PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Shopee Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Shopee Malaysia

Lazada Group and Shopee Malaysia Overview

Total reviews
190
556
Company responses
0
0
Issues resolved
1
6

Lazada Group and Shopee Malaysia Consumer Ratings

Rank
86 out of 313 in Auctions and Marketplaces category
65 out of 313 in Auctions and Marketplaces category
Customer service
74 in category
42 in category
Exchange, Refund and Cancellation Policy
74 in category
34 in category
Website
70 in category
55 in category
Diversity of Products or Services
98 in category
72 in category

Lazada Group and Shopee Malaysia Rating Details

Customer service
1.4 (69 reviews)
1.7 (127 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

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The first customer service representative sincerely blamed my refer for not following their rules with no evidence to support his statement. Then being passed on to another who claimed that referral code only valid for new user and claimed that I am not their new user. Came out with another excuse...

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Exchange, Refund and Cancellation Policy
1.4 (63 reviews)
1.9 (104 reviews)
Reviewer's quote

...Lazada warehouse it has reached since 21 May 20220 and I have not received any respond from an agent in 3 days who will look into it as promised and also my refund is not in yet as well there's no update about my return it also took 2 weeks for the item to reach me however the item is in damaged state upon...

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Feel like they are not going to refund my money so that's like Shopee scamming buyer. Also I have a thing received in bad condition and I wish to make contact with seller to resolve but they insist not to re-activate my account and after 3 days payment will automatically release to seller no matter...

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Website
2.2 (59 reviews)
2.3 (105 reviews)
Reviewer's quote

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

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When I received and checked the product warranty, the official website show the product don't have any warranty when I asked seller ,the seller replied if the product have problem just can claim. Now the product was damage and I want claim the warranty the seller didn't reply me. The seller is...

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Diversity of Products or Services
2 (58 reviews)
2.3 (92 reviews)
Reviewer's quote

...I choose to withdraw the money cuz i’m so stressed from receiving fake products but the withdraw process was more stressful..

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...I buy an antenna form shopee but it does not function at all, seller refuse to refund because products is not damage, shopee also side to the seller say it does not meet their refund policy. I hope anyone who like to do online shopping may consider this..

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Lazada Group and Shopee Malaysia Pros and Cons

Pros
  • Delivery
  • Nil
  • Love the pricing
  • Senang cari barang
  • Cheap price
  • Good for online buying
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Bad customer service and dishonest delivery
  • Slow refund process
  • System took not friendly

Lazada Group and Shopee Malaysia Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

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5

Done pay but still in to pay

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5

Hi there lazada,Your customer service representative talked to me yesterday ,and we agreed that you wil Re Redeliever...

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5

Hopefully the problem can be resolve.

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Lazada Group and Shopee Malaysia Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

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1

有瑕疵
没有盖子很危险
货物是暖包

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1

The watch that i ordered is defective so that i returned it for replacement but until now there is no update if they...

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1

i have spend 151.16 (after discount) for 3 products (2 kids wardrobe worth 148.xx and 1 adhesive hooks worth 2.38RM)....

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Lazada Group and Shopee Malaysia Latest Reviews

Recent published reviews
2.5

I order 5 orian subwoofers from the lazada group from Mr omar nicholas for 450$ .The shipping department messed up the o...

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No votes

I ordered a thermometer forehead and made payment on 1st August 2020. I was notified it will be shipped on 4th August...

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1

I made online purchase on the 1/6/20 at 2.26am to buy Sony Xbr65A8G, (65 Android TV) at S$553.95, supposed to deliver...

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No votes

I sent back the parcel to Incendeo Enterprise in Penang as this company agreed to refund the money .

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Lazada Group and Shopee Malaysia Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (26 reviews)
  • Lazada Group Shipping Service (13 reviews)
  • Lazada Group Website (4 reviews)
  • Shopee Malaysia Shipping Service (40 reviews)
  • Shopee Malaysia Customer Care (33 reviews)
  • Shopee Malaysia Account (16 reviews)