PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Lazada Malaysia

Zalora and Lazada Malaysia Overview

Total reviews
73
5734
Company responses
0
0
Issues resolved
0
58

Zalora and Lazada Malaysia Consumer Ratings

Rank
277 out of 2052 in Footwear and Clothing category
68 out of 313 in Auctions and Marketplaces category
Customer service
286 in category
52 in category
Price Affordability
186 in category
48 in category
Product or Service Quality
187 in category
55 in category
Delivery Service
130 in category
57 in category

Zalora and Lazada Malaysia Rating Details

Customer service
1.5 (24 reviews)
1.5 (1671 reviews)
Reviewer's quote

...I have a bad customer service experience when I spoke with the agent named Ron after I provided my information and explained my concern the chat was disconnected. I got another agent and started all over again. Its been a week now and I still havent received any response from them at all...

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...Pls help check me check because I can't call ladaza customer service because lazada customer service phone number is not active 0386011888. I don't know why. Thank you lazada...

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Price Affordability
3 (21 reviews)
2.5 (1294 reviews)
Reviewer's quote

Was recommended by a friend to order from Zalora. We ordered 5 bottles of Pearlie White mouthwash on 20th July 2020. On 22nd July, I received a parcel from Ninjavan and was opened up to find 2 tubs of "Anti-Blemish Spot Solution". I immediately emailed Zalora to inform them and have waited for more...

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...The product price is cheaper but the sound effect there no way compare. So he still want me give him 5 stars? Of course his doing his job to take care the client, but I dont need any after sell service and he want to have 5 stars..

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Product or Service Quality
2.4 (20 reviews)
1.9 (1385 reviews)
Reviewer's quote

...I will call customee service too. First time ko pa naman umorder sa Zalora akala lo okay pero hindi!..

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Please check your contact number not in service..

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Delivery Service
2.9 (19 reviews)
1.8 (1577 reviews)
Reviewer's quote

Delivery attempt failed without any visit to the location. Please do not simply click delivery attempt failed even if the house got people..

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delivery service is too slow..

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Zalora and Lazada Malaysia Pros and Cons

Pros
  • Have good price and good products
  • Zallora
  • Good products
  • Price
  • Affordable
  • Timely delivery
Cons
  • Poor customer service
  • Poor in terms of tracking your item
  • Do not deliver on time
  • Customer service
  • Poor service
  • No available contacts to company management

Zalora and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

wrong order send.can i get then exactly item that i ordered since the size for the item is run out for make a new order.

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5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

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5

I have already shipped my parcel to zalora order number 285824932-6824 to cancel this items because the size doesn't...

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5

I am very disspointed with lazada by put wrong information that this camera can view from anywhere. But strongly, it...

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Zalora and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

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1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

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1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

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1

Here is my order number. 306149736. ordered 5 airconds and 2 fans on the 17th in conjunction with the mastercard day. ca...

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Zalora and Lazada Malaysia Latest Reviews

Recent published reviews
1

I havent received my order this is order number in zalora 282277646 courier was ninjavan this is ridiculous

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No votes

I did not receive my order until now and theres no email regards my item . I have placed and second order with...

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No votes

I did not processed any refund order and i cannot re order the item anymore
Name: Verna Princess Jimenez
Order#: 262433246...

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No votes

I didn't receive my item but I received notification the item is already delivered but I didn't receive any other item...

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Zalora and Lazada Malaysia Products and Services

Most reviewed product and services
  • Zalora Shipping Service (10 reviews)
  • Zalora Customer Care (8 reviews)
  • Lazada Malaysia Shipping Service (1776 reviews)
  • Lazada Malaysia Customer Care (514 reviews)
  • Lazada Malaysia Account (56 reviews)