PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Landmark Home Warranty and The Home Service Club as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Landmark Home Warranty
The Home Service Club

Landmark Home Warranty and The Home Service Club Overview

Total reviews
51
12
Company responses
3
0
Issues resolved
0
1

Landmark Home Warranty and The Home Service Club Consumer Ratings

Rank
140 out of 925 in Household Services category
56 out of 925 in Household Services category
Customer service
90 in category
44 in category
Warranty
87 in category
41 in category
Value for money
91 in category
34 in category
Advertised vs Delivered
67 in category
22 in category

Landmark Home Warranty and The Home Service Club Rating Details

Customer service
1.4 (27 reviews)
2.8 (9 reviews)
Reviewer's quote

...Landmark sent me a renewal notice today, I called customer service to advise of my dissapointments this last year and they didn't want to discuss it. It is unfortunate I have to say stay clear of this warranty company..

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...My ac is acting up the lady in customer service says we don't do urgent request this request is almost 2 weeks old and I have severe asthma. She told me to call my home insurance if that is the case really. In contract, it says 24 to 48 hours and her excuse is COVID-19...

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Warranty
1.2 (26 reviews)
2.6 (10 reviews)
Reviewer's quote

he worst home warranty company ever!! Don’t trust this company! I had a leaking fridge. The contractor said that the fridge is very old, he couldn’t fix it and it needs to be replaced. He cleaned it and said that if I will have the same problem I need to call to the home warranty company and they...

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I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I have heard from no one in 5 days. For a Refrigerator!I finally called the repair shop and they no longer give service. They told this to the Home Service Club.But the Club never...

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Value for money
1.2 (26 reviews)
2.6 (10 reviews)
Reviewer's quote

If youre thinking of purchasing this coverage for your home, think again! All they do is rob you of all your money! I had a plumbing issue and they have sent out a plumber five times and still not even a diagnosis. I canceled the coverage but it was under the coverage when the plumber started...

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I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multiple requests, emailed the request and put the request in online, all to no response.The only thing they have done is to send a form to complete that is not user friendly, it would...

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Advertised vs Delivered
1.3 (26 reviews)
2.8 (9 reviews)
Reviewer's quote

It is virtually impossible to get through to a representative over a normal phone and hold period. I have been on hold for in excess of two hours listening to their message that "All representatives are busy providing "Quality Customer Care". I have also left a call back number which will be...

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13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to HSC. I have been just getting the run around by this company. I have asked 5 times for a supervisor to call me and have not received 1 call. Everytime I call I am on hold for at...

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Landmark Home Warranty and The Home Service Club Pros and Cons

Pros
  • Sales person was nice at first
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Wide coverage plans
  • Respectful tech
  • Prompt tech
Cons
  • Fail to honor warranty contract
  • Always looking for a way out of paying a claim
  • Customer service
  • Response time
  • Contractors list is limited on some areas
  • Rude tech

Landmark Home Warranty and The Home Service Club Most Positive Reviews

Top rated reviews
4.5

So the motor that blows the hot air from our furnace to the rest of the house died. I called Landmark at 7 am—they dispa...

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5

Very pleased with Home Service Club ! They respond quickly to your situation when needed. Annual tune-up to my HVAC...

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No votes
5

I've been using Home Service Club for service and maintenance of our air conditioning and heating system for at least...

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Landmark Home Warranty and The Home Service Club Most Critical Reviews

Lowest rated reviews
1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

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1

13 days ago my a/c went out, I called for a service call and a contractor diagnosed the problem and sent in the info to...

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1

On May 31 I opened a ticket with Landmark as my fridge was 63 degrees. It is currently June 18. My fridge is still 63 de...

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1

I have had 5 different things go wrong in the last 2 months and none were resolved. My ac is acting up the lady in...

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Landmark Home Warranty and The Home Service Club Latest Reviews

Recent published reviews
No votes

They didnt repair plumbing issues that were covered by the warranty. I had an attorney send a demand letter and they...

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1

I have a refrigerator that needs repair. The Home Service Club gave me the name/number of a repair shop in my area. I ha...

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No votes

I cannot open a repair service request because I cannot log in. I have no password. So going online does no good. A...

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1

I have been trying for over two weeks to get a Garbage Disposal Repaired or Replaced to no avail. I have phoned in multi...

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Landmark Home Warranty and The Home Service Club Products and Services

Most reviewed product and services
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)
  • The Home Service Club Claim (7 reviews)