PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Lasership as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Lasership

UPS and Lasership Overview

Total reviews 5861 1639
Company responses 0 0
Issues resolved 28 5

UPS and Lasership Consumer Ratings

Rank
175 out of 1075 in Transportation and Logistics category
238 out of 1075 in Transportation and Logistics category
Customer service
134 in category
146 in category
Product or Service Quality
114 in category
151 in category
Website
151 in category
199 in category
Tracking Tool
61 in category
124 in category

UPS and Lasership Rating Details

Customer service
1.2 (1597 reviews)
1.2 (795 reviews)
Reviewer's quote

UPS should be ashamed of themselves that they do not require their employees working the customer service counter at their Laconia NH facility to not wear masks. The other worst thing about this location is that they are only open one hour a day! Needless say the lines are long and then to be...

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Customer service is useless. They claim they cannot contact the facility and cannot give any information on my package, which was supposed to be delivered but is sitting at this "facility". All reps have said they have no information...

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Product or Service Quality
1.3 (1241 reviews)
1.1 (643 reviews)
Reviewer's quote

I had shipped a parcel with one of the most expensive ups service. I sent a box from NS to ON. And i was being told that it will deliver next day before 9 am...

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...attempting to deliver a package they just drop it off in a huge apartment building in the lobby where it can be stolen!! I have had it with this delivery service they are the absolutely worst and hope they shut...

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Website
1.6 (1206 reviews)
1.2 (596 reviews)
Reviewer's quote

This is what happened to me: I ordered something from a website which uses UPS as its courier (so I had no choice in the matter). They didn't tell me when they were going to deliver the parcel, so I missed the first delivery. I arranged a second delivery, took a whole day off work - it didn't come...

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I looked again today only to see Lasership "claims" via their website that at 7:28pm it was loaded onto the vehicle for delivery, at 7:29pm out for delivery, and at 7:30pm it was delivered. I knew that was a lie because there was no way it could be delivered from Lansing to Springfield, MI in 60...

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Tracking Tool
1.9 (1167 reviews)
1.3 (673 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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According to the tracking information , it states that package is in route at 7. 26 PM and delivered 7. 29 pm, left on porch...

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UPS and Lasership Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Very dissatisfied
  • Never again
  • Frustrating
Cons
  • Poor customer service
  • Delivery
  • Unethical business practices
  • Customer service
  • No delivery
  • Poor delivery service

UPS and Lasership Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

I was online preparing to order an item when I saw an Amazon link on the retailer's website. Since I had signed up for...

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UPS and Lasership Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

This is the worst delivery service. I cant believe newegg uses them since they must lose money wih lost packages....

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UPS and Lasership Latest Reviews

Recent published reviews
No votes

Was refused service due of heath condition that contradicts the use of mask, this lady was so rude she yelled at me...

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1.8

According to the tracking information , it states that package is in route at 7.26 PM and delivered 7.29 pm, left on...

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3.6

This is what happened to me: I ordered something from a website which uses UPS as its courier (so I had no choice in the...

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1

Im so tired of complaining about certain drivers leaving my packages in an unsecured place today in the pouring rain...

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UPS and Lasership Products and Services

Most reviewed product and services
  • Ups Delivery Service (1925 reviews)
  • Ups Vehicle Driver (196 reviews)
  • Ups Pick Up Service (122 reviews)
  • Lasership Delivery Service (1059 reviews)
  • Lasership Home Delivery Service (127 reviews)
  • Lasership Vehicle Driver (67 reviews)