PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LaserShip and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LaserShip
1.2
UPS
UPS
1.5
LaserShip
UPS

LaserShip and UPS Overview

Total reviews 2738 7568
Company responses 0 0
Issues resolved 22 59

LaserShip and UPS Consumer Ratings

Rank
298 out of 1128 in Transportation and Logistics category
168 out of 1128 in Transportation and Logistics category
Customer service
229 in category
174 in category
Tracking Tool
232 in category
105 in category
Product or Service Quality
242 in category
157 in category
Turnaround Time
222 in category
136 in category

LaserShip and UPS Rating Details

Customer service
1.2
(1305 reviews)
1.3
(2308 reviews)
Reviewer's quote

Horrible customer service No live person to help Only AI Robots My package is lost there us no one to help me..

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...Couldnt get through to customer service..

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Tracking Tool
1.3
(1116 reviews)
1.8
(1751 reviews)
Reviewer's quote

...They do not have a good online tracking tool and it is impossible to talk to an agent to get assistance. My package is severely delayed and the updates on the website are always behind. They made a mistake sending my package to the "wrong facility" and are "working to correct the situation"...

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Took me forever to track where my package was because the tracking tool told me there was a delivery interruption but not any details. Spoke with a UPS customer agent that was very helpful. She helped me find my package but instead of it being delivered like I paid for I had to pick it up at the...

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Product or Service Quality
1.1
(1083 reviews)
1.4
(1807 reviews)
Reviewer's quote

Even the number you guys give out to contact you don't work, it's out of service, so how am I supposed to get anything done or receive my package? If your number doesn't even work, I've been emailing All morning for three days straight. only received one email that might better assist me but yet...

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...When can I get a human to help me? These are legal documents that must be signed by the receiver to show proof of service. I went to the store where I sent it and they could not tell me anything..

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Turnaround Time
1.1
(1046 reviews)
1.4
(1603 reviews)
Reviewer's quote

...The text messaging system in lieu of an actual contact number is useless, and the turnaround time is nothing short of pathetic. Trash has a purpose. Lasership does not..

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STUPID AI WONT CONNECT YOU TO A LIVE PERSON AND IT HANGS UP ON YOU!!! I HATE ALL AI THEY DO NOTHING FOR ME I HAVE TO GIVE THE SAME INFORMATION TO A REAL PERSON AND AI IS JUST A WASTE OF TIME!!!

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LaserShip and UPS Pros and Cons

Pros
  • Very dissatisfied
  • Never again
  • Frustrating
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • No delivery
  • Unreliable
  • Poor customer service
  • Delivery
  • Unethical business practices

LaserShip and UPS Most Positive Reviews

Top rated reviews
5

Not certain other peoples reviews, I am a customer who demands service and always get it with Laser Ship, I will always...

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5

Hi people,
After reading so many bad reviews here and on other forums, I was afraid about getting my package delivered t...

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5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

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5

My only complaint is not being able to speak to a human. I thought I lost a package. It was delivered but my app did...

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LaserShip and UPS Most Critical Reviews

Lowest rated reviews
1

My package was never delivered to my place. Trying to get a hold of customer service takes for ever.

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1

My package was sent with return signature. They had someone from another UPS store sign for the package. And now claim...

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1

I have spoken repeatedly to different agents telling them that I have been requesting that my packages NOT be left on...

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1

Posted delivery time always false so drivers look good. Many of UPS drivers need to return to counting fries at a...

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LaserShip and UPS Latest Reviews

Recent published reviews
No votes

States my package was delivered to my home address.they even took a picture of package but to my surprise no package....

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No votes

UPS told me the refund would take 5 days after I requested it be expedited, was told on day 5 a supervisor would call...

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No votes

I received a email saying my package was delivered yesterday at 5:56 pm, didnt see a delivery on my ring doorbell, so I...

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2.3

Should have been delivered Saturday that didnt happen buffalo ny finally made it to new Stanton pa on Friday at 3:45 am...

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