PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Malaysia and Shopee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia
Shopee

Lazada Malaysia and Shopee Overview

Total reviews
3091
2
Company responses
0
0
Issues resolved
40
0

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3091 reviews. It is 3089 reviews more than Shopee received since Aug 17, 2018.

Lazada Malaysia and Shopee Consumer Ratings

Rank
58 out of 471 in Auctions and Marketplaces category
27 out of 471 in Auctions and Marketplaces category
Customer service
47 in category
130 in category
Delivery Service
53 in category
98 in category
Product or Service Quality
43 in category
21 in category

According to consumer ratings and reviews, Shopee ranks 31 points higher in the Auctions and Marketplaces category than Lazada Malaysia. People gave Lazada Malaysia 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 130 points higher than the worst rated brand in this category. At the same time, Shopee was rated 1 stars for Customer service criterion in this category and it is 47 points higher than the worst rated brand in this category. If we look at Delivery Service criterion, than we see that Lazada Malaysia has a higher rating than Shopee. Regarding Product or Service Quality criterion, consumers gave Lazada Malaysia 2.1 stars and it is 76% greater than other in category. Shopee however was rated 3 stars and it is 88% greater than other in category.

Lazada Malaysia and Shopee Rating Details

Customer service
1.6 (1015 reviews)
1 (1 review)
Reviewer's quote

...Their "return" policy is a joke, their delivery a disaster, and their customer service consist of a chat-robot (female. that sound better) THERE IS NO TELEPHONE NUMBER. Impossible to get hold of them...

Sugey

...at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee outside Malaysia's Shopee contact because Shopee Malaysia customer service behaving Bulligan toward buyer who has issue created by seller I believed in Shopee Malaysia, their custom service provider is operate by third party. I...

Jacquelyn L
Delivery Service
1.8 (1001 reviews)
1 (1 review)
Reviewer's quote

...unable to produce quality services, I have contacted uncountable times with Lazada customer services, the seller, the sellers own fleet, the seller customer service agent, the courier partner, the delivery guy (Lazada and relevant parties) , and the conclusion to you all is don't even believe them. I bought 49...

PissedConsumer1724076

No items

Exchange, Refund and Cancellation Policy
1.8 (868 reviews)
1 (1 review)
Reviewer's quote

Received an broken item without protective warping, but unable to refund..

PissedConsumer1725755

No items

Lazada Malaysia and Shopee Pros and Cons

Pros
  • Price
  • Affordable
  • Discounted price
No votes
Cons
  • Customer service
  • Poor service
  • Poor feedback to customer
  • Bulligan tyrant customers service agent

Lazada Malaysia and Shopee Most Positive Reviews

Top rated reviews
5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

No votes

Lazada Malaysia and Shopee Most Critical Reviews

Lowest rated reviews
1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

2.8

I m Malaysian shop at Shopee Malaysia account and platform, I don't have other way but to find way to contact Shopee out...

Lazada Malaysia and Shopee Latest Reviews

Recent published reviews

For order number 238985351068892, I received two notification of payment. Upon checking with bank, it was confirmed that...

Read all 3093 reviews

Nag order ako ng item sa shopee, which is the name of the seller/account is Kingbay.ph, I ordered 20 pieces of ***...

Read all 2 reviews

Lazada Malaysia and Shopee Products and Services

Most reviewed product and services
  • Lazada Malaysia Shipping Service (1328 reviews)
  • Lazada Malaysia Customer Care (374 reviews)
  • Lazada Malaysia Delivery Service (126 reviews)