PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee Malaysia and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopee Malaysia
Lazada Malaysia

Shopee Malaysia and Lazada Malaysia Overview

Total reviews
560
5823
Company responses
0
0
Issues resolved
6
59

Shopee Malaysia and Lazada Malaysia Consumer Ratings

Rank
65 out of 313 in Auctions and Marketplaces category
68 out of 313 in Auctions and Marketplaces category
Customer service
39 in category
51 in category
Delivery Service
47 in category
58 in category
Website
53 in category
60 in category
Exchange, Refund and Cancellation Policy
34 in category
48 in category

Shopee Malaysia and Lazada Malaysia Rating Details

Customer service
1.7 (129 reviews)
1.5 (1696 reviews)
Reviewer's quote

, I left a message in your shopee online shopping, chat room, and contacted the seller otakuya merchant did not reply, and did not leave any message, shopee customer service, please help me contact the seller otakuya merchant and let him contact me And leave a message, now the seller has a problem...

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Customer service telephone number not in service..

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Delivery Service
2 (115 reviews)
1.8 (1592 reviews)
Reviewer's quote

...I hope Shopee service center have to look in my matters thanks My ORDER ID. 200725ATX2QJ0N...

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delivery service is too slow..

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Website
2.4 (107 reviews)
2.3 (1375 reviews)
Reviewer's quote

When I received and checked the product warranty, the official website show the product don't have any warranty when I asked seller ,the seller replied if the product have problem just can claim. Now the product was damage and I want claim the warranty the seller didn't reply me. The seller is...

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...Just delete this website..

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Exchange, Refund and Cancellation Policy
1.9 (106 reviews)
1.7 (1402 reviews)
Reviewer's quote

Feel like they are not going to refund my money so that's like Shopee scamming buyer. Also I have a thing received in bad condition and I wish to make contact with seller to resolve but they insist not to re-activate my account and after 3 days payment will automatically release to seller no matter...

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From 02/07/2020 till to date they have not settled my return and refund for order no : 254719638734709. OMG please get my chronology from your system ..

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Shopee Malaysia and Lazada Malaysia Pros and Cons

Pros
  • Senang cari barang
  • Cheap price
  • Good for online buying
  • Price
  • Affordable
  • Timely delivery
Cons
  • Bad customer service and dishonest delivery
  • Slow refund process
  • System took not friendly
  • Customer service
  • Poor service
  • No available contacts to company management

Shopee Malaysia and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

Done pay but still in to pay

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5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

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5

Hopefully the problem can be resolve.

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5

I am very disspointed with lazada by put wrong information that this camera can view from anywhere. But strongly, it...

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Shopee Malaysia and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1

有瑕疵
没有盖子很危险
货物是暖包

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1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

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1

i have spend 151.16 (after discount) for 3 products (2 kids wardrobe worth 148.xx and 1 adhesive hooks worth 2.38RM)....

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1

Here is my order number. 306149736. ordered 5 airconds and 2 fans on the 17th in conjunction with the mastercard day. ca...

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Shopee Malaysia and Lazada Malaysia Latest Reviews

Recent published reviews
No votes

Returned parcel to shopee but shopee did't provide returned label i pay my own can i claim back Rm 7.55.Parcel already...

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1.4

I want seller send back correct item

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3.6

Change of phone number on the current account.

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No votes

Next week I'm not at home.no one receive the parcel

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Shopee Malaysia and Lazada Malaysia Products and Services

Most reviewed product and services
  • Shopee Malaysia Shipping Service (40 reviews)
  • Shopee Malaysia Customer Care (33 reviews)
  • Shopee Malaysia Account (16 reviews)
  • Lazada Malaysia Shipping Service (1779 reviews)
  • Lazada Malaysia Customer Care (514 reviews)
  • Lazada Malaysia Account (57 reviews)