PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lasership and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lasership
UPS

Lasership and UPS Overview

Total reviews
1544
5613
Company responses
0
0
Issues resolved
5
26

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5613 reviews. It is 4069 reviews more than Lasership received since Apr 26, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Lasership customer support team and UPS customer service.

Lasership and UPS Consumer Ratings

Rank
214 out of 1687 in Transportation and Logistics category
157 out of 1687 in Transportation and Logistics category
Customer service
137 in category
128 in category
Tracking Tool
113 in category
58 in category
Product or Service Quality
145 in category
107 in category

According to consumer ratings and reviews, UPS ranks 57 points higher in the Transportation and Logistics category than Lasership. People gave Lasership 1.2 stars for Customer service criterion in Transportation and Logistics category and it is 244 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.2 stars for Customer service criterion in this category and it is 253 points higher than the worst rated brand in this category. If we look at Tracking Tool criterion, than we see that UPS has a higher rating than Lasership. Regarding Product or Service Quality criterion, consumers gave Lasership 1.1 stars and it is 62% greater than other in category. UPS however was rated 1.4 stars and it is 72% greater than other in category.

Lasership and UPS Rating Details

Customer service
1.2 (736 reviews)
1.2 (1456 reviews)
Reviewer's quote

No shipping updates after the item is on the truck. No email notification about any issues with delivery. The robot they have answering questions when you "chat" is a joke!!! Hire some real people!!!

PissedConsumer1717949

...12/5 and they said they sent my package back to the shipper!!! UNBELIEVEABLE THAT THEY KEEP LYING !!!! So, here we are, going up the perverbial corporate customer service ladder of supervisors, all have Middle Eastern accents, and canned responses to this error. Sorry, we can't get your package back. Well, does everyone else think that...

PissedConsumer1723677
Tracking Tool
1.3 (622 reviews)
1.9 (1047 reviews)
Reviewer's quote

LaserShip is so skilled their tracking showed estimated delivery of 12/5. On 12/4 the estimated delivery was still 12/5. On the morning of 12/5 the estimated delivery was 12/5 but by that afternoon the status changed to delivered on 12/3; there was no package on 12/3, 12 hours after the order was...

Laelani

I am not in a rural area I live in Needles California and while tracking packages I see them bouncing between Phoenix AZ, Ontario CA, Las Vegas NV, all while failing to even come close to needles area. This causes major delays in delivery time especially on orders from Amazon or Ebay. The latest...

James E
Product or Service Quality
1.1 (591 reviews)
1.4 (1118 reviews)
Reviewer's quote

Always losing packages stating package is delivered and it is no where to be found. Website said package delivered to neighbor apt. Of course it was not. another delivery supposedly delivered to corner store of course it was not.The

PissedConsumer1718270

...I will Never, I repeat, Never use UPS delivery service again. The clerk was correct when he said “ You shouldn’t ship that doesn’t cost a lot”..

Lesley E

Lasership and UPS Pros and Cons

Pros
  • Very dissatisfied
  • Never again
  • Frustrating
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
Cons
  • Customer service
  • No delivery
  • Poor delivery service
  • Poor customer service
  • Delivery
  • Customer service agent

Lasership and UPS Most Positive Reviews

Top rated reviews
5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Lasership and UPS Most Critical Reviews

Lowest rated reviews
1

Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on...

1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Lasership and UPS Latest Reviews

Recent published reviews
1

BullshitOrder placed with MLB.com on 12/2. LaserShip is so skilled their tracking showed estimated delivery of 12/5. On...

Read all 1544 reviews
1

My package was to be delivered Dec 3. Never showed up, but when I checked the tracking on UPS tracking, it was...

Read all 5613 reviews

Lasership and UPS Products and Services

Most reviewed product and services
  • Lasership Delivery Service (1027 reviews)
  • Lasership Home Delivery Service (125 reviews)
  • Lasership Vehicle Driver (65 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (262 reviews)
  • Ups Vehicle Driver (180 reviews)