PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Torrid

Lane Bryant and Torrid Overview

Total reviews 168 568
Company responses 0 0
Issues resolved 1 11

Lane Bryant and Torrid Consumer Ratings

Rank
632 out of 4768 in Footwear and Clothing category
729 out of 4768 in Footwear and Clothing category
Customer service
542 in category
712 in category
Exchange, Refund and Cancellation Policy
354 in category
575 in category
Diversity of Products or Services
814 in category
544 in category
Website
570 in category
670 in category

Lane Bryant and Torrid Rating Details

Customer service
1.9
(79 reviews)
1.6
(347 reviews)
Reviewer's quote

...They have ruined the shopping and customer service experience for me there. I avoid going there now. The younger staff is still real friendly, but idk their schedules to only do business when certain people arent there..

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...to the highest of standards but this? This is really ridiculous so for now how I rate this company will be one star if down the road they wish to up their customer service and treat me like one then fine Id be willing to give the company a higher rating but for now one star end of story! Its not right no...

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Exchange, Refund and Cancellation Policy
2.4
(75 reviews)
1.9
(290 reviews)
Reviewer's quote

...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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...The sales clerk only refunded credit card $5. 64 to my credit card. The boots cost $32...

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Diversity of Products or Services
2.3
(71 reviews)
2.8
(290 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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... where if they did wear out I would not be made because they would have been cheap enough to go out and buy another pair for a company who is about quality of products I can say their leggings are not. very disappointed....

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Website
2.6
(70 reviews)
2.4
(318 reviews)
Reviewer's quote

...I bought from this place because when I buy from VS the bras are always too small so I took a chance and ordered a huge size on a website id never used before and it looked like these were made for bigger girls but this bra is so uncomfortable and painful. I do not recommend it..

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...I have been trying to find a return address on their website, I have been truing to chat with a rep (currently #54 line - seriously?), and have tried calling for a week now. I may stuck with this stupid big dress..

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Lane Bryant and Torrid Pros and Cons

Pros
  • Nice variety of clothes
  • Helpful staff in store
  • Quality and nice styles of lane bryant clothing
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Customer service
  • Online customer service
  • Lack of customer service

Lane Bryant and Torrid Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a customer...

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5

Yesterday, I went to Jersey Gardens mall to look for a birthday outfit. As I went to majority of the stores, I started...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

I'm very impressed with my order my jeans I bought 2 pairs I'm not sure if it was in clearance but I am a bit curvy and...

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Lane Bryant and Torrid Most Critical Reviews

Lowest rated reviews
1

I purchased a swimsuit in February 2017 and within two days after receiving it, returned it. It was cheese and ill...

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1

by credit card was blocked due to torrid trying to take money for orders i never placed to begin with hadnt even heard...

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1

I have had a card for a while, I missed a payment and when I found out I immediately went online and paid the whole...

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1

This isnt really a complaint but more of a suggestion I recently place two orders on two separate occasions neither of...

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Lane Bryant and Torrid Latest Reviews

Recent published reviews
1

Rude, unprofessional, judgmental, tacky management at the Toledo, Ohio location. They have ruined the shopping and...

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No votes

Can not access for shift. I have to contact you for fixed . I Try for my First time to work with you.

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1

I ordered a bra from this company for the first time and I ordered it in a size that is way bigger than ive ever gotten...

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2.5

I was racially profiled at the store in Greenwood, Indiana. 3 employees standing around talking & laughing with each...

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