PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Woman Within as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Woman Within

Lane Bryant and Woman Within Overview

Total reviews 147 287
Company responses 0 0
Issues resolved 1 2

Lane Bryant and Woman Within Consumer Ratings

Rank
331 out of 2105 in Footwear and Clothing category
267 out of 2105 in Footwear and Clothing category
Customer service
196 in category
229 in category
Exchange, Refund and Cancellation Policy
123 in category
215 in category
Diversity of Products or Services
358 in category
281 in category
Discounts and Special Offers
247 in category
249 in category

Lane Bryant and Woman Within Rating Details

Customer service
1.9 (69 reviews)
1.7 (123 reviews)
Reviewer's quote

...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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...I called customer service to express my displeasure being charged $9. 99 for a label. They explained their "policy" which I deem a rip-off...

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Exchange, Refund and Cancellation Policy
2.4 (65 reviews)
1.8 (112 reviews)
Reviewer's quote

...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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I read, reread and read again the return policy for debit card/charge card purchases. It states if you prefer to return, you may elect to receive a refund in the form of a non-expiring e-gift card in the dollar amount of your returned item(s) or you can choose to receive a refund back to your...

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Diversity of Products or Services
2.4 (62 reviews)
2.7 (94 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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...Also, they could not tell me if their Crinkle Dresses or velour products shrink at all, then said their velour products were made from cotton. However, if you read the fine print their velour is made of polyester..

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Discounts and Special Offers
2.4 (60 reviews)
2.4 (96 reviews)
Reviewer's quote

I have been a Lane Bryant customer for many years. The quality of their clothing has been declining. Ive purchased items that pill so badly after one wearing and underwear that falls apart. Sizing has become bad on some items .The clothes are cheaply made, but prices are high.They need to bring...

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Woman Within offers VERY poor customer service. Shipping takes 9-14 days ....

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Lane Bryant and Woman Within Pros and Cons

Pros
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
  • Variety of merchandise
  • Online order opportunity
  • Usually liked prices
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Customer service
  • Being ripped off
  • Return and exchange policy

Lane Bryant and Woman Within Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

Wonderful the nice lady i talked to was a great help and thsnk you all for big and beautiful womens catalogs. Have a...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

Like to order and make payment

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Lane Bryant and Woman Within Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

I purchased a blouse from this company. I purposely ordered 2 sizes smaller than I wear because it is a plus size...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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1

Order was for $113.84 for two pairs of shoes. Shoes did not fit. Returned merchandise, and was charged $22.84 for return...

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Lane Bryant and Woman Within Latest Reviews

Recent published reviews
1.2

They take your money your stuff come in one article at a time and by the time the last one arrives it was marked...

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1.2

It is not so much what happens, it is that something happens every single time you purchase at WW. How every time they j...

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1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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4.2

Did not see there was a free gift with purchase, so didn't ask for it. The same day or the day before the items came in...

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Lane Bryant and Woman Within Products and Services

Most reviewed product and services
  • Lane Bryant Customer Care (21 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Woman Within Customer Care (48 reviews)
  • Woman Within Shipping Service (32 reviews)
  • Woman Within Catalogue (5 reviews)