PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Latam Airlines and United Airlines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Latam Airlines
United Airlines

Latam Airlines and United Airlines Overview

Total reviews
7
811
Company responses
0
0
Issues resolved
0
5

Latam Airlines and United Airlines Consumer Ratings

Rank
113 out of 430 in Transport category
90 out of 430 in Transport category
Product or Service Quality
45 in category
68 in category
Value for money
93 in category
86 in category
Price Affordability
134 in category
84 in category
Customer service
30 in category
72 in category

Latam Airlines and United Airlines Rating Details

Product or Service Quality
1.8 (4 reviews)
1.5 (141 reviews)
Reviewer's quote

...ssible that even if you try to change your flight on the website it sends you to a link and then you get a message saying that You would have to call customer service. That is exactly what happened to me and so many customers. Its not fair and they dont have the right to steal customers money and expect them not to show up to ...

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I mentioned to a Customer Service Agent (CSR) that my wife and I has already checked in and had our boarding passes. At that point, for some reason, the CSR told my wife that she would be allowed to board but refused to process our bags because of the direction she had received from Christine. A...

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Value for money
1.5 (4 reviews)
1.6 (117 reviews)
Reviewer's quote

why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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Mr. Tony the stewardess on united UA299 flight to LA from Houston. 50% of the plane was empty yet everyone knows that if possible as instructed by the CDC we should be spaced? He had all of us packed in like sardines in the mid-to the back saying something STUPID about the other seats cost more...

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Price Affordability
1.5 (4 reviews)
2 (156 reviews)
Reviewer's quote

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vegetarian meals and also broke the zipper pull of my checked baggage so now its very difficult to open and close the bag. When I filed a complaint on this, I was told:"Unfortunately,...

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...rless , I complained to her about the whole issue , and how I paid almost 500 $ for this ticket while I usually take Frontier airlines for less than Half this price and I never have as such as big issue with them . The lady said , its not the airline fault and its the government fault some how . When I asked her at least compensate part of the ticket ...

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Customer service
1.8 (4 reviews)
1.2 (200 reviews)
Reviewer's quote

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN US-Chile as normally travel on AA. It has not been a good experience having my cell phones stolen from my backpack in the overhead locker whilst I was sleeping. I know for certain I...

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...The United customer service instructed me that I wouldnt lose anything if I cancelled my and my moms flight to northern Italy due to rampant covid in that part of the country. So I did. Bad on me for following their advice...

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Latam Airlines and United Airlines Pros and Cons

Pros
No votes
  • Kind and helpful flight attendants
  • Very nice flight attendants
  • In-flight service
Cons
  • Loose seat
  • Food
  • Fact that i had items stolen from the overhead compartment
  • Terrible customer service
  • Lack of humane treatment
  • Treatment at the hands of united staff

Latam Airlines and United Airlines Most Positive Reviews

Top rated reviews
3.4

I should have written LA503 in my complaint #991323. Also I should mention this is the first time I have flown on LAN...

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5

Feeling hurt & disappointed. We are handicapped & seniors & had selected two aisle seats when we purchased our tickets...

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No votes
5

I postponed my flight to MI because of the Coronavirus.

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Latam Airlines and United Airlines Most Critical Reviews

Lowest rated reviews
1

I flew LATAM Airlines Flight LA 1310 on Oct 31, 2018 From Buenos Aires to Asuncion, Paraguay. They did not have ANY vege...

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1

I was physically removed from a flight from San Juan, PR to Chicago because I had a seizure. The pilot felt I was a "sec...

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1

why would you charge 6,000 usd in a worlwide pandemic?? have you stupid people lost your mind?

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1

I had a flight booked in Dec 2013 for travel in May 2014. After confirmation from the customer service in the beginning...

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Latam Airlines and United Airlines Latest Reviews

Recent published reviews
No votes

I want to buy a plane ticket from Paraguay or Brasil for July 2020. How do I check to see if there are any restrictions...

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2.4

Rude and cold.
The United customer service instructed me that I wouldnt lose anything if I cancelled my and my moms fligh...

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1

It is incomprehensible that I have tried so many times to get in contact with them and still no answer or response. I...

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No votes

Im writing to you as a very disappointed costumer of yours regarding your mail from April 5th.
Im a frequent flyer number...

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Latam Airlines and United Airlines Products and Services

Most reviewed product and services
  • Latam Airlines Baggage Policy (1 review)
  • United Airlines Flight (362 reviews)
  • United Airlines Customer Care (71 reviews)
  • United Airlines Flight Booking (53 reviews)