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Lazada Philippines

Auctions and Marketplaces
  • 78 ISSUES RESOLVED
  • 2544 TOTAL REVIEWS
  • $1.5M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Cash on delivery 26
  • Fast delivery 16
  • Wide array of products 15
  • Website 14
  • Discounts 10

Customers don't like

  • Poor customer service108
  • Give false information18
  • Service16
  • Slow when solving complaints11
  • Inconsistent delivery11
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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2116 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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