PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee Malaysia and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopee Malaysia
Lazada Philippines

Shopee Malaysia and Lazada Philippines Overview

Total reviews 629 6774
Company responses 0 0
Issues resolved 9 151

Shopee Malaysia and Lazada Philippines Consumer Ratings

Rank
57 out of 317 in Auctions and Marketplaces category
71 out of 317 in Auctions and Marketplaces category
Customer service
36 in category
51 in category
Delivery Service
38 in category
57 in category
Website
48 in category
56 in category
Exchange, Refund and Cancellation Policy
35 in category
52 in category

Shopee Malaysia and Lazada Philippines Rating Details

Customer service
1.8 (148 reviews)
1.6 (2399 reviews)
Reviewer's quote

...I call shoppe customer service Malaysia 15 times, no one answer my call..

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...Bad customer service. Beware of "scamming" sellers or overpriced items. Is It covid 19 infected couriers stop delivering items or have they..

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Delivery Service
2.1 (133 reviews)
1.8 (2286 reviews)
Reviewer's quote

...material not described asBad customer service Bad customer service &;;; pictures. 3. size not fit...

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...Worst delivery service ever..

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Website
2.4 (129 reviews)
2.3 (2039 reviews)
Reviewer's quote

When I received and checked the product warranty, the official website show the product don't have any warranty when I asked seller ,the seller replied if the product have problem just can claim. Now the product was damage and I want claim the warranty the seller didn't reply me. The seller is...

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...Next "chatted" with Cleo the robot on website. Canned replies. Useless effort...

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Exchange, Refund and Cancellation Policy
2 (129 reviews)
1.7 (2084 reviews)
Reviewer's quote

货已经要一个月了还没收到,问了店主也没回复,打电话要联络她也没接,没收到货还给我自动完成订单 什么意思? 请问是这样对待顾客的吗? 现在我要你们refund钱给我 店主的店名是这个epidemipreventioncompan33 contact number 0176705412..

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I felt like she is forcing me to buy the wrong item or somewhat like borrowing the money i will pay if ever then it is now my problem for return/request a refund later. I even informed her that it's kind of hustle. I don't want to go there but here I am because it's hard to contact lazada customer...

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Shopee Malaysia and Lazada Philippines Pros and Cons

Pros
  • Senang cari barang
  • Cheap price
  • Good for online buying
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Slow refund process
  • Bad customer service and dishonest delivery
  • System took not friendly
  • Poor customer service
  • Give false information
  • Service

Shopee Malaysia and Lazada Philippines Most Positive Reviews

Top rated reviews
5

I have received one sms from the no 67431 which it said that: "RM0.00: Mohd Baizal Khan - Here is the latest...

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5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

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5

Cancelled order or refund to my shopeepay not working.

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5

Please cancel my order number 303574879..address on that order is not updated, I already booked another order with my...

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Shopee Malaysia and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1

i have spend 151.16 (after discount) for 3 products (2 kids wardrobe worth 148.xx and 1 adhesive hooks worth 2.38RM)....

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1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

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1

Customer service number is NOT IN SERVICE!!!!!!!!!!!!!!!!!!!!
Cannot verify phone number
when trying to log in with phone...

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1

i am a very patient person..
kumbaga e kaya ko magintay ng matagal..

its was my first time trying this online thingy..s...

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Shopee Malaysia and Lazada Philippines Latest Reviews

Recent published reviews
No votes

Didn't receive my parcel but in my phone notification showing that received
Maybe the deliver se

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1

I already paid my order last Sept. 5, delivery promised was Sept. 10 but I'm not receiving my parcel up until now. It...

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No votes

Didn't receive my parcel but in my phone notification showing that received

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2.8

Item ordered indicated 3-7 days delivery window. On the 8th day, made follow up and waited 25 minutes for the phone call...

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Shopee Malaysia and Lazada Philippines Products and Services

Most reviewed product and services
  • Shopee Malaysia Shipping Service (45 reviews)
  • Shopee Malaysia Customer Care (35 reviews)
  • Shopee Malaysia Account (18 reviews)
  • Lazada Philippines Shipping Service (1574 reviews)
  • Lazada Philippines Customer Care (600 reviews)
  • Lazada Philippines Courier Delivery Service (153 reviews)