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Lan Airlines

Transport
  • 0 ISSUES RESOLVED
  • 36 TOTAL REVIEWS
  • $13.5K CLAIMED LOSSES
  • $965 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Comfortable 1
  • Entertainment 1
  • Safety 1

Customers don't like

  • Poor customer service7
  • Lack of accountability5
  • Refund never processed3
  • Treatment of passengers3
  • Scam3
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Spirit Airlines

Transport
  • 3 ISSUES RESOLVED
  • 437 TOTAL REVIEWS
  • $130K CLAIMED LOSSES
  • $833 AVERAGE LOSS
1.5
Customer service
Staff
Website
Exchange, Refund and Cancellation Policy
Number of Destinations
  • Plane did not crash 2
  • All other experiences prior to this flight 2
  • Big seats 1
  • Flight attendants are always very nice 1
  • Cheap flight 1

Customers don't like

  • Horrible customer service8
  • Carry-on charge6
  • Poor customer service6
  • Refuse to refund6
  • Unprofessional staff6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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