PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laguna Tools and Thumbtack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Laguna Tools
Thumbtack

Laguna Tools and Thumbtack Overview

Total reviews
24
3042
Company responses
0
0
Issues resolved
2
6

Laguna Tools and Thumbtack Consumer Ratings

Rank
93 out of 931 in Equipment category
70 out of 313 in Auctions and Marketplaces category
Customer service
95 in category
34 in category
Turnaround Time
90 in category
44 in category
Product or Service Quality
58 in category
64 in category
Exchange, Refund and Cancellation Policy
43 in category
48 in category

Laguna Tools and Thumbtack Rating Details

Customer service
1.6 (18 reviews)
1.8 (1179 reviews)
Reviewer's quote

...All in all the unit is wonderful, but the customer service stinks..

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the customer service agent was very nice and helpful. she resolved the issue for me. :y:..

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Turnaround Time
1.8 (16 reviews)
1.8 (703 reviews)
Reviewer's quote

...Time to call Woodcraft and get a refund, or take Laguna to court if necessary..

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...I paid him at the end of the day each time and nothing was getting done due to his numerous mistakes and redos. He damaged many tiles by putting them up crooked..

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Product or Service Quality
2.3 (15 reviews)
1.8 (1044 reviews)
Reviewer's quote

I patiently waited until July 20 to send an email to customerservice@lagunatools. com: that said "Just wondering - I haven't received the order below - can you please let me know whether it has shipped, tracking number, and/or when I might expect it? Thank you!" I received no response. The next...

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Thumbtack is a shady service that basically steals from its customers. Even though I have preferences set for specific types of leads in my profile, they reset very easily without my consent and I get charged automatically for leads that are worthless to me. I have complained about the issue...

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Exchange, Refund and Cancellation Policy
2.4 (14 reviews)
1.7 (1035 reviews)
Reviewer's quote

...I'm about at the point where I'm going to try to get a refund from Rockler or Visa (since I paid for it using my card), then buy a decent band saw to replace this Laguna boat anchor. I'm in the market for a lathe and a drum sander too, but I won't be buying them from Laguna. Beware of these clowns!..

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Vendors and Professionals BE AWARE Thumbtack will charge you wrongfully for leads, even tho they admit you should not be charged, they still don't give you refund for it. You get charged even tho lead is not in your budget range. I have email from support team member stating i should not be charged...

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Laguna Tools and Thumbtack Pros and Cons

Pros
  • So far
  • Product specs
  • Nice machine
  • Concept
  • Idea
  • Customer service
Cons
  • Customer service
  • Service
  • Replacement part availablity is a problen
  • Lost money
  • No accountability
  • Customer service

Laguna Tools and Thumbtack Most Positive Reviews

Top rated reviews
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

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5

Any one can leave you a review without a problem, thumbtack does not investigate or research the so call complaint, they...

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5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

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5

I am a caterer. If I would have booked half the amount of the leads that came through, i would have profited about...

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Laguna Tools and Thumbtack Most Critical Reviews

Lowest rated reviews
1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

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1

As a contractor I have advertised in many forums and this by far is the biggest waste of valuable time and resources th...

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1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

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1

I called Thumbtack yesterday to explain to them that there is no way I can submit an accurate bid for a video based on v...

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Laguna Tools and Thumbtack Latest Reviews

Recent published reviews
2

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen...

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1

I was at fault for not being clear with what I wanted Priscilla to clean and gave a bad review that you won't let me del...

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3.3

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw.
Given C...

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1.4

A thumbtack pro replied to my review and totally sabotaged my review and called me crazy and inhumane and he lied about...

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Laguna Tools and Thumbtack Products and Services

Most reviewed product and services
  • Laguna Tools Customer Care (7 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Lathe (1 review)
  • Thumbtack Leads (663 reviews)
  • Thumbtack Customer Care (198 reviews)
  • Thumbtack Account (176 reviews)