PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Shopee Malaysia and Lazada Group as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Shopee Malaysia
Lazada Group

Shopee Malaysia and Lazada Group Overview

Total reviews
552
190
Company responses
0
0
Issues resolved
6
1

Shopee Malaysia and Lazada Group Consumer Ratings

Rank
64 out of 313 in Auctions and Marketplaces category
87 out of 313 in Auctions and Marketplaces category
Customer service
44 in category
75 in category
Delivery Service
49 in category
76 in category
Website
55 in category
70 in category
Exchange, Refund and Cancellation Policy
36 in category
76 in category

Shopee Malaysia and Lazada Group Rating Details

Customer service
1.7 (127 reviews)
1.4 (69 reviews)
Reviewer's quote

The first customer service representative sincerely blamed my refer for not following their rules with no evidence to support his statement. Then being passed on to another who claimed that referral code only valid for new user and claimed that I am not their new user. Came out with another excuse...

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...Customer service would not assist in sorting this out,..

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Delivery Service
2 (113 reviews)
1.6 (50 reviews)
Reviewer's quote

...I hope Shopee service center have to look in my matters thanks My ORDER ID. 200725ATX2QJ0N...

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...Tracked and delivery verified. I was asked to send proof to Lazada I sent the tracking reciept by email twice. They asked me again for the same information but twice...

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Website
2.3 (105 reviews)
2.2 (59 reviews)
Reviewer's quote

When I received and checked the product warranty, the official website show the product don't have any warranty when I asked seller ,the seller replied if the product have problem just can claim. Now the product was damage and I want claim the warranty the seller didn't reply me. The seller is...

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After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

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Exchange, Refund and Cancellation Policy
1.9 (104 reviews)
1.4 (63 reviews)
Reviewer's quote

Feel like they are not going to refund my money so that's like Shopee scamming buyer. Also I have a thing received in bad condition and I wish to make contact with seller to resolve but they insist not to re-activate my account and after 3 days payment will automatically release to seller no matter...

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...Lazada warehouse it has reached since 21 May 20220 and I have not received any respond from an agent in 3 days who will look into it as promised and also my refund is not in yet as well there's no update about my return it also took 2 weeks for the item to reach me however the item is in damaged state upon...

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Shopee Malaysia and Lazada Group Pros and Cons

Pros
  • Senang cari barang
  • Cheap price
  • Good for online buying
  • Delivery
  • Nil
  • Love the pricing
Cons
  • Bad customer service and dishonest delivery
  • Slow refund process
  • System took not friendly
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job

Shopee Malaysia and Lazada Group Most Positive Reviews

Top rated reviews
5

Done pay but still in to pay

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5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

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5

Hopefully the problem can be resolve.

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5

Hi there lazada,Your customer service representative talked to me yesterday ,and we agreed that you wil Re Redeliever...

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Shopee Malaysia and Lazada Group Most Critical Reviews

Lowest rated reviews
1

有瑕疵
没有盖子很危险
货物是暖包

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1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

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1

i have spend 151.16 (after discount) for 3 products (2 kids wardrobe worth 148.xx and 1 adhesive hooks worth 2.38RM)....

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1

The watch that i ordered is defective so that i returned it for replacement but until now there is no update if they...

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Shopee Malaysia and Lazada Group Latest Reviews

Recent published reviews
1

The product i order they just give a fake logistic and does not sent the item at all then asking me to change others...

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2.5

I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the o...

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1

2 days ago I did order a Western Digital TV HD Media player to Shopee.
Today Postlaju delivered me an old refurbished uni...

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1

I made online purchase on the 1/6/20 at 2.26am to buy Sony Xbr65A8G, (65 Android TV) at S$553.95, supposed to deliver...

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Shopee Malaysia and Lazada Group Products and Services

Most reviewed product and services
  • Shopee Malaysia Shipping Service (40 reviews)
  • Shopee Malaysia Customer Care (33 reviews)
  • Shopee Malaysia Account (16 reviews)
  • Lazada Group Customer Care (26 reviews)
  • Lazada Group Shipping Service (13 reviews)
  • Lazada Group Website (4 reviews)