PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Furniture
Lazboy

Lane Furniture and Lazboy Overview

Total reviews 476 1190
Company responses 0 434
Issues resolved 1 15

Lane Furniture and Lazboy Consumer Ratings

Rank
318 out of 1549 in Furniture and Decor category
170 out of 1549 in Furniture and Decor category
Product or Service Quality
322 in category
328 in category
Customer service
236 in category
244 in category
Value for money
315 in category
331 in category
Warranty
249 in category
246 in category

Lane Furniture and Lazboy Rating Details

Product or Service Quality
1.4 (128 reviews)
1.4 (450 reviews)
Reviewer's quote

Expecting to find a quality, we purchased a Lane sofa and love seat. However, within a 2-3 years, the frame and cushions are unstable. Forget relaxing! Due to the instability of the frame and cushions, we are very uncomfortable (back pain, leg cramps, etc--due to unstable furniture!) I am shocked...

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Even though their product was inferior, defective and sounded like a roller coaster taking off from a starting position at Six Flags, clanking and clunking, it was the material that prevented us from getting a refund. What a load of crap. I did not have a problem with the material, I had a problem...

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Customer service
1.4 (120 reviews)
1.4 (483 reviews)
Reviewer's quote

Ive attempted to contact customer service and just received an email telling me they no longer have the materials to make any repairs and that it only has a 12 mo. Warranty and to contact a local furniture repair company tbecause it is basically not their issue. Completely ignoring the fact that...

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...I was then told by the corporate customer service that she would make some calls and I would hear from her by Wednesday. So far, I have not heard from her yet. I thought that Laziboy was a company that I could trust and I expected great quality sofas...

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Value for money
1.6 (120 reviews)
1.5 (414 reviews)
Reviewer's quote

We spent a lot of hard earned money on these chairs. I am calling again now and have been on hold for 15 minutes and I am first in the que - does that make sense? I feel like I am being pushed around again! Lane/Simmons/whoever they are now need to send replacements to all of us who have wasted...

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...Never will they get anymore money from us and everyone will know not to purchase their CRAP!..

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Warranty
1.4 (117 reviews)
1.4 (402 reviews)
Reviewer's quote

...We have been trying to get Lane to honor their warranty ever since! Dont buy Lane Furniture it wont even last 1 day!!!!..

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...They would not do anything further to assist since the chair was purchased past the 12 month warranty. I was never ask if I took blood pressure medicine when we purchased the store. I have 17 year old Lazy Boy leather chair that has a few scratches but has remained the same color...

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Lane Furniture and Lazboy Pros and Cons

Pros
  • Style of furniture
  • Style was just what i wanted
  • Style
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Quality of chair
  • Quality
  • Poor quality inferior material used
  • Bad customer service
  • Not good quality
  • Poor quality

Lane Furniture and Lazboy Most Positive Reviews

Top rated reviews
5

I bought a Lane rocker recliner when my son was born because we didnt have a rocker in the house at the time. Since I...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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5

I am trying to find a store that still has Lane recliners. My husband and I bought two Lane Action recliners with...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Lane Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

I spent over 2000 dollars on a lift, heat and massage chair for my husband who was in an automobile accident. I schedul...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

The mechanism supporting my Lane rocker/recliner has failed for the second time.Their Customer Service people I have tal...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Lane Furniture and Lazboy Latest Reviews

Recent published reviews
1.2

Well this will be the fifth time this 1000 chair has had to be repaired and of course I have to pay labor since new...

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No votes

my wife had a stroke two years ago...we went to the lazy boy store in south san francisco ca. we purchased three recline...

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1

We bought a Lane Furniture couch in August, the wood frame broke the first time the couch was sat on. We have been...

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No votes

First, my apologies for using this site.I was unable to find a direct online to in-house Customer Service
at Lazyboy.
Twel...

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Lane Furniture and Lazboy Products and Services

Most reviewed product and services
  • Lane Furniture Recliner (221 reviews)
  • Lane Furniture Sofa (84 reviews)
  • Lane Furniture Loveseat (19 reviews)
  • Lazboy Recliner (456 reviews)
  • Lazboy Sofa (211 reviews)
  • Lazboy Chair (71 reviews)