PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laguna Tools and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smart Start

Smart Start

Has Verified Representatives
1.4
Laguna Tools
Smart Start

Laguna Tools and Smart Start Overview

Total reviews
24
188
Company responses
0
0
Issues resolved
2
2

Laguna Tools and Smart Start Consumer Ratings

Rank
93 out of 931 in Equipment category
238 out of 931 in Equipment category
Customer service
95 in category
104 in category
Reliability
59 in category
121 in category
Turnaround Time
90 in category
120 in category
Value for money
74 in category
160 in category

Laguna Tools and Smart Start Rating Details

Customer service
1.6 (18 reviews)
1.5 (91 reviews)
Reviewer's quote

...All in all the unit is wonderful, but the customer service stinks..

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I call Smart Start customer service and they tell me my account is zero and everything is okay but then the next month the charges are back. This company has problems - faulty equipment and poor customer service. In general, the calibration technicians are good and work to get problems resolved but...

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Reliability
2 (16 reviews)
1.4 (87 reviews)
Reviewer's quote

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen off because of a broken bearing. It appeared the unit had been dropped as the shipping boards were broken. .All I needed was about $20 worth of parts to fix it so I contacted...

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Interlock device installed in Beaufort, SC. Installer did a very poor job. While traveling from SC to TX, car would not start. Stranded over the weekend. On Monday, Smart Start technician arrived in van and repaired system which had failed. Incident cost me 2 nights in a motel. I have had the...

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Turnaround Time
1.8 (16 reviews)
1.5 (73 reviews)
Reviewer's quote

...Time to call Woodcraft and get a refund, or take Laguna to court if necessary..

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...I was sick for several days and having hard time breathing. Cant start my car and go to doctor and do basic groceries. Called smart start but they can't help..

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Value for money
2.3 (15 reviews)
1.3 (80 reviews)
Reviewer's quote

...I want to return this to Woodcraft and get my money back. Somehow I think that isn’t going to happen..

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I had an improper installation of my device in Arizona, resulting in a tow, lost time, money, and additional headaches. The device was properly installed by another dealer in New Mexico and documentation sent to Smart Start. A couple of weeks later I received a corrective action notice from ADOT...

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Laguna Tools and Smart Start Pros and Cons

Pros
  • So far
  • Product specs
  • Nice machine
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
Cons
  • Customer service
  • Service
  • Replacement part availablity is a problen
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Laguna Tools and Smart Start Most Positive Reviews

Top rated reviews
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Laguna Tools and Smart Start Most Critical Reviews

Lowest rated reviews
1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Laguna Tools and Smart Start Latest Reviews

Recent published reviews
2

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen...

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1

Smart Start Interlock Device installed in November 2019. Equipment failed on trip from SC to TX. Stranded over the...

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3.3

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw.
Given C...

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1

Interlock device installed in Beaufort, SC. Installer did a very poor job. While traveling from SC to TX, car would not...

Read full review

Laguna Tools and Smart Start Products and Services

Most reviewed product and services
  • Laguna Tools Customer Care (7 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Lathe (1 review)
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (24 reviews)
  • Smart Start Technical Support (6 reviews)