PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Torrid

Lane Bryant and Torrid Overview

Total reviews 152 532
Company responses 0 0
Issues resolved 1 10

Lane Bryant and Torrid Consumer Ratings

Rank
359 out of 2352 in Footwear and Clothing category
327 out of 2352 in Footwear and Clothing category
Customer service
235 in category
315 in category
Exchange, Refund and Cancellation Policy
156 in category
234 in category
Diversity of Products or Services
426 in category
295 in category
Website
340 in category
401 in category

Lane Bryant and Torrid Rating Details

Customer service
1.9 (73 reviews)
1.6 (327 reviews)
Reviewer's quote

...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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Worst customer service ever. Cant believe a company like this exists in America. Bought shirts...

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Exchange, Refund and Cancellation Policy
2.3 (69 reviews)
1.9 (278 reviews)
Reviewer's quote

...Let alone a refund. End result hours spent on calls to UPS, Lane Bryant, Capita one, emails also. I paid for 5 articles kept 2 when marked undeliverable I could have paid for 3 and kept 5...

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...I asked for a refund just for the shipping they say it cant be because the order is ready to be shipped so I call her on it and say but you said it wont ship until next business day she start stuttering. They are full of bull..

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Diversity of Products or Services
2.4 (66 reviews)
2.8 (276 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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... where if they did wear out I would not be made because they would have been cheap enough to go out and buy another pair for a company who is about quality of products I can say their leggings are not. very disappointed....

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Website
2.6 (63 reviews)
2.4 (304 reviews)
Reviewer's quote

...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

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Lane Bryant and Torrid Pros and Cons

Pros
  • Love way it does fit and feel
  • Bra was amazing
  • Quality and nice styles of lane bryant clothing
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Customer service
  • Lack of customer service
  • Phone customer service attitudes

Lane Bryant and Torrid Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a customer...

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5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

Hello, i am a very regular customer at this store. i was shopping online a torrid on black Friday or cyber Monday for 2...

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Lane Bryant and Torrid Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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1

Ordered almost $200 worth of clothing Dec 2 2015 for Christmas gifts for friends and family, My package was supposed to...

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Lane Bryant and Torrid Latest Reviews

Recent published reviews
1.6

I'm just trying to get a return mailing label! I didn't make a copy of the order, and when I log into my account it...

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1

I paid $38 to have my items shipped over night and I didnt get my items until the following week this company is full...

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1

I have never ever broke out from itching and rashes from wearing bras until I started wearing Lane Bryant brand bras. I...

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2.3

Gifted 5 items. receipt was with me. I returned two of them. clerk requested my ID and phone number to return items for...

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