PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Landmark Home Warranty and Sears Home Services as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Landmark Home Warranty
Sears Home Services

Landmark Home Warranty and Sears Home Services Overview

Total reviews
45
1909
Company responses
3
0
Issues resolved
0
7

Sears Home Services was first mentioned on PissedConsumer on Mar 31, 2011 and since then this brand received 1909 reviews. It is 1864 reviews more than Landmark Home Warranty received since Apr 12, 2012.

Landmark Home Warranty and Sears Home Services Consumer Ratings

Rank
115 out of 1665 in Household Services category
151 out of 1665 in Household Services category
Service Scheduling
64 in category
84 in category
Staff
118 in category
117 in category
Customer service
91 in category
114 in category

According to consumer ratings and reviews, Landmark Home Warranty ranks 36 points higher in the Household Services category than Sears Home Services. People gave Landmark Home Warranty 1.8 stars for Service Scheduling criterion in Household Services category and it is 114 points higher than the worst rated brand in this category. At the same time, Sears Home Services was rated 1.4 stars for Service Scheduling criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Sears Home Services has a higher rating than Sears Home Services. Regarding Customer service criterion, consumers gave Landmark Home Warranty 1.5 stars and it is 51% worse than other in category. Sears Home Services however was rated 1.1 stars and it is 63% worse than other in category.

Landmark Home Warranty and Sears Home Services Rating Details

Service Scheduling
1.8 (25 reviews)
1.4 (596 reviews)
Reviewer's quote

Told Landmark if they can’t get me someone today then let me know! Of course they say they can and want the service fee paid upfront. Call the contractors and the next availability is 6 days away! Nope! Not what I asked for! Called Landmark back and they try other contractors and none available...

Jessica B

When my fridge was making strange noises I called Sears Home Services to schedule a technician to look at the issue. So I took day off from work and was waiting for the technician. He came, looked at the fridge and told me to defrost it (fridge for $2800 shouldn't be manually defrosted it is built...

Alexander M
Staff
1.4 (25 reviews)
1.4 (676 reviews)
Reviewer's quote

They will do anything to weasel out of any coverage.

PissedConsumer1679973

...The customer service staff is inadequate, untrauned, and use the word "escalation" as a synonym for "good luck, sucker. "..

Brett A
Customer service
1.5 (24 reviews)
1.1 (776 reviews)
Reviewer's quote

...Awful communication and bad service. Definitely not a customer centric company..

PissedConsumer1553061

I had service called placed to fix compressor in refrigerator of 3 years old AND was told parts were covered under warranty and that I would have to pay for labor but technican said it was not and would not fix the refrigerator; after numerous calls, getting transferred to multiple agents, I was...

Sheryl C

Landmark Home Warranty and Sears Home Services Pros and Cons

Pros
  • Local customer service rep
  • Was recommended by family prestigious real estate agent
  • Sales pitch
  • Technician
  • How sear was 10 yrs ago
  • Sales people were nice
Cons
  • Always looking for a way out of paying a claim
  • Customer service
  • Strong arm practices
  • Poor customer service
  • Inability to repair
  • Lack of customer service

Landmark Home Warranty and Sears Home Services Most Positive Reviews

Top rated reviews
5

This is Jolie Mwajuma 1273n aster pl boise id 83704 i need service to my home please help the phone service is not...

5

After 3 years and numerous repairs (all 3 doors replaced, electronic board replaced, ice maker repair, now it stops...

Landmark Home Warranty and Sears Home Services Most Critical Reviews

Lowest rated reviews
1

I hope you are reading this before you buy and not after like myself. Had I read some of these negative reviews, I proba...

1

It cost me $95 to learn never to call Sears Appliance Repair again.

I agreed to the minimum $95 charge just for a hous...

Landmark Home Warranty and Sears Home Services Latest Reviews

Recent published reviews
1

They will do anything to weasel out of any coverage.

Read all 45 reviews
1

$600 freezer out of warranty after 1 year. Bought a Kenmore model 253 freezer. It ran perfectly well for 12 months. 14th...

Read all 1909 reviews

Landmark Home Warranty and Sears Home Services Products and Services

Most reviewed product and services
  • Landmark Home Warranty Warranty (11 reviews)
  • Landmark Home Warranty Home Warranty (7 reviews)
  • Landmark Home Warranty Homeowners Policy Claim (5 reviews)
  • Sears Home Services Refrigerator Repair (246 reviews)
  • Sears Home Services Customer Care (135 reviews)
  • Sears Home Services Washing Machine Repair (135 reviews)