PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lazboy and Lane Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lazboy
Lane Furniture

Lazboy and Lane Furniture Overview

Total reviews
1142
460
Company responses
434
0
Issues resolved
15
0

Lazboy and Lane Furniture Consumer Ratings

Rank
159 out of 1492 in Furniture and Decor category
298 out of 1492 in Furniture and Decor category
Customer service
229 in category
223 in category
Product or Service Quality
307 in category
296 in category
Reliability
211 in category
155 in category
Value for money
313 in category
297 in category

Lazboy and Lane Furniture Rating Details

Customer service
1.4 (458 reviews)
1.5 (110 reviews)
Reviewer's quote

...I dont care whether its made in America or not they have no pride, no customer service, and no product pride. They absolutely will not stand behind their product and I paid extra for an extra warranty. Im really not happy!!!..

Read full review

Ive attempted to contact customer service and just received an email telling me they no longer have the materials to make any repairs and that it only has a 12 mo. Warranty and to contact a local furniture repair company tbecause it is basically not their issue. Completely ignoring the fact that...

Read full review
Product or Service Quality
1.4 (426 reviews)
1.4 (118 reviews)
Reviewer's quote

...All I did was want some good quality furniture and a friend recommended this company. But I need to know about the warranty on my York Chair and side table, but I guess thanks for finally offering me a refund on the other..

Read full review

...The last time they replaced it the service guy said to not bring it back again because they had to send the old mech. to Sweden to have it manufactured. The Boss said he wouldn't do that again...

Read full review
Reliability
1.4 (414 reviews)
1.6 (106 reviews)
Reviewer's quote

My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

Read full review

Our recliners (2) are not even 2 years old. We have received replacement mechanisms 2 different times...they hold for a week or two then break again! We are not large people. We spent a lot of hard earned money on these chairs. I am calling again now and have been on hold for 15 minutes and I am...

Read full review
Value for money
1.5 (391 reviews)
1.6 (112 reviews)
Reviewer's quote

I spent so much money with La-Z-Boy bought a sectional, two chairs, rug and tables. We spent $8,000 sadly four years later the Renew is peeling and looks terrible!! I have Klaussner furniture over 20 years old and still looks great! Sadly La-Z-boy will not even respond to me! This should be...

Read full review

...Great Bass Pro gave me my money back!!! Why is furniture people in business like this? You should be kicked out of USA..

Read full review

Lazboy and Lane Furniture Pros and Cons

Pros
  • Extremely dissappointed
  • Chair
  • Sales personnel
  • Style of furniture
  • Style was just what i wanted
  • Style
Cons
  • Bad customer service
  • Not good quality
  • Poor quality
  • Quality of chair
  • Poor quality inferior material used
  • Quality

Lazboy and Lane Furniture Most Positive Reviews

Top rated reviews
5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

Read full review
5

I bought a Lane rocker recliner when my son was born because we didnt have a rocker in the house at the time. Since I...

Read full review
5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

Read full review
5

I am trying to find a store that still has Lane recliners. My husband and I bought two Lane Action recliners with...

Read full review

Lazboy and Lane Furniture Most Critical Reviews

Lowest rated reviews
1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

Read full review
1

I spent over 2000 dollars on a lift, heat and massage chair for my husband who was in an automobile accident. I schedul...

Read full review
1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

Read full review
1

The mechanism supporting my Lane rocker/recliner has failed for the second time.Their Customer Service people I have tal...

Read full review

Lazboy and Lane Furniture Latest Reviews

Recent published reviews
2

We bought a Lazboy sectional for our family room about 4 yrs ago. The fabric started peeling last year. This is so...

Read full review
No votes

Foot rest will not lock in closed position.

Read full review
1

In January 2019 I bought two recliners from La-Z-Boy to the tune of about $2500. I have had those recliners now about 15...

Read full review
No votes

If my 1963 cocktail table is worth anything

Read full review

Lazboy and Lane Furniture Products and Services

Most reviewed product and services
  • Lazboy Recliner (444 reviews)
  • Lazboy Sofa (207 reviews)
  • Lazboy Chair (71 reviews)
  • Lane Furniture Recliner (215 reviews)
  • Lane Furniture Sofa (81 reviews)
  • Lane Furniture Loveseat (19 reviews)