PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Lasership as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Lasership

UPS and Lasership Overview

Total reviews
5655
1581
Company responses
0
0
Issues resolved
27
5

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5655 reviews. It is 4074 reviews more than Lasership received since Apr 26, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with UPS customer support team and Lasership customer service.

UPS and Lasership Consumer Ratings

Rank
153 out of 1508 in Transportation and Logistics category
212 out of 1508 in Transportation and Logistics category
Customer service
126 in category
135 in category
Product or Service Quality
109 in category
147 in category
Website
140 in category
184 in category

According to consumer ratings and reviews, UPS ranks 59 points higher in the Transportation and Logistics category than Lasership. People gave UPS 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 261 points higher than the worst rated brand in this category. At the same time, Lasership was rated 1.2 stars for Customer service criterion in this category and it is 252 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that UPS has a higher rating than Lasership. Regarding Website criterion, consumers gave UPS 1.6 stars and it is 64% greater than other in category. Lasership however was rated 1.2 stars and it is 52% greater than other in category.

UPS and Lasership Rating Details

Customer service
1.2 (1476 reviews)
1.2 (758 reviews)
Reviewer's quote

... can the picture (which had sentimental value) and the book be ruined to the point of deciding to just through it away? I have spoken with the store, Canadian customer service and the American customer service with all telling me to contact each other. I accept that the package could have been packed better, though I cannot accept that the contents were simply discarded. I valued the contents at $200...

Shalanda

I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned and did not attempt to follow up with the driver or offer any type of solution. I called the merchant and told them I won't order from them again if they are going to use this...

Traci M
Product or Service Quality
1.3 (1138 reviews)
1.1 (613 reviews)
Reviewer's quote

...FEDEX is awesome they accommodate &;;;;;;;;;;;;;;;;;;;;;;;; appreciate there customers!! DELIVERY SERVICE IS AWFUL!!..

PissedConsumer1773973

...the individual said the company in Georgia was receiving more product than they could move. I tried to explain that the terminal had my package for 9 days and his response was they can only do so much. I would never use this company for any of my shipments...

Haleem
Website
1.6 (1105 reviews)
1.2 (571 reviews)
Reviewer's quote

I placed an order on Amazon website on 01/15/2020. As a Prime member, my package was to be delivered within 2 days (Fri 01/17/2020). On the expected day, I got a delivery notification on my phone...

DEVAAN

I looked again today only to see Lasership "claims" via their website that at 7:28pm it was loaded onto the vehicle for delivery, at 7:29pm out for delivery, and at 7:30pm it was delivered. I knew that was a lie because there was no way it could be delivered from Lansing to Springfield, MI in 60...

Marie

UPS and Lasership Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Its just this order i am very upset with ups about
  • Very dissatisfied
  • Never again
  • Frustrating
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Customer service
  • No delivery
  • Poor delivery service

UPS and Lasership Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

UPS and Lasership Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

1

Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on...

UPS and Lasership Latest Reviews

Recent published reviews
1

Ordered a package left Specific instructions, the Delivery driver for Schererville,IN. Local apartment complex did not...

Read all 5655 reviews
1

Every time I order from a company that uses Lasership. I get notifications that my package was delivered. But I never...

Read all 1581 reviews

UPS and Lasership Products and Services

Most reviewed product and services
  • Ups Delivery Service (1863 reviews)
  • Ups Customer Care (264 reviews)
  • Ups Vehicle Driver (183 reviews)
  • Lasership Delivery Service (1045 reviews)
  • Lasership Home Delivery Service (126 reviews)
  • Lasership Vehicle Driver (66 reviews)