PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Lazada Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Lazada Express

Zalora and Lazada Express Overview

Total reviews
6
124
Company responses
0
0
Issues resolved
0
3

Lazada Express was first mentioned on PissedConsumer on Apr 14, 2017 and since then this brand received 124 reviews. It is 118 reviews more than Zalora received since Mar 8, 2019.

Zalora and Lazada Express Consumer Ratings

Rank
123 out of 475 in Auctions and Marketplaces category
101 out of 1689 in Transportation and Logistics category
Customer service
118 in category
92 in category
Website
55 in category
90 in category
Price Affordability
77 in category
59 in category

Zalora and Lazada Express Rating Details

Customer service
1 (3 reviews)
1.5 (55 reviews)
Reviewer's quote

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its not even in the third party delivery company of zalora...

Inge

So now, the status of my package is "Return to Sender" due to multiple failed delivery attempts - Failed delivery reason: customer not reachable/customer not at home. Seriously? How come I was able to received 2 packages from Shopee but not my order from you #LazadaPH? Please resolve your issues...

PissedConsumer1709185
Website
2.3 (3 reviews)
2 (45 reviews)
Reviewer's quote

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora open. i use a lot of load for this..

Kaytee

App it said delivered and with fake signature i used lazada wallet for payment, but item not reached to me

Charnay
Price Affordability
2 (3 reviews)
2.6 (44 reviews)
Reviewer's quote

They canceled y order without any reason at all. The products are still available online so it is not a matter of availability. They received the money via Paypal however and never let me know when I will get my money back.

PissedConsumer1705641

Hi.. My order still in your san pedro sortation.. How long it would take para madeliver sakin.Order number 260267384420796

Boomboom

Zalora and Lazada Express Pros and Cons

Pros
  • Zallora
  • Have good price and good products
  • Good products
  • Variety of products
  • Good customer service- after sakes
  • Have good items in lazmall
Cons
  • Poor in terms of tracking your item
  • Poor customer service
  • Do not deliver on time
  • Bad delivery service
  • Delivery service
  • Unreliable and untrustworthy delivery man

Zalora and Lazada Express Most Positive Reviews

Top rated reviews
No votes
5

I paid for the item using GCash and it said it will be delivered in March 28 but then when it was around 11 pm the...

Zalora and Lazada Express Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

1

I try every ways buy useless,make point with me will delivery today let me waiting whole day until now no go where...

Zalora and Lazada Express Latest Reviews

Recent published reviews
1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

Read all 6 reviews
1

App it said delivered and with fake signature i used lazada wallet for payment, but item not reached to me

Read all 124 reviews

Zalora and Lazada Express Products and Services

Most reviewed product and services
  • Zalora Customer Care (2 reviews)
  • Lazada Express Delivery Service (223 reviews)
  • Lazada Express Vehicle Driver (6 reviews)
  • Lazada Express Home Delivery Service (3 reviews)