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Lazada Malaysia

E-commerce
  • 21 ISSUES RESOLVED
  • 956 TOTAL REVIEWS
  • $96.7K CLAIMED LOSSES
  • $579 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Diversity of Products or Services
  • Affordable 10
  • Discounted price 7
  • Choice of products 7
  • Price 6
  • Cash on delivery 6

Customers don't like

  • Customer service23
  • Poor service8
  • Lying to customer about the delivery8
  • First time i feel lazada lie to me7
  • System error6
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Tradesy

E-commerce
  • 6 ISSUES RESOLVED
  • 759 TOTAL REVIEWS
  • $200K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Discounts and Special Offers
Diversity of Products or Services
  • Designer items for sale 16
  • Ease of selling 12
  • Design of the site 7
  • Website design 5
  • Website and mobile site 4

Customers don't like

  • Customer service35
  • Lack of customer service10
  • Policies and procedures9
  • Poor communication8
  • How sellers treated8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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