PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Malaysia and Shopee Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia
Shopee Malaysia

Lazada Malaysia and Shopee Malaysia Overview

Total reviews
4985
399
Company responses
0
0
Issues resolved
52
4

Lazada Malaysia and Shopee Malaysia Consumer Ratings

Rank
66 out of 300 in Auctions and Marketplaces category
53 out of 300 in Auctions and Marketplaces category
Customer service
53 in category
43 in category
Delivery Service
55 in category
39 in category
Product or Service Quality
51 in category
37 in category
Exchange, Refund and Cancellation Policy
43 in category
34 in category

Lazada Malaysia and Shopee Malaysia Rating Details

Customer service
1.5 (1496 reviews)
1.7 (89 reviews)
Reviewer's quote

...Shocking customer service. In the meantime, I have also had 4 other items cancelled. A ridiculous company who don't know their *** from their elbow and can't track their own deliveries...

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Extremely poor customer service. I lost money buying from shopee!! I filed a refund request in shopee because I see my parcel sit at CJ century hub and never move for 7 days. The seller just click dispute so shopper ask me to upload photo and a note indicate shoppe agents will contact us...

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Delivery Service
1.8 (1420 reviews)
2 (79 reviews)
Reviewer's quote

delivery service is too slow..

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Customer service not answering my call..

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Product or Service Quality
2 (1245 reviews)
2.3 (71 reviews)
Reviewer's quote

...Very disappointing service..

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i wnat to ask about my return and refund(i had topup many time to contact shopee)but there no answer ,also from email and chat! CUSTOMER SERVICE SO BAD..

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Exchange, Refund and Cancellation Policy
1.7 (1240 reviews)
1.9 (71 reviews)
Reviewer's quote

about refund status payment using credit card..

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Before, I was not informed how long it will take for refund to be activated. After, there was a pop view informing that it will take maximum 3 days provided Shopee Pay function activated. In my case they took only within 24 hours..

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Lazada Malaysia and Shopee Malaysia Pros and Cons

Pros
  • Price
  • Affordable
  • Wide variety of product available
  • Senang cari barang
  • Cheap price
  • Non
Cons
  • Customer service
  • Poor service
  • Bad customer service bad deliver and loss items
  • Bad customer service and dishonest delivery
  • Slow refund process
  • Bad seller on processing order

Lazada Malaysia and Shopee Malaysia Most Positive Reviews

Top rated reviews
5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

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5

Done pay but still in to pay

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5

I am very disspointed with lazada by put wrong information that this camera can view from anywhere. But strongly, it...

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5

Hopefully the problem can be resolve.

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Lazada Malaysia and Shopee Malaysia Most Critical Reviews

Lowest rated reviews
1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

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1

有瑕疵
没有盖子很危险
货物是暖包

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1

Here is my order number. 306149736. ordered 5 airconds and 2 fans on the 17th in conjunction with the mastercard day. ca...

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1

i have spend 151.16 (after discount) for 3 products (2 kids wardrobe worth 148.xx and 1 adhesive hooks worth 2.38RM)....

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Lazada Malaysia and Shopee Malaysia Latest Reviews

Recent published reviews
No votes

Sy nk tukr emil .. emil azizulnana2@ gmail.com dh x blh guna
Sy nk pakai yuslizajaafar@gmail.com

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No votes

Call customer service so worst, no answer, why service so terrible , I need back my money because I did not receive the...

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No votes

I have ordered a phone 4 days ago as a gift to someone and you supposedly deliver the item by yesterday but...

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No votes

So terrible laaa shopee, no responsibility, doesn't pickup call, hey hello! I pun keja jugak, busy jugak, i'm staff...

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Lazada Malaysia and Shopee Malaysia Products and Services

Most reviewed product and services
  • Lazada Malaysia Shipping Service (1670 reviews)
  • Lazada Malaysia Customer Care (478 reviews)
  • Lazada Malaysia Delivery Service (87 reviews)
  • Shopee Malaysia Shipping Service (30 reviews)
  • Shopee Malaysia Customer Care (24 reviews)
  • Shopee Malaysia Account (11 reviews)