PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Lazada Philippines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Lazada Philippines

Lazada Group and Lazada Philippines Overview

Total reviews
177
5456
Company responses
0
0
Issues resolved
1
131

Lazada Philippines was first mentioned on PissedConsumer on Apr 18, 2012 and since then this brand received 5456 reviews. It is 5279 reviews more than Lazada Group received since Apr 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lazada Philippines customer support team than with Lazada Group customer service.

Lazada Group and Lazada Philippines Consumer Ratings

Rank
74 out of 431 in Auctions and Marketplaces category
50 out of 431 in Auctions and Marketplaces category
Customer service
59 in category
43 in category
Exchange, Refund and Cancellation Policy
59 in category
40 in category
Website
61 in category
44 in category

According to consumer ratings and reviews, Lazada Philippines ranks 24 points higher in the Auctions and Marketplaces category than Lazada Group. People gave Lazada Group 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 105 points higher than the worst rated brand in this category. At the same time, Lazada Philippines was rated 1.6 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lazada Philippines has a higher rating than Lazada Group. Regarding Website criterion, consumers gave Lazada Group 2.2 stars and it is 63% greater than other in category. Lazada Philippines however was rated 2.4 stars and it is 73% greater than other in category.

Lazada Group and Lazada Philippines Rating Details

Customer service
1.4 (64 reviews)
1.6 (1966 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

alex

...I chat laz customer service for 7th times and also call via long distances and got nothing from ur agent Jan. 17 i ask to cancel my order and refund my payment and still got generic reply from your agent. And FYi..

Jeanie Bhelle A
Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
1.7 (1720 reviews)
Reviewer's quote

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

I need to refund my payment for my helmet order. I payed tru credit card...

PissedConsumer1766645
Website
2.2 (55 reviews)
2.4 (1674 reviews)
Reviewer's quote

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

PissedConsumer638046

It's been 2 days and I have not yet received any LBC Remittance Code on my E-mail. Link to the form for the request resending the code on the official App/website is temporarily unavailable. Please send the code @rz14cosrb@gmail.com reference id: 2019122819050111540290000000000163820088967294thank...

Rz

Lazada Group and Lazada Philippines Pros and Cons

Pros
  • Delivery
  • Business advisory
  • Idiot agents craft
  • Cash on delivery
  • Fast delivery
  • Wide array of products
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Poor customer service
  • Give false information
  • Service

Lazada Group and Lazada Philippines Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

5

i accidentally click yes im so sorry. I was only checking how to pay somi will buy when i have my money but this time i...

Lazada Group and Lazada Philippines Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

1

I have been trying to be patient with lazada for 3 weeks now. I ordered a set of health product. My order was 3 bottle...

Lazada Group and Lazada Philippines Latest Reviews

Recent published reviews

I want to cancel my order and i want to refund how many time disappointed. 2 times disappointed.

Read all 177 reviews

i cash in to my pazada wallet via gcash and its deducted but it failed in the app

Read all 5456 reviews

Lazada Group and Lazada Philippines Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (21 reviews)
  • Lazada Group Shipping Service (12 reviews)
  • Lazada Group Website (4 reviews)
  • Lazada Philippines Shipping Service (1419 reviews)
  • Lazada Philippines Customer Care (513 reviews)
  • Lazada Philippines Delivery Service (322 reviews)