PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazada Group and Lazada Malaysia as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazada Group
Lazada Malaysia

Lazada Group and Lazada Malaysia Overview

Total reviews 193 6296
Company responses 0 0
Issues resolved 1 64

Lazada Group and Lazada Malaysia Consumer Ratings

Rank
95 out of 325 in Auctions and Marketplaces category
68 out of 325 in Auctions and Marketplaces category
Customer service
71 in category
57 in category
Exchange, Refund and Cancellation Policy
65 in category
44 in category
Website
67 in category
56 in category
Diversity of Products or Services
98 in category
82 in category

Lazada Group and Lazada Malaysia Rating Details

Customer service
1.4 (71 reviews)
1.5 (1827 reviews)
Reviewer's quote

...Customer service would not assist in sorting this out,..

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...No customer service in lazada can reply my question..

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Exchange, Refund and Cancellation Policy
1.4 (65 reviews)
1.7 (1505 reviews)
Reviewer's quote

...Lazada warehouse it has reached since 21 May 20220 and I have not received any respond from an agent in 3 days who will look into it as promised and also my refund is not in yet as well there's no update about my return it also took 2 weeks for the item to reach me however the item is in damaged state upon...

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The next step I took, I filed another Lazada Wallet Deposit request again using my Account B info, shockingly Lazada changed their rules to: Currently, refund from Cash on Delivery order can be withdrawn from the Lazada Wallet. The online withdrawal form has been cancelled! My questions are: 1. Why...

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Website
2.1 (61 reviews)
2.3 (1474 reviews)
Reviewer's quote

After fighting the Indonesian website with no coherent options for english speakers, I found a way to send an email and explain the situation -I can't return, I can't fill the form, please provide some help-. They answered me to go online and fill the form -which implies that they didn't even...

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I made a purchase through the app not the website. However, my debit card was deducted by default. How can you deduct payment automatically? Order #265562****36561 this order was not made..

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Diversity of Products or Services
2 (60 reviews)
2.2 (1398 reviews)
Reviewer's quote

...I choose to withdraw the money cuz i’m so stressed from receiving fake products but the withdraw process was more stressful..

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...We still have that 2 defective products in the house. This is called DISHONOUR to a handicapped loyal customer!..

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Lazada Group and Lazada Malaysia Pros and Cons

Pros
  • Idiot agents craft
  • Delivery
  • Business advisory
  • Price
  • Use trusted courier like poslaju
  • Timely delivery
Cons
  • Unhelpful customer service
  • Very poor unprofessional customer service
  • Worst online company ever
  • Customer service
  • Poor service
  • No available decent contacts to customer service

Lazada Group and Lazada Malaysia Most Positive Reviews

Top rated reviews
5

I would like to cancel my order 35747**** ..please send me a message for approval.thank you

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5

hi lazada malaysia sy dh buat payment pada 25/6/15 hingga sekarang satu msg pun tak dapat daripada pihak lazada sy...

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5

Hi there lazada,Your customer service representative talked to me yesterday ,and we agreed that you wil Re Redeliever...

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5

I am very disspointed with lazada by put wrong information that this camera can view from anywhere. But strongly, it...

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Lazada Group and Lazada Malaysia Most Critical Reviews

Lowest rated reviews
1


They will very clearly know who I am if they read this. I have just spent the past 30 minutes on the phone with them....

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1

My order number is 30625****, which was ordered 2nd of September. They sent wrong product because on their page there...

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1

The watch that i ordered is defective so that i returned it for replacement but until now there is no update if they...

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1

Here is my order number. 30614****. ordered 5 airconds and 2 fans on the 17th in conjunction with the mastercard day. ca...

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Lazada Group and Lazada Malaysia Latest Reviews

Recent published reviews
4.4

Tracking information contains carrier depot codes which are meaningless to the average customer, i.e.
style="

Nov.18 02:03...

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No votes

Saya ada order barang melalui aplikasi lazada. No order #268275****36085. Iaitu 3 item jam tangan. Tetapi sampai ke...

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No votes

Where is my order. Number TLMKA00210233. What is the status? If possible please cancel my order. To late.

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1

Actually Im not get my parcel yet. But I was check my status of delivery at Lazada its was already delivering by LEX...

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Lazada Group and Lazada Malaysia Products and Services

Most reviewed product and services
  • Lazada Group Shipping Service (16 reviews)
  • Lazada Group Coupon (2 reviews)
  • Lazada Malaysia Shipping Service (1842 reviews)
  • Lazada Malaysia Profile (42 reviews)
  • Lazada Malaysia Marketplace (33 reviews)