PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Malaysia and Shopee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia
Shopee

Lazada Malaysia and Shopee Overview

Total reviews
3303
3
Company responses
0
0
Issues resolved
42
0

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3303 reviews. It is 3300 reviews more than Shopee received since Aug 17, 2018.

Lazada Malaysia and Shopee Consumer Ratings

Rank
51 out of 431 in Auctions and Marketplaces category
47 out of 431 in Auctions and Marketplaces category
Delivery Service
46 in category
96 in category
Product or Service Quality
37 in category
42 in category
Exchange, Refund and Cancellation Policy
33 in category
107 in category

According to consumer ratings and reviews, Shopee ranks 4 points higher in the Auctions and Marketplaces category than Lazada Malaysia. People gave Lazada Malaysia 1.8 stars for Delivery Service criterion in Auctions and Marketplaces category and it is 71 points higher than the worst rated brand in this category. At the same time, Shopee was rated 1 stars for Delivery Service criterion in this category and it is 21 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shopee has a higher rating than Shopee. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Malaysia 1.7 stars and it is 72% greater than other in category. Shopee however was rated 1 stars and it is 91% worse than other in category.

Lazada Malaysia and Shopee Rating Details

Delivery Service
1.8 (1050 reviews)
1 (2 reviews)
Reviewer's quote

I am frustrated and disappointed by poor delivery service of Lazada. I ordered 40" Samsung smart TV during 11 Nov Sale. while ordering delivery time was showing as 2-8 working days...

Rajeev S

...pee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I hope to reach out to ...

Jacquelyn L
Product or Service Quality
2 (915 reviews)
2 (2 reviews)
Reviewer's quote

On 13 Jan I contacted the CSO and no case has been opened since my previous conversation with the customer service personnel. I have sent the same attached evidence(Screenshot) of fake/scam seller that has been pointed out in previous chat with cso. Was told this case will be submitted to lazada's...

Peter Tham Y

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace. i applied for refund and the seller appealed didn't want to give me refund.after more than a week hassle conversation with the seller about the refund shopee refund me for 1 item...

Shanece
Exchange, Refund and Cancellation Policy
1.7 (911 reviews)
1 (2 reviews)
Reviewer's quote

...Finally , I asked for refund and dispute for not receiving the other part of the parcel. I requested the seller to raise this to LAZADA to refund. They never reply to my comments in dispute and asking me to contact the SKYNET branch again...

Rachel Y

No items

Lazada Malaysia and Shopee Pros and Cons

Pros
  • Price
  • Affordable
  • Timely delivery
No votes
Cons
  • Customer service
  • Poor service
  • Poor feedback to customer
  • Bulligan tyrant customers service agent

Lazada Malaysia and Shopee Most Positive Reviews

Top rated reviews
5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

No votes

Lazada Malaysia and Shopee Most Critical Reviews

Lowest rated reviews
1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

1.5

I ordered 2 urn necklace keepsake from the seller "bhy021.ph" and the seller only sent 1 pc and the lid of the necklace....

Lazada Malaysia and Shopee Latest Reviews

Recent published reviews
1

I have ordered Tv wall.mount, till today not in my hands and they said delivered to security.All my security said never...

Read all 3303 reviews
2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Read all 3 reviews

Lazada Malaysia and Shopee Products and Services

Most reviewed product and services
  • Lazada Malaysia Shipping Service (1421 reviews)
  • Lazada Malaysia Customer Care (408 reviews)
  • Lazada Malaysia Delivery Service (135 reviews)