PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Malaysia and Shopee Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia
Shopee Malaysia

Lazada Malaysia and Shopee Malaysia Overview

Total reviews
3109
4
Company responses
0
0
Issues resolved
40
1

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3109 reviews. It is 3105 reviews more than Shopee Malaysia received since Apr 27, 2018. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Shopee Malaysia customer support team than with Lazada Malaysia customer service.

Lazada Malaysia and Shopee Malaysia Consumer Ratings

Rank
58 out of 475 in Auctions and Marketplaces category
26 out of 475 in Auctions and Marketplaces category
Customer service
45 in category
141 in category
Product or Service Quality
42 in category
30 in category
Exchange, Refund and Cancellation Policy
34 in category
123 in category

According to consumer ratings and reviews, Shopee Malaysia ranks 32 points higher in the Auctions and Marketplaces category than Lazada Malaysia. People gave Lazada Malaysia 1.6 stars for Customer service criterion in Auctions and Marketplaces category and it is 132 points higher than the worst rated brand in this category. At the same time, Shopee Malaysia was rated 1 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Shopee Malaysia has a higher rating than Lazada Malaysia. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Lazada Malaysia 1.8 stars and it is 81% greater than other in category. Shopee Malaysia however was rated 1 stars and it is 69% worse than other in category.

Lazada Malaysia and Shopee Malaysia Rating Details

Customer service
1.6 (1022 reviews)
1 (2 reviews)
Reviewer's quote

...I cant believe this is the way lazada feels they can satisfy customer. Or do they care??..

Osualdo

I have numerous problems with this lousy online shopping company. If you should have a problem with a faulty item, their policy is for you to negotiate with the seller first. The seller always dilly dally and refuse to accept that you want to return the item, because they don't accept the item is...

PissedConsumer1713671
Product or Service Quality
2.1 (876 reviews)
2.5 (2 reviews)
Reviewer's quote

...Your customer service doesnt care at all and i asked for manager, but no one called me at all. I want my refund back ! 236743781049946 is my order no !..

Sharon

Just nak share pengalaman paling tak best.Selepas lazada,aku mula beralih pada shopee,memang bagus,seller pun ramai yg trusted.Tapi sampai la satu masa...Nak dijadikan cerita aku order 1 Toner dengan seller bernama kbeautylx.PreOrder la..Patutnya item kena ship out 19april2018,2minggu PreOrder,aku...

daeny
Exchange, Refund and Cancellation Policy
1.8 (872 reviews)
1 (2 reviews)
Reviewer's quote

Actually date on 8/12/19 to try for withdrow money but still didnt found recever how many date i deep too wait

Yamila

No items

Lazada Malaysia and Shopee Malaysia Pros and Cons

Pros
  • Price
  • Affordable
  • Discounted price
No votes
Cons
  • Customer service
  • Poor service
  • Poor feedback to customer
No votes

Lazada Malaysia and Shopee Malaysia Most Positive Reviews

Top rated reviews
5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

3.4

Just nak share pengalaman paling tak best.Selepas lazada,aku mula beralih pada shopee,memang bagus,seller pun ramai yg t...

Lazada Malaysia and Shopee Malaysia Most Critical Reviews

Lowest rated reviews
1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

1.3

I have numerous problems with this lousy online shopping company. If you should have a problem with a faulty item,...

Lazada Malaysia and Shopee Malaysia Latest Reviews

Recent published reviews
1

Kindly note that Lazada didn't allow you to delete even deactivate your account. Why they want to keep it when you're...

Read all 3109 reviews

Saya Punya barang tk hantar ensure gold tapi refund money tk ada macamana saya Punya duit. Customers service punya...

Read all 4 reviews

Lazada Malaysia and Shopee Malaysia Products and Services

Most reviewed product and services
  • Lazada Malaysia Shipping Service (1329 reviews)
  • Lazada Malaysia Customer Care (377 reviews)
  • Lazada Malaysia Delivery Service (126 reviews)