PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Woman Within and Lane Bryant as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Woman Within
Lane Bryant

Woman Within and Lane Bryant Overview

Total reviews
283
146
Company responses
0
0
Issues resolved
1
1

Woman Within and Lane Bryant Consumer Ratings

Rank
251 out of 2055 in Footwear and Clothing category
317 out of 2055 in Footwear and Clothing category
Customer service
239 in category
200 in category
Exchange, Refund and Cancellation Policy
201 in category
121 in category
Website
349 in category
274 in category
Product or Service Quality
178 in category
305 in category

Woman Within and Lane Bryant Rating Details

Customer service
1.7 (120 reviews)
1.9 (68 reviews)
Reviewer's quote

Customer service were very rude letting me know that I could send back the order when it arrives but, they will charge me a fee because they advise when ordering to expect delays due to covid 19 situation. I understand a slight delay but, 17 days is outrageous!!! Plus charging me a fee due to this...

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...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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Exchange, Refund and Cancellation Policy
1.9 (110 reviews)
2.4 (64 reviews)
Reviewer's quote

I read, reread and read again the return policy for debit card/charge card purchases. It states if you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your...

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...What a ridiculous policy. I am now reconsidering whether I will continue to buy their clothing. Exchanging a danaged shirt sould not require so much time..

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Website
2.4 (101 reviews)
2.7 (59 reviews)
Reviewer's quote

Their website says "We are happy to process an exchange at no additional shipping expense for a new size, color, or different item. ” and also 'free exchanges" on many of their product listing pages. On the phone, they told me the free exchanges are only if you are getting the same product in a...

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...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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Product or Service Quality
2.4 (97 reviews)
2 (58 reviews)
Reviewer's quote

...They are in bankruptcy and the customer service is a fraud..

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...But, we did receive a very nasty call from one of their customer service agents. And, two ridiculous late fees. Also, insinuating we were lying...

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Woman Within and Lane Bryant Pros and Cons

Pros
  • Variety of merchandise
  • Usually liked prices
  • Online order opportunity
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
Cons
  • Customer service
  • Being ripped off
  • Return and exchange policy
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made

Woman Within and Lane Bryant Most Positive Reviews

Top rated reviews
5

Wonderful the nice lady i talked to was a great help and thsnk you all for big and beautiful womens catalogs. Have a...

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5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

Like to order and make payment

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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Woman Within and Lane Bryant Most Critical Reviews

Lowest rated reviews
1

I purchased a blouse from this company. I purposely ordered 2 sizes smaller than I wear because it is a plus size...

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1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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Woman Within and Lane Bryant Latest Reviews

Recent published reviews
No votes

I placed an order (21717132823) several days ago and was not at all satisfied with the customer service. The woman...

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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1

BEWARE: If you purchase something that needs to be returned be very aware of your return options. I read, reread and...

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2.4

The second time wearing my bra and the underwire broke. When you spend $46.95 for a bra that salesperson measure you...

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Woman Within and Lane Bryant Products and Services

Most reviewed product and services
  • Woman Within Customer Care (49 reviews)
  • Woman Within Shipping Service (32 reviews)
  • Woman Within Catalogue (5 reviews)
  • Lane Bryant Customer Care (21 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)