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Lan Airlines

Transport
  • 0 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $13.5K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Comfortable 1
  • Entertainment 1
  • Safety 1

Customers don't like

  • Poor customer service3
  • Lack of accountability3
  • Refund never processed2
  • Treatment of passengers2
  • Overbooking flight in christmas season1
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Spirit Airlines

Transport
  • 4 ISSUES RESOLVED
  • 464 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $814 AVERAGE LOSS
1.4
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Plane did not crash 3
  • Cheap flight 2
  • Flight attendants are always very nice 2
  • Big seats 1
  • Plane did not go down in flames 1

Customers don't like

  • Refuse to refund4
  • Horrible customer service4
  • Carry-on charge3
  • Rude liars3
  • Computer systerm error3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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