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Lazada Malaysia

E-commerce
  • 16 ISSUES RESOLVED
  • 895 TOTAL REVIEWS
  • $95K CLAIMED LOSSES
  • $586 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Turnaround Time
  • Affordable 10
  • Discounted price 7
  • Choice of products 6
  • Cash on delivery 6
  • Price 5

Customers don't like

  • Customer service23
  • Poor service8
  • Lying to customer about the delivery8
  • System error6
  • First time i feel lazada lie to me6
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Quibids

E-commerce
  • 3 ISSUES RESOLVED
  • 488 TOTAL REVIEWS
  • $46.1K CLAIMED LOSSES
  • $271 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Turnaround Time
  • Idea of online bids 5
  • Tv ad 2
  • Restarting the time to run up the bid 1
  • Obviously 1
  • Idea of it 1

Customers don't like

  • Terrible customer service16
  • Unknown charge4
  • Requests for information3
  • Not clear advertisement3
  • Inability to make a fast contact with the business3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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