PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about UPS and Lasership as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

UPS
Lasership

UPS and Lasership Overview

Total reviews
5794
1607
Company responses
0
0
Issues resolved
28
5

UPS and Lasership Consumer Ratings

Rank
165 out of 1037 in Transportation and Logistics category
226 out of 1037 in Transportation and Logistics category
Customer service
136 in category
146 in category
Product or Service Quality
119 in category
154 in category
Website
150 in category
195 in category
Tracking Tool
62 in category
121 in category

UPS and Lasership Rating Details

Customer service
1.2 (1553 reviews)
1.2 (772 reviews)
Reviewer's quote

I contacted UPS customer service and received a VERY RUDE agent that was no help, so I decided to go online to file a claim. I provided all the requested information and pictures the online claims form required only to have my claim denied because the box number was not provided. After 52 days, an...

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Do not use LaserShip! If you order from a company that uses Lasership, please cancel your order ASAP! I called the Lasership Customer Service to follow up on my internet request to schedule my package for pick up at their office. While I was on the phone with an agent, she told me that my package...

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Product or Service Quality
1.4 (1206 reviews)
1.1 (625 reviews)
Reviewer's quote

The reason for my review Ups service provider 75M on the east end NY A pro was Ups Expedited Services impressed me. Order arrived next day on time as promised. Always using Ups for SMB solutions...

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...Terrible customer service also..

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Website
1.6 (1171 reviews)
1.2 (582 reviews)
Reviewer's quote

Supposed to get package last week and website says one day and then it says another day. Not getting email updates and can't reach anyone in tech support. Left phone number for them to call back in 1 hours and it's been days...

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I looked again today only to see Lasership "claims" via their website that at 7:28pm it was loaded onto the vehicle for delivery, at 7:29pm out for delivery, and at 7:30pm it was delivered. I knew that was a lie because there was no way it could be delivered from Lansing to Springfield, MI in 60...

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Tracking Tool
1.9 (1130 reviews)
1.3 (653 reviews)
Reviewer's quote

...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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...Tracking states loaded on the truck for delivery one minute, out for delivery the next minute, delivered (to a different town) the following minute. Amazing that a company can stay in business this long when it's clear that they're stealing people's items instead of delivering them!..

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UPS and Lasership Pros and Cons

Pros
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
  • Very dissatisfied
  • Never again
  • Frustrating
Cons
  • Poor customer service
  • Delivery
  • Customer service agent
  • Customer service
  • No delivery
  • Poor delivery service

UPS and Lasership Most Positive Reviews

Top rated reviews
5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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5

I was online preparing to order an item when I saw an Amazon link on the retailer's website. Since I had signed up for...

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UPS and Lasership Most Critical Reviews

Lowest rated reviews
1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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1

This is the worst delivery service. I cant believe newegg uses them since they must lose money wih lost packages....

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UPS and Lasership Latest Reviews

Recent published reviews
No votes

Waiting on my packages would like to track my packages seems like ups motive of operation is no info this is the third e...

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1

Do not use LaserShip! If you order from a company that uses Lasership, please cancel your order ASAP! I called the...

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1

For the fifth time now theyve put my package on their delivery truck two days in a row and havent delivered. I paid for...

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No votes

I received a email saying my package was delivered but I never received the two item.

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UPS and Lasership Products and Services

Most reviewed product and services
  • Ups Delivery Service (1912 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)
  • Lasership Delivery Service (1052 reviews)
  • Lasership Home Delivery Service (127 reviews)
  • Lasership Vehicle Driver (66 reviews)