PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Philippines and Shopee Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Philippines
Shopee Philippines

Lazada Philippines and Shopee Philippines Overview

Total reviews
5461
9
Company responses
0
0
Issues resolved
131
0

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5461 reviews. It is 5452 reviews more than Shopee Philippines received since Jan 24, 2019.

Lazada Philippines and Shopee Philippines Consumer Ratings

Rank
50 out of 431 in Auctions and Marketplaces category
86 out of 431 in Auctions and Marketplaces category
Customer service
41 in category
53 in category
Delivery Service
43 in category
52 in category
Exchange, Refund and Cancellation Policy
37 in category
42 in category

According to consumer ratings and reviews, Lazada Philippines ranks 36 points higher in the Auctions and Marketplaces category than Shopee Philippines. People gave Lazada Philippines 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 119 points higher than the worst rated brand in this category. At the same time, Shopee Philippines was rated 1.4 stars for Customer service criterion in this category and it is 107 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Shopee Philippines has a higher rating than Shopee Philippines. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Philippines 1.7 stars and it is 77% greater than other in category. Shopee Philippines however was rated 1.6 stars and it is 74% greater than other in category.

Lazada Philippines and Shopee Philippines Rating Details

Customer service
1.6 (1969 reviews)
1.4 (5 reviews)
Reviewer's quote

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A

I can't connect to a customer service representative..

Marielys
Delivery Service
1.8 (1859 reviews)
1.8 (4 reviews)
Reviewer's quote

...This is my first time to encounter such poor delivery service. The phone was supposed to be a Christmas gift but look, it's already January. I am really disappointed with new delivery partner of Lazada...

Don B

I didn't get my order, according to the notification the expected delivery date is January 20 between 9 am 6pm but up until now there is no call from the carrier or text. I have waited for how many days!..

Macenzie
Exchange, Refund and Cancellation Policy
1.7 (1720 reviews)
1.6 (5 reviews)
Reviewer's quote

I need to refund my payment for my helmet order. I payed tru credit card...

PissedConsumer1766645

I immediately requested a Return/Refund and got in touch with the seller. The seller responded the next day and instructed me to send back the item through Sonic Express or JRS. The next day, I went to JRS express to send back the item, but it turns out they do not accept items such as powerbanks...

angrydad_customer

Lazada Philippines and Shopee Philippines Pros and Cons

Pros
  • Cash on delivery
  • Fast delivery
  • Wide array of products
  • Good value for money
  • Coin discounts
  • Easy online shopping
Cons
  • Poor customer service
  • Give false information
  • Service
  • Worst customer service ever
  • Are selling counterfeit items
  • Card payment scam

Lazada Philippines and Shopee Philippines Most Positive Reviews

Top rated reviews
5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

3.4

MAG- INGAT SA SHOPEE CARD SCAM: Dumadami na ang mga LOCAL AT INTERNATIONAL sellers sa Shopee na card lang ang mode of pa...

Lazada Philippines and Shopee Philippines Most Critical Reviews

Lowest rated reviews
1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

1

I bought a Romoss Powerbank from KVFM.ph Store through Shopee online. When the product arrived I tested it an it was not...

Lazada Philippines and Shopee Philippines Latest Reviews

Recent published reviews

I have an order and it reach dumaguete entrego hub already since Saturday Jan.18,2020 but up to now they didnt...

Read all 5461 reviews
1.3

I didn't get my order, according to the notification the expected delivery date is January 20 between 9 am 6pm but up...

Read all 9 reviews

Lazada Philippines and Shopee Philippines Products and Services

Most reviewed product and services
  • Lazada Philippines Shipping Service (1419 reviews)
  • Lazada Philippines Customer Care (515 reviews)
  • Lazada Philippines Delivery Service (322 reviews)