PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Peter Pan Bus Lines and Lakeland Bus Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Peter Pan Bus Lines
Lakeland Bus Lines

Peter Pan Bus Lines and Lakeland Bus Lines Overview

Total reviews
61
21
Company responses
0
0
Issues resolved
0
0

Peter Pan Bus Lines and Lakeland Bus Lines Consumer Ratings

Rank
86 out of 438 in Transport category
54 out of 438 in Transport category
Customer service
49 in category
40 in category
Product or Service Quality
49 in category
18 in category
Level of Comfort
38 in category
24 in category
Website
54 in category
88 in category

Peter Pan Bus Lines and Lakeland Bus Lines Rating Details

Customer service
1.5 (26 reviews)
1.6 (8 reviews)
Reviewer's quote

...About five of us were waiting and we called customer service. We were told to get a refund by a supervisor in providence. I wound up having to split an Uber to the tune of $50 to woods hole to get the boat, then another $16 for a cab when I got to the Vinyard because my ride was not there any longer...

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...On the whole I've found the service unreliable as far as time goes. They need to do a much better job of actually following the schedule they advertise online..

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Product or Service Quality
1.7 (23 reviews)
2.3 (9 reviews)
Reviewer's quote

...Next day I called customer service to get a refund and was told, they couldn’t do it. I had to,wait for a supervisor to call me...

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I have been using your bus services for more than 2 years and i think i have earned the right to leave a comment about your lakeland bus services. Guys, whoever manages this group u have to improve your services. 1) I see that we the people who use your bus lines are not allowed to talk on phone...

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Level of Comfort
2.2 (22 reviews)
2.6 (10 reviews)
Reviewer's quote

He doesn't know how to talk, he's unprofessionalism was on level 100. This is not my problem that PPan's scaner doesn't work well and i have to run all over to print my ticket before bus leaves in 5 minutes. Driver doesn't even announce where he is going to make stops what time we are going to...

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Is it a coincidence that the driver of the 6:40am to downtown Wall Street is continually late and reaches the last stop at 9:15-9:20am. The 5:30pm to Rockaway Mall is horrific and arrives after 7:30pm sometimes closer to 7:45pm This is s running joke amongst passengers even fellow drivers are in on...

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Website
2.1 (22 reviews)
1.9 (7 reviews)
Reviewer's quote

...Faulty website, and will cost you twice as much to eventually get to where you need to be..

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...He informed me that the website was info was not correct and that the next bus to the mall was at 11:30pm at gate 402. At a nearby gate I confirm with an attendee and he assures me that's correct. As I'm getting in the bus, the bus driver says she's not stopping there and the next bus is at 1am...

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Peter Pan Bus Lines and Lakeland Bus Lines Pros and Cons

Pros
  • Nil
  • Service to falmouth
  • Eventually getting to my destination
No votes
Cons
  • No contact for the refund department
  • Lack of customer consideration
  • Horrible service
  • Drivers always late
  • Bad driver

Peter Pan Bus Lines and Lakeland Bus Lines Most Positive Reviews

Top rated reviews
5

Bus was clean driver very professional nice and smooth ride.

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4.1

Bus to the Sands casino on weds July 29 was making loud screeching sounds when breaks were applied. Very scary.

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5

On April 9,2018 I had lost my wallet, no cash, nothing, I had an urgent appointment that I dared not miss, without...

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No votes

Peter Pan Bus Lines and Lakeland Bus Lines Most Critical Reviews

Lowest rated reviews
1

Bought round trip tickets from Boston to New York and both were processed wrong. Departure trip time was a half hour of...

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1

I have been taking he bus line for over a year back and forth for work. I looked up the schedule online as I stayed in...

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1

First time I ever used this service their was a flight change and I needed to reschedule my trip after my wife's...

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1

17192 literally almost ran me off the road on highway 46 in Clifton nj cut me off while i was on the right lane hade to...

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Peter Pan Bus Lines and Lakeland Bus Lines Latest Reviews

Recent published reviews
No votes

I want to go to never land for 2 weeks

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No votes

Im sitting in the bus now, the driver told me I should stay home because I sneezed. I said I wasnt coughing I am...

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No votes

Coronavirus has caused my plans to be canceled. Im requesting a refund please.

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1

I justvwantbtovsay that. We all count every minutes to make it to work on time to work. The trip ftom rocaway mall us...

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Peter Pan Bus Lines and Lakeland Bus Lines Products and Services

Most reviewed product and services
  • Peter Pan Bus Lines Bus Service (24 reviews)
  • Peter Pan Bus Lines Vehicle Driver (13 reviews)
  • Peter Pan Bus Lines Customer Care (7 reviews)
  • Lakeland Bus Lines Vehicle Driver (4 reviews)
  • Lakeland Bus Lines Bus Service (3 reviews)