PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Malaysia and Shopee Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Malaysia
Shopee Malaysia

Lazada Malaysia and Shopee Malaysia Overview

Total reviews 9058 2634
Company responses 0 0
Issues resolved 99 44

Lazada Malaysia and Shopee Malaysia Consumer Ratings

Rank
96 out of 691 in Auctions and Marketplaces category
67 out of 691 in Auctions and Marketplaces category
Customer service
96 in category
No votes
Delivery Service
121 in category
No votes
Exchange, Refund and Cancellation Policy
96 in category
No votes
Product or Service Quality
90 in category
No votes

Lazada Malaysia and Shopee Malaysia Rating Details

Customer service
1.6
(2673 reviews)
No votes
Reviewer's quote

...i was IGNORED by SELLER, LAZADA CUSTOMER SERVICE, COURIER COMPANY. such a *** company...

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After updates, cannot be used, customer service unable to help, and seller didnt even bother to reply after several complaints Lousy lousy Shopee Very angry and disappointed..

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Delivery Service
1.8
(2445 reviews)
No votes
Reviewer's quote

Delivery service man is quite rude Lately experience fail to deliver & cancel without contact buyer or giving solid reason..

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The delivery service by BEST EXPRESS SUCKS big time! Parcel arrived at the delivery office and my item has been sitting in the guni sack for 2 weeks. Twice I had to go to their office to enquire my parcel. and was told 'it will be deliver soon'...

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Exchange, Refund and Cancellation Policy
1.8
(2210 reviews)
No votes
Reviewer's quote

If everytime items missing in parcel but lazada rejected the refund request. How do we be secured as a customer as we paid but did not received our item? The reason of reject is no evidence I did not receive my item, no proof. How do I proof as I already share the parcel photo and item inside the...

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1- cannot apply shopeepay 2- cannot get back payment for return and refund because verification using old phone number. I've two items, going to be three items of refund. Last time luckily the seller replaced with a new product, but I've to pay RM10 for delivery replacement item to me...

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Product or Service Quality
2
(2203 reviews)
No votes
Reviewer's quote

...it's this the way to scam customers? And with also the customer service alway transfer the problem from department to department, don't solve the problem, better all fired and get new workers..

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...Razor have email to me and solve it and 400dls have been refunded back to shopee but until todate shopee customer service keep on saying 3 to 5 working days but until 21st March today I still didn't get my money 400dls back..

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Lazada Malaysia and Shopee Malaysia Pros and Cons

Pros
  • Wide variety of product available
  • Price
  • Affordable
  • Senang cari barang
  • Good for online buying
  • Dissapointed
Cons
  • Customer service
  • Poor service
  • No available decent contacts to customer service
  • Bad customer service and dishonest delivery
  • Slow refund process
  • Bad customer service

Lazada Malaysia and Shopee Malaysia Most Positive Reviews

Top rated reviews
5

My complaint is withdrawal I did yesterday 75.93rm and still is pending what is the problem still I didn't see the...

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5

Did Shopee Malaysia respond to your message?
Yes...Shopee Malaysia respond to my message n problem has been solved...

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5

kenapa kod otp masej lazadapaylater saya tak dapat saya terima. saya cuba lebih dari tiga kali. tapi masih tak dapat...

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5

Tukar nombor pendaftaran Telefon kepada 016937**** supaya dapat menerima OTP.
Nombor 019989**** sudah tidak digunakan lag...

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Lazada Malaysia and Shopee Malaysia Most Critical Reviews

Lowest rated reviews
1

Staff name Maha. Please train your staff before letting them to attend your client! Pay attention to what client write...

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1

sellers in shopee love to quarrel and curse at customers. shopee customer service are the worst i have seen in my...

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1

Why the *** my item all is at setapak but havent been delivered if you *** lazada cant do business then why the *** you...

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1

I hate the policy where the buyer should bare the cost of returning the wrong item. The cost to print and send the item...

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Lazada Malaysia and Shopee Malaysia Latest Reviews

Recent published reviews
No votes

why got rejected my lazada paylater ???...

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No votes

I couldnt put my number in shopee. Saying already registered in another account. How to register my number in my...

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No votes

Hello, I want to complain about the bad attitude and irresponsibility of the staff at the Lazada customer service...

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1.8

1. I WILL MAKE A POLICE REPORT
2. SUBMIT THE POLICE REPORT TO CONSUMER ASSOCIATION, SHAH ALAM N BANK NEGARA DISPUTE DEPT....

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