PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Lazada Malaysia

Lazada Group and Lazada Malaysia Overview

Total reviews
177
3296
Company responses
0
0
Issues resolved
1
42

Lazada Malaysia was first mentioned on PissedConsumer on Jul 6, 2012 and since then this brand received 3296 reviews. It is 3119 reviews more than Lazada Group received since Apr 18, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lazada Group customer support team and Lazada Malaysia customer service.

Lazada Group and Lazada Malaysia Consumer Ratings

Rank
74 out of 430 in Auctions and Marketplaces category
51 out of 430 in Auctions and Marketplaces category
Customer service
57 in category
40 in category
Exchange, Refund and Cancellation Policy
57 in category
34 in category
Turnaround Time
58 in category
40 in category

According to consumer ratings and reviews, Lazada Malaysia ranks 23 points higher in the Auctions and Marketplaces category than Lazada Group. People gave Lazada Group 1.4 stars for Customer service criterion in Auctions and Marketplaces category and it is 104 points higher than the worst rated brand in this category. At the same time, Lazada Malaysia was rated 1.6 stars for Customer service criterion in this category and it is 121 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lazada Malaysia has a higher rating than Lazada Group. Regarding Turnaround Time criterion, consumers gave Lazada Group 1.5 stars and it is 64% greater than other in category. Lazada Malaysia however was rated 1.8 stars and it is 75% greater than other in category.

Lazada Group and Lazada Malaysia Rating Details

Customer service
1.4 (64 reviews)
1.6 (1072 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

alex

On 13 Jan I contacted the CSO and no case has been opened since my previous conversation with the customer service personnel. I have sent the same attached evidence(Screenshot) of fake/scam seller that has been pointed out in previous chat with cso. Was told this case will be submitted to lazada's...

Peter Tham Y
Exchange, Refund and Cancellation Policy
1.4 (60 reviews)
1.7 (909 reviews)
Reviewer's quote

My refund was issued to lazada wallet and withdraw it through LBC but until now there’s no remittance number that lazada should send on email or sms and the status of my withdraw was already successful..

Rence J

...Finally , I asked for refund and dispute for not receiving the other part of the parcel. I requested the seller to raise this to LAZADA to refund. They never reply to my comments in dispute and asking me to contact the SKYNET branch again...

Rachel Y
Turnaround Time
1.5 (55 reviews)
1.8 (854 reviews)
Reviewer's quote

...Today is sunday July 21, already passed the 2 business days time frame, still nothing. I also filled out and submitted the form for item return on July 17, to get a refund. I still have not received a refund in my Lazada wallet...

Creighton

...Lazada originally mention delivery is in a month time. Try to reach out to lazada via their chatbot but is disappointing. Their agent promise to give update within 24 to 48 hours but has never come back within the timeframe...

PissedConsumer1757101

Lazada Group and Lazada Malaysia Pros and Cons

Pros
  • Delivery
  • Idiot agents craft
  • Hhh
  • Price
  • Affordable
  • Timely delivery
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Not responsible for there job
  • Customer service
  • Poor service
  • Poor feedback to customer

Lazada Group and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 357476442 ..please send me a message for approval.thank you

5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

Lazada Group and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

1

My order number is 306256426, which was ordered 2nd of September. They sent wrong product because on their page there...

Lazada Group and Lazada Malaysia Latest Reviews

Recent published reviews

I want to cancel my order and i want to refund how many time disappointed. 2 times disappointed.

Read all 177 reviews

I already return my item to the seller.. But still not refund my money... Please solve my issue immediately..

Read all 3296 reviews

Lazada Group and Lazada Malaysia Products and Services

Most reviewed product and services
  • Lazada Group Customer Care (21 reviews)
  • Lazada Group Shipping Service (12 reviews)
  • Lazada Group Website (4 reviews)
  • Lazada Malaysia Shipping Service (1420 reviews)
  • Lazada Malaysia Customer Care (408 reviews)
  • Lazada Malaysia Delivery Service (134 reviews)