PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zalora and Lazada Express as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zalora
Lazada Express

Zalora and Lazada Express Overview

Total reviews 69 94
Company responses 0 0
Issues resolved 0 1

Zalora and Lazada Express Consumer Ratings

Rank
289 out of 2094 in Footwear and Clothing category
124 out of 1057 in Transportation and Logistics category
Customer service
318 in category
136 in category
Price Affordability
303 in category
80 in category
Product or Service Quality
194 in category
89 in category
Website
282 in category
139 in category

Zalora and Lazada Express Rating Details

Customer service
1.5 (25 reviews)
1.3 (34 reviews)
Reviewer's quote

...I have a bad customer service experience when I spoke with the agent named Ron after I provided my information and explained my concern the chat was disconnected. I got another agent and started all over again. Its been a week now and I still havent received any response from them at all...

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...Telefon customer service Lex My tak ada. yg ada Cleo yg tak pandai nak respon..

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Price Affordability
2.9 (20 reviews)
2.3 (29 reviews)
Reviewer's quote

Kindly check the product adidas solecourt w primeblue it indicate textile outer but not and also got mix with the sizes before shipping i had to exchange the item then before it was delivered now i received m y order i got dissapointed because of wrong description can i still return or exchange my...

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The rider just dropped my parcel beside my dogs *** and ran away. Worst service I ever had. Whats worse is that when I want to make a phone call to the inconsiderate rider, it appeared to be a foreign phone number.

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Product or Service Quality
2.4 (19 reviews)
1.7 (31 reviews)
Reviewer's quote

...At nakinpag coordinate ako sa facebook messemger page or customer service nila para aware sila here we go again. Mali na naman ang dineliver. So panggago ang gimagawa nyo sa akin...

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...Lazada customer service agent they are still waiting for Lex Express reply. So they cant do anything..

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Website
2.6 (18 reviews)
1.7 (28 reviews)
Reviewer's quote

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora open. i use a lot of load for this..

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Items not purchased until now

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Zalora and Lazada Express Pros and Cons

Pros
  • Have good price and good products
  • Good products
  • Good product
  • Variety of products
  • Have good items in lazmall
  • Good customer service- after sakes
Cons
  • Poor customer service
  • Poor in terms of tracking your item
  • Do not deliver on time
  • Bad delivery service
  • Bad delivery
  • Delivery service

Zalora and Lazada Express Most Positive Reviews

Top rated reviews
5

wrong order send.can i get then exactly item that i ordered since the size for the item is run out for make a new order.

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5

Barang I bila sampay asok I mau pakai cepat hantar pis Lazada

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5

I have already shipped my parcel to zalora order number 285824932-6824 to cancel this items because the size doesn't...

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4

i need my product that can he show that on that online lazada ovleng 8 bluetooth headphones

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Zalora and Lazada Express Most Critical Reviews

Lowest rated reviews
1

Zalora has a poor customer service. I order and its been how many days and my irder is not yet movine or process. Its...

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1

I try every ways buy useless,make point with me will delivery today let me waiting whole day until now no go where...

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1

i tries calling you few times today with the number on website buy Im always getting the time and hour when zalora...

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1

I have been a Lazada customer for many years but this year I've experienced something really horrible and I have promise...

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Zalora and Lazada Express Latest Reviews

Recent published reviews
4.3

Kindly check the product adidas solecourt w primeblue it indicate textile outer but not and also got mix with the sizes...

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1

The delivery courrier throw my parcel that is fragile. And the parcel wrote mudah pecah and kinta Abang pos jangan...

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No votes

ALWAYS FAILED TO DELIVER MY ORDERS.

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No votes

Barang x sampai lagi.. tapi da siap sign????... lepas tu malam pulak baru sampai.. !!! Terkejut tetiba ada tandatgn......

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Zalora and Lazada Express Products and Services

Most reviewed product and services
  • Zalora Shipping Service (10 reviews)
  • Zalora Customer Care (9 reviews)
  • Lazada Express Delivery Service (227 reviews)
  • Lazada Express Vehicle Driver (11 reviews)
  • Lazada Express Home Delivery Service (4 reviews)