PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lasership and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lasership
UPS

Lasership and UPS Overview

Total reviews
1613
5820
Company responses
0
0
Issues resolved
5
28

Lasership and UPS Consumer Ratings

Rank
227 out of 1047 in Transportation and Logistics category
168 out of 1047 in Transportation and Logistics category
Customer service
148 in category
137 in category
Tracking Tool
126 in category
64 in category
Product or Service Quality
156 in category
121 in category
Turnaround Time
147 in category
119 in category

Lasership and UPS Rating Details

Customer service
1.2 (774 reviews)
1.2 (1569 reviews)
Reviewer's quote

Worst and the lady Kelsey from customer service starting lying saying they was attempting delivery and the truck broke down so yes in the bring I was upset loud about this company always lying about attempting a delivery when I have a whole sign on the front door downstairs then Kelsey says they...

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When I approached the Gentleman at the Customer Service Desk, he told me he was the driver & that my package was "not there". At which point, I told him Percy had told me to come up when the driver returned from lunch;That my package WAS there. The Driver/ Desk Agent called and spoke with...

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Tracking Tool
1.3 (655 reviews)
1.9 (1145 reviews)
Reviewer's quote

...I suggest everyone who has had trouble with them to spam their inquiries inbox using your tracking number. Great way to stick it to them..

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Product or Service Quality
1.1 (627 reviews)
1.4 (1220 reviews)
Reviewer's quote

Do not use LaserShip! If you order from a company that uses Lasership, please cancel your order ASAP! I called the Lasership Customer Service to follow up on my internet request to schedule my package for pick up at their office. While I was on the phone with an agent, she told me that my package...

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...Six times customer service said someone would call me back but no call backs. They tell me there is no emergency number for UPS to contact after 5:00PM. A signature is required but they are not coming to my condo to deliver and instead leave a note that no one was available to receive the package...

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Turnaround Time
1.1 (614 reviews)
1.3 (1053 reviews)
Reviewer's quote

Every time I order from a company that uses Lasership. I get notifications that my package was delivered. But I never actually receive my package for more then a few days after! I think they are just trying to keep up there quota with there stores and say they have fast shipping but in reality they...

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Been waiting all day for this package women I spoke with said it would be delivered by 9 pm eastern time it is 904 atm no package tracking still says it is on time and will be here tonight..

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Lasership and UPS Pros and Cons

Pros
  • Very dissatisfied
  • Never again
  • Frustrating
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Customer service
  • No delivery
  • Poor delivery service
  • Poor customer service
  • Delivery
  • Customer service agent

Lasership and UPS Most Positive Reviews

Top rated reviews
5

I order from Staples all of the time. Lasership delivers my Staples orders on a regular basis. Bah, the driver, is...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I was online preparing to order an item when I saw an Amazon link on the retailer's website. Since I had signed up for...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Lasership and UPS Most Critical Reviews

Lowest rated reviews
1

Like many other's I wish Amazon would cut ties with Lasership. Based on how long the complaints have been going on...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

This is the worst delivery service. I cant believe newegg uses them since they must lose money wih lost packages....

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Lasership and UPS Latest Reviews

Recent published reviews
1

My package says it was delivered but never arrived. It was supposed to be delivered on the 22nd of July but never...

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No votes

UPS failed to deliver my package and I have already paid duty/brokerage on the package and its been damaged according...

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1

My package has been sitting 3 miles away for the past 5 days. It was marked out for delivery Friday morning and it is no...

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No votes

Every time there is a package for me driver leaves note. He is so lazy he does not even honk the car outside my house....

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Lasership and UPS Products and Services

Most reviewed product and services
  • Lasership Delivery Service (1055 reviews)
  • Lasership Home Delivery Service (127 reviews)
  • Lasership Vehicle Driver (66 reviews)
  • Ups Delivery Service (1914 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (195 reviews)