PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woman Within and Lane Bryant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woman Within
Lane Bryant

Woman Within and Lane Bryant Overview

Total reviews 284 146
Company responses 0 0
Issues resolved 2 1

Woman Within and Lane Bryant Consumer Ratings

Rank
260 out of 2134 in Footwear and Clothing category
333 out of 2134 in Footwear and Clothing category
Customer service
240 in category
No votes
Exchange, Refund and Cancellation Policy
210 in category
No votes
Website
342 in category
No votes
Product or Service Quality
186 in category
No votes

Woman Within and Lane Bryant Rating Details

Customer service
1.7 (122 reviews)
No votes
Reviewer's quote

...Customer service phone and email all lie to me or don't get answered. The complaints are endless!..

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...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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Exchange, Refund and Cancellation Policy
1.8 (112 reviews)
No votes
Reviewer's quote

...I waited 14 days no refund called in and they said oh our new policy it goes on a gift card but we can put it on your credit card for $49. 24 so I was charged $10 to put it back on MY ORIGINAL METHOD OF PAYMENT. What the *** I'm being charged to get MY money back...

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...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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Website
2.4 (105 reviews)
No votes
Reviewer's quote

Their website says "We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. ” and also 'free exchanges" on many of their product listing pages. On the phone, they told me the free exchanges are only if you are getting the same product in a...

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...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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Product or Service Quality
2.3 (100 reviews)
No votes
Reviewer's quote

...I called customer service to express my displeasure being charged $9. 99 for a label. They explained their "policy" which I deem a rip-off...

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...But, we did receive a very nasty call from one of their customer service agents. And, two ridiculous late fees. Also, insinuating we were lying...

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Woman Within and Lane Bryant Pros and Cons

Pros
  • Variety of merchandise
  • Online order opportunity
  • Usually liked prices
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
Cons
  • Customer service
  • Being ripped off
  • Return and exchange policy
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made

Woman Within and Lane Bryant Most Positive Reviews

Top rated reviews
5

Wonderful the nice lady i talked to was a great help and thsnk you all for big and beautiful womens catalogs. Have a...

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5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a customer...

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5

When I placed my order I was charged the full amount even though I gave promo code

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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Woman Within and Lane Bryant Most Critical Reviews

Lowest rated reviews
1

I purchased a blouse from this company. I purposely ordered 2 sizes smaller than I wear because it is a plus size...

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1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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Woman Within and Lane Bryant Latest Reviews

Recent published reviews
1

SCAMMERS!!!!!!!!!!!!!! I was lied to- I was sent email confirming my return of $59.23 and told it would go back on my...

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1.2

They take your money your stuff come in one article at a time and by the time the last one arrives it was marked...

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1.2

Orders don't come. Wrong orders shipped. Many piece of clothing shred immediately. Always out of stock. Back orders...

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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Woman Within and Lane Bryant Products and Services

Most reviewed product and services
  • Woman Within Shipping Service (32 reviews)
  • Woman Within Catalogue (5 reviews)
  • Woman Within 50-Percent Off Deal (3 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Lane Bryant Cacique Bra (9 reviews)