not worth to be paid as customer service representatives. A certain ELLAINE just left me out in our live chat. Bastos!!!..

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Delivery Service
1.8 (2332 reviews)
1.8 (36 reviews)
Reviewer's quote

...Worst delivery service ever..

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I have been emailing requests to monitor and to fix this issue as this always happens when using shoppee standard delivery service SPX especially when the items came from overseas. I have upcoming delivery ongoing and I am hoping, begging and even praying that you will check on this issue and fix...

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Exchange, Refund and Cancellation Policy
1.7 (2128 reviews)
1.6 (40 reviews)
Reviewer's quote

...but the same day I received an auto send email stating that "LAZADA" rejected my Refund ! ! what has Lazada got to do with "Elena Accessories" where I purchased the lights ! !..

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...I want a refund of the 3 undelivered pieces or if they can deliver the other three pieces..

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Website
2.3 (2080 reviews)
1.9 (36 reviews)
Reviewer's quote

Someone is using my personal information in your website, which is fraud and you keep allowing it even though I contacted you in several occasions. even left my phone number so they could call me but they never did. They didn't make an effort to solve my problem and just continue fraud happening on...

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...Website pop out wont allow address update you have IT issues and your have human issues. So bad..

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Lazada Philippines and Shopee Philippines Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Easy online shopping
  • Good value for money
  • Online
Cons
  • Poor customer service
  • Give false information
  • Service
  • Worst customer service ever
  • Are selling counterfeit items
  • Long turnaround for resolution

Lazada Philippines and Shopee Philippines Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

I already received my order but i need an apple ID for the 2 iphone 4 that i ordered. The seller is unresponsive.
Order I...

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5

Please cancel my order number 30357****..address on that order is not updated, I already booked another order with my...

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5

I have already paid my two orders via dragon pay-RD PAWNSHOP BUT I DID NOT RECEIVE EMAIL CONFIRMING MY PAYMENT AND WEN...

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Lazada Philippines and Shopee Philippines Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

I bought a Romoss Powerbank from KVFM.ph Store through Shopee online. When the product arrived I tested it an it was not...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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1

I was not able to recieve my parcel yesterday... the last time i tracked it, it was in transit to scs iligan last may 2...

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Lazada Philippines and Shopee Philippines Latest Reviews

Recent published reviews
No votes

I ordered an item but I want to cancel now because my money isn't enough now. Something came up and because of that I...

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1.9

I already returned the item i paid for the shipping fee. I talked to customer rep they will reimburse me for the full...

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1

My order was cancelled due to unknown reason. When I asked about it, they have different answers. I requested for price...

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5

I supposed to received the parcel within this day

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Lazada Philippines and Shopee Philippines Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1586 reviews)
  • Lazada Philippines Courier Delivery Service (163 reviews)
  • Lazada Philippines Claim (75 reviews)
  • Shopee Philippines Shipping Service (17 reviews)
  • Shopee Philippines Profile (4 reviews)
  • Shopee Philippines Nut Gift Shop Profile (1 review)