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Torrid

Footwear and Clothing
  • 7 ISSUES RESOLVED
  • 406 TOTAL REVIEWS
  • $25.5K CLAIMED LOSSES
  • $399 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • That the clothing comes in my size 6
  • Style 4
  • Sales 3
  • Different styles and options 3
  • Stylish plus size fashion 2

Customers don't like

  • Customer service19
  • Phone customer service attitudes5
  • Quality4
  • Online customer service3
  • Never received the item3
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Lane Bryant

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 104 TOTAL REVIEWS
  • $8.3K CLAIMED LOSSES
  • $332 AVERAGE LOSS
2.4
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Helpful staff in store 1
  • Comfortability of the panties 1

Customers don't like

  • Sloppy tacky customer service2
  • Sales clerk sloppy unexperience2
  • Customer service2
  • Website moves slow1
  • Using reg size models1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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noska
East Brunswick, New Jersey, United States #1307295

lane Bryant has better customer service, better associates and better prices but their designs are targeted to an older clientele.