PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lane Bryant and Torrid as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lane Bryant
Torrid

Lane Bryant and Torrid Overview

Total reviews
146
511
Company responses
0
0
Issues resolved
1
9

Lane Bryant and Torrid Consumer Ratings

Rank
315 out of 2060 in Footwear and Clothing category
291 out of 2060 in Footwear and Clothing category
Customer service
199 in category
288 in category
Exchange, Refund and Cancellation Policy
120 in category
188 in category
Diversity of Products or Services
357 in category
255 in category
Website
272 in category
332 in category

Lane Bryant and Torrid Rating Details

Customer service
1.9 (68 reviews)
1.5 (311 reviews)
Reviewer's quote

...needless to say I will not be doing business with your company anymore because of your horrible customer service I will spend my money at Torrid. Thank you Leslee Davis ..

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I called multiple times and emailed customer service and when I finally reached them, they told me that because the items were returned to them, the order would be cancelled and that I would have to wait 2 to 4 weeks for a refund, at which time I could reorder if I chose to but the pricing received...

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Exchange, Refund and Cancellation Policy
2.4 (64 reviews)
1.9 (266 reviews)
Reviewer's quote

...What a ridiculous policy. I am now reconsidering whether I will continue to buy their clothing. Exchanging a danaged shirt sould not require so much time..

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...Returned items over 6 weeks ago and have not received confirmation or refund..

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Diversity of Products or Services
2.5 (61 reviews)
2.8 (263 reviews)
Reviewer's quote

...I can't continue to spend my money on products that keep breaking..

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... where if they did wear out I would not be made because they would have been cheap enough to go out and buy another pair for a company who is about quality of products I can say their leggings are not. very disappointed....

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Website
2.7 (59 reviews)
2.4 (290 reviews)
Reviewer's quote

...They say upon approval you get $20 off your first order (which btw per their website, there are no limitations to this $20 discount). After approval, gathering my items, my coupon, at checkout..

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...So, I was like okay this was my first order on the website so maybe it's finicky about new online orders. Well, that's not the case because my boyfriend ordered me some stuff from Torrid on May 2, 2019. Torrid promises standard shipping would be shipped within 4-10 business days...

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Lane Bryant and Torrid Pros and Cons

Pros
  • Love way it does fit and feel
  • Bra was amazing
  • Helpful staff in store
  • That the clothing comes in my size
  • Stylish plus size fashion
  • Style
Cons
  • Sloppy tacky customer service
  • Customer service
  • Lack of color choice and cheaply made
  • Customer service
  • Lack of customer service
  • Phone customer service attitudes

Lane Bryant and Torrid Most Positive Reviews

Top rated reviews
5

My name is Angela Davis of Brooklyn, NY.
My complaint is concerning your denim jeans, the discomfort for me as a custom...

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5

I have been a member of torrids for past few years.and love they service also a express postage not to mention...

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5

I have purchased bras from you guys for over twenty years. Lately the quality is just terrible. I wash on delicate in a...

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5

Hello, i am a very regular customer at this store. i was shopping online a torrid on black Friday or cyber Monday for 2...

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Lane Bryant and Torrid Most Critical Reviews

Lowest rated reviews
1

I have a concert that I'm going to tonight and I went online and ordered a shirt and leggings Monday to wear since it...

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1

I ordered these boots along with the black ones, this was my first time ordering form Torrid. I was excited because...

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1

I paid for 2 eay shipping. NOW im told it will be here on day 4!!! The service is HORRIBLE and your rep was RUDE. I...

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1

Ordered almost $200 worth of clothing Dec 2 2015 for Christmas gifts for friends and family, My package was supposed to...

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Lane Bryant and Torrid Latest Reviews

Recent published reviews
1

On July 28,2020 myself and my daughter visited the franklin park store in Toledo Ohio the sales clerk followed us...

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2.2

ABSOLUTELY DO NOT SIGN UP FOR A CREDIT CARD WITH TORRID!!!!!!
I signed up for one today because they said I'd get 25% off...

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2.4

The second time wearing my bra and the underwire broke. When you spend $46.95 for a bra that salesperson measure you...

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1.8

They never answer the phone or my repeated emails. Returned items over 6 weeks ago and have not received confirmation...

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Lane Bryant and Torrid Products and Services

Most reviewed product and services
  • Lane Bryant Customer Care (21 reviews)
  • Lane Bryant Bra (15 reviews)
  • Lane Bryant Manager (14 reviews)
  • Torrid Customer Care (111 reviews)
  • Torrid Shipping Service (91 reviews)
  • Torrid Bra (19 reviews)