PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Torrid

Lane Bryant and Torrid Overview

Total reviews
133
479
Company responses
0
0
Issues resolved
1
9

Torrid was first mentioned on PissedConsumer on May 19, 2012 and since then this brand received 479 reviews. It is 346 reviews more than Lane Bryant received since Jun 29, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Torrid customer support team than with Lane Bryant customer service.

Lane Bryant and Torrid Consumer Ratings

Rank
222 out of 2463 in Footwear and Clothing category
264 out of 2463 in Footwear and Clothing category
Customer service
169 in category
256 in category
Exchange, Refund and Cancellation Policy
95 in category
163 in category
Discounts and Special Offers
199 in category
205 in category

According to consumer ratings and reviews, Lane Bryant ranks 42 points higher in the Footwear and Clothing category than Torrid. People gave Lane Bryant 2 stars for Customer service criterion in Footwear and Clothing category and it is 743 points higher than the worst rated brand in this category. At the same time, Torrid was rated 1.5 stars for Customer service criterion in this category and it is 656 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Lane Bryant has a higher rating than Torrid. Regarding Discounts and Special Offers criterion, consumers gave Lane Bryant 2.5 stars and it is 78% greater than other in category. Torrid however was rated 2.4 stars and it is 78% greater than other in category.

Lane Bryant and Torrid Rating Details

Customer service
2 (60 reviews)
1.5 (296 reviews)
Reviewer's quote

...So I told them to close my account they would rather loose a customer than work it out, my balance was 0 I corrected the situation. No appreciation for customers..

gladys m

...They go above and beyond with their customer service, but clearly don’t ever return something there..

Amanda
Exchange, Refund and Cancellation Policy
2.5 (57 reviews)
1.9 (254 reviews)
Reviewer's quote

I placed an order and tried to cancel it the very same day because it was the wrong size and was told that I could NOT so now I have to return it and also pay for shipping!!! I will never order from them again!! RIDICULOUS!!!

Alma F

Store hours for the San tan location saybthey open at 10 am get there at 10 am they refuse to open the door and would not open until 11 am All I needed was a simple size exchange Great way to keep customers happy Won’t be shopping there anymore!..

PissedConsumer1523498
Discounts and Special Offers
2.5 (57 reviews)
2.4 (251 reviews)
Reviewer's quote

In July I ordered two teeshirts to be delivered to my local store in Algonquin, IL. I did not pick them up and two months later was surprised to find that I was being billed for them along with late charges and finance charges. I talked to customer service who reversed the late fee and explained...

Chaitra

First, let me start by saying these bras are very soft and comfortable. They are probably the most comfortable ones I've tried. Unfortunately, the ones I bought were over $50 each (I bought 3 of them) and two of them are having a strange issue where the top of the cups has curled outward. It...

Jade

Lane Bryant and Torrid Pros and Cons

Pros
  • Love way it does fit and feel
  • Helpful staff in store
  • Comfortability of the panties
  • That the clothing comes in my size
  • Style
  • Stylish plus size fashion
Cons
  • Sloppy tacky customer service
  • Sales clerk sloppy unexperience
  • Product
  • Customer service
  • Phone customer service attitudes
  • Lack of customer service

Lane Bryant and Torrid Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

Lane Bryant and Torrid Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

Lane Bryant and Torrid Latest Reviews

Recent published reviews
1

I have had a card for a while, I missed a payment and when I found out I immediately went online and paid the whole...

Read all 133 reviews
3.7

First let’s get this straight, I love torrid. The prices are insane, but they have some great stuff. I’ve spent a large...

Read all 479 reviews

Lane Bryant and Torrid Products and Services

Most reviewed product and services
  • Lane Bryant Customer Care (18 reviews)
  • Lane Bryant Bra (14 reviews)
  • Lane Bryant Manager (13 reviews)
  • Torrid Customer Care (107 reviews)
  • Torrid Shipping Service (87 reviews)
  • Torrid Bra (17 reviews)