PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia

Shopee and Lazada Malaysia Overview

Total reviews
Company responses
Issues resolved

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3302 reviews. It is 3299 reviews more than Shopee received since Aug 17, 2018.

Shopee and Lazada Malaysia Consumer Ratings

47 out of 431 in Auctions and Marketplaces category
51 out of 431 in Auctions and Marketplaces category
Turnaround Time
32 in category
40 in category
Advertised vs Delivered
26 in category
31 in category
Delivery Service
96 in category
46 in category

According to consumer ratings and reviews, Shopee ranks 4 points higher in the Auctions and Marketplaces category than Lazada Malaysia. People gave Shopee 2 stars for Turnaround Time criterion in Auctions and Marketplaces category and it is 81 points higher than the worst rated brand in this category. At the same time, Lazada Malaysia was rated 1.8 stars for Turnaround Time criterion in this category and it is 73 points higher than the worst rated brand in this category. If we look at Advertised vs Delivered criterion, than we see that Shopee has a higher rating than Lazada Malaysia. Regarding Delivery Service criterion, consumers gave Shopee 1 stars and it is 84% worse than other in category. Lazada Malaysia however was rated 1.8 stars and it is 59% greater than other in category.

Shopee and Lazada Malaysia Rating Details

Turnaround Time
2 (2 reviews)
1.8 (856 reviews)
Reviewer's quote

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace. i applied for refund and the seller appealed didn't want to give me refund.after more than a week hassle conversation with the seller about the refund shopee refund me for 1 item...


...I hope the management of Lazada can give me a reasonable explanation for the waste of our time in this matter and lack of action on Lazada part..

Peter Tham Y
Advertised vs Delivered
2 (2 reviews)
1.9 (877 reviews)
Reviewer's quote

I was delivered wrong items from seller, agents took my case lightly, things included put me wait online very long and cut me off. I was ask to submit photos of proof wrong item, which I did only to get reply from so call customer service agent accused me using photo shot picture of the items...

Jacquelyn L

Got harassed by Lex delivery guy on Jan 10 too, delivery guy kept insisting he delivered all the contents and want to meet up to talk about it (so unprofessional and questionable behaviour). Lazada dispute team then request evidence of parcel delivery from me. Gave them a frame-by-frame pictures of...

Delivery Service
1 (2 reviews)
1.8 (1049 reviews)
Reviewer's quote

No items

I am frustrated and disappointed by poor delivery service of Lazada. I ordered 40" Samsung smart TV during 11 Nov Sale. while ordering delivery time was showing as 2-8 working days...

Rajeev S

Shopee and Lazada Malaysia Pros and Cons

No votes
  • Price
  • Affordable
  • Timely delivery
  • Bulligan tyrant customers service agent
  • Customer service
  • Poor service
  • Poor feedback to customer

Shopee and Lazada Malaysia Most Positive Reviews

Top rated reviews
No votes

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

Shopee and Lazada Malaysia Most Critical Reviews

Lowest rated reviews

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace....


My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

Shopee and Lazada Malaysia Latest Reviews

Recent published reviews

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Read all 3 reviews

What I can say. You can search. My order not reach my home. Many things I buying from lazada. But this order not reach....

Read all 3302 reviews

Shopee and Lazada Malaysia Products and Services

Most reviewed product and services
No votes
  • Lazada Malaysia Shipping Service (1421 reviews)
  • Lazada Malaysia Customer Care (408 reviews)
  • Lazada Malaysia Delivery Service (134 reviews)