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Shopee Malaysia

4.8
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  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1 TOTAL REVIEWS
Rank
8 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Advertised vs Delivered
Statistics of Customer Service Calls
  • TOTAL CALLS
    0
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
No items

Lazada Malaysia

2.1
?

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  • 34 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2173 TOTAL REVIEWS
Rank
49 out of 456
in Auctions and Marketplaces category
Rating Details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Website
Advertised vs Delivered
Statistics of Customer Service Calls
  • TOTAL CALLS
    81
  • SUCCESSFUL
    0%
  • AVG CALL DURATION
    00:00
  • ISSUES RESOLVED
    0%
Top Products and Services
2.3
875 reviews
2
270 reviews
2.7
127 reviews

How would you compare Shopee Malaysia vs Lazada Malaysia?

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ActuallyBrownBear550
#1696750

Shopee system is more reliable than lazada especially in cancel, return and refund process. We can change the order status in shopee not like lazada stuck in one status and can not do anything.

Refund in shopee faster and accurate, no cheating.

Refund in lazada is a full cheating case. Can not get refund

Anonymous
to ActuallyBrownBear550 #1715409

Yes, Lazada cheated. I ordered LED TV 49in.

for a little more than RM3000 twice. In both occasions, they cancelled my order and claimed to have refund the money BUT cannot produced proof that the money was refunded. I complained more than four times by telephone BUT they just promised to show me proof of return of my money and to inform me through email about the details of my money being returned. They never did as promised.

I still did not know whether my money was returned. I think LAZADA is cheating.

When we order big item of higher price, then they gave an excuse that the seller could not deliver and therefore cancelled the order and forfeited the money or some of their staff might have done this. The lack of transparency may be due to the fact that Lazada has been bought over by Alibaba, a chinese giant controlled by Communist Party whose policy is one not being transparent and cheated in many instances.

AngryAvenger
#1678888

Based on rating.

PissedMillionCustomer
#1675912

Shopee better than Lazada in everything EXCEPT one thing.. their App.. it sucks and full of adds.

Anonymous
#1674744

Shopee shipping cheaper than Lazada and also item selling price,Shipment faster than so call Lazada Express

Anonymous
#1648327

1. Shopee more secure then LAZADA.

2. Shopee give due date for seller sent/ship the customer order.

3. The price in Shopee more cheaper compare Lazada.

SassyGerbil
#1565268

First major advantage that Shopee has against Lazada is that Shopee only releases payments to the seller after the buyer acknowledges that the item is received and in good condition. Also the seller have 7 days(unless stated) to ship the item.

If the seller failed to ship the item on time(can be extended), the order will be automatically cancelled and refunded to the buyer. Lazada in turn releases the payments to the seller every 15 days. It doesn't benefit and protect the seller as much as Shopee does.

Another advantage that Shopee has is its delivery charge is much lower compared to Lazada. Due to their close partnership with Poslaju Malaysia, Shopee items tend to have lower and sometimes FOC delivery than Lazada.

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