PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lawn Love and TruGreen as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lawn Love
TruGreen

Lawn Love and TruGreen Overview

Total reviews
108
1750
Company responses
0
0
Issues resolved
1
3

TruGreen was first mentioned on PissedConsumer on Apr 6, 2008 and since then this brand received 1750 reviews. It is 1642 reviews more than Lawn Love received since Aug 6, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Lawn Love customer support team than with TruGreen customer service.

Lawn Love and TruGreen Consumer Ratings

Rank
98 out of 656 in Landscaping and Gardening category
102 out of 656 in Landscaping and Gardening category
Customer service
60 in category
77 in category
Staff
61 in category
71 in category
Product or Service Quality
69 in category
65 in category

According to consumer ratings and reviews, Lawn Love ranks 4 points higher in the Landscaping and Gardening category than TruGreen. People gave Lawn Love 1.4 stars for Customer service criterion in Landscaping and Gardening category and it is 123 points higher than the worst rated brand in this category. At the same time, TruGreen was rated 1.2 stars for Customer service criterion in this category and it is 106 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Lawn Love has a higher rating than TruGreen. Regarding Product or Service Quality criterion, consumers gave Lawn Love 1.2 stars and it is 62% greater than other in category. TruGreen however was rated 1.3 stars and it is 64% greater than other in category.

Lawn Love and TruGreen Rating Details

Customer service
1.4 (57 reviews)
1.2 (634 reviews)
Reviewer's quote

Customer service is hard to understand. Their phone kept cutting out. Finally got lawn service - it was ok...

PissedConsumer1708737

I want to speak to someone other than customer service as they are the problem..

Jaylan
Staff
1.5 (53 reviews)
1.4 (533 reviews)
Reviewer's quote

...I took pictures and forwarded it to the staff refusing to pay. Sad if a company can’t control their own employees..

PissedConsumer1339097

The sales staff will say anything to get you to sign up. We have tried their service twice in two years and both times they failed miserably. In fact they seem to be nothing more then a company more interested in selling franchises and training their sales staff to say anything to get accounts...

Scott B
Product or Service Quality
1.2 (51 reviews)
1.3 (613 reviews)
Reviewer's quote

NO PROVIDER! MY SERVICE WAS POSTPHONE 3 TIMES! STILL NOT DONE!!!..

Linda

After multiple phone calls I finally hit on a call center where my service originated and the manager sent out the service manager to see the problem and said to have shrubs pruned and they would pay. That was done and shrubs did not recover, next communication said to get quotes to replace shrubs...

Jazalyn

Lawn Love and TruGreen Pros and Cons

Pros
  • Still waiting to see
  • Originally quoted price
  • Website
  • Unhappy
  • I m pissed and
  • Ignoring customers request
Cons
  • Worst lawn care experience ever
  • Service
  • Unreliability and poor quality of services
  • Poor customer service
  • Lack of honesty
  • Poor customer service bad communication and bad work

Lawn Love and TruGreen Most Positive Reviews

Top rated reviews
5

Pros: Good app, jobs show up pretty regularly.
Cons: until you get enough experience in their eyes, the better paying job...

5

First appointment was for Thursday because we needed to be home to secure the dogs. Then get a call for Tuesday. Not...

Lawn Love and TruGreen Most Critical Reviews

Lowest rated reviews
1

I already contacted the BBB about lawnlove and I'm going to tell everyone I can what a complete fake this website is. I...

1

So I signed up with Trugreen almost 2 years ago. My yard is still full of weeds and I have yet to see any real...

Lawn Love and TruGreen Latest Reviews

Recent published reviews

Service has been sporadic once they showed up but the icing on the cake was a $45 charge both for November and December...

Read all 108 reviews
1

In February of 2019 a technician sprayed my shrubs with fertilizer (?) and many 20 year old shrubs started wilting and m...

Read all 1750 reviews

Lawn Love and TruGreen Products and Services

Most reviewed product and services
  • Lawn Love Lawn Service (55 reviews)
  • Lawn Love Customer Care (26 reviews)
  • Lawn Love Tree And Shrub Care (6 reviews)
  • Trugreen Lawn Service (880 reviews)
  • Trugreen Customer Care (226 reviews)
  • Trugreen Lawn Fertilization Service (81 reviews)