PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laguna Tools and Ryobi Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Laguna Tools
Ryobi Tools

Laguna Tools and Ryobi Tools Overview

Total reviews
24
71
Company responses
0
0
Issues resolved
2
0

Laguna Tools and Ryobi Tools Consumer Ratings

Rank
93 out of 931 in Equipment category
171 out of 931 in Equipment category
Customer service
95 in category
131 in category
Turnaround Time
89 in category
121 in category
Reliability
58 in category
93 in category
Value for money
73 in category
114 in category

Laguna Tools and Ryobi Tools Rating Details

Customer service
1.6 (18 reviews)
1.3 (29 reviews)
Reviewer's quote

...All in all the unit is wonderful, but the customer service stinks..

Read full review

might as well forget about having customer service. Every time i call it rings but nobody answers and if u press 1 for a call back they never call..

Read full review
Turnaround Time
1.8 (16 reviews)
1.5 (19 reviews)
Reviewer's quote

...Time to call Woodcraft and get a refund, or take Laguna to court if necessary..

Read full review

...The first time I called I had to wait 11 minutes before they hung up on me. The second call I was waiting 23 minutes, the automated system said that I was next and then hung up on me. I now feel that they are the *** of the earth..

Read full review
Reliability
2 (16 reviews)
1.6 (29 reviews)
Reviewer's quote

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen off because of a broken bearing. It appeared the unit had been dropped as the shipping boards were broken. .All I needed was about $20 worth of parts to fix it so I contacted...

Read full review

might as well forget about customers service. Every time i call im placed on a continuous hold with no answer and if you press 1 for a call back nobody ever calls.

Read full review
Value for money
2.3 (15 reviews)
1.9 (23 reviews)
Reviewer's quote

...I want to return this to Woodcraft and get my money back. Somehow I think that isn’t going to happen..

Read full review

I am really pissed I paid good money for the dammed thing because I have problems starting pull cord mowers. This is the second year that it has not worked, battery is fully charged, the handle is connected correctly as it should be and when I push the start button it is dead. I live in the country...

Read full review

Laguna Tools and Ryobi Tools Pros and Cons

Pros
  • So far
  • Product specs
  • Nice machine
  • Used to be better built
  • Like product and great affordable prices
  • Like product
Cons
  • Customer service
  • Service
  • Replacement part availablity is a problen
  • Poor customer service
  • Poor quality
  • Break and customer service is abysmal

Laguna Tools and Ryobi Tools Most Positive Reviews

Top rated reviews
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

Read full review
5

fI have sereral ryobi garden tools two leaf blowers hedger trimeer and the above 18 volt stringtrimmer/edger. I my...

Read full review
5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

Read full review
4.2

I've had my ryobi 3/8 drill driver for 4 years and a couple of weeks ago I dropped it 5 stories onto a concrete floor...

Read full review

Laguna Tools and Ryobi Tools Most Critical Reviews

Lowest rated reviews
1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

Read full review
1

Bought a Ryobi blower in December from Home Depot. Did not register tool or keep receipt, big mistake! And admittedly...

Read full review
1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

Read full review
1

Had a Ryobi hedge trimmer for less than one year, battery died, the cost of a new battery is almost the cost of the...

Read full review

Laguna Tools and Ryobi Tools Latest Reviews

Recent published reviews
2

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen...

Read full review
1.9

They have a notoriously *** rechargeable battery that failed within 2 months. I called their service line to get...

Read full review
3.3

On June 18, 2020, I placed an order (#93472) on their website for ceramic guide replacements for my 14BX bandsaw.
Given C...

Read full review
2.6

might as well forget about customers service. Every time i call im placed on a continuous hold with no answer and if...

Read full review

Laguna Tools and Ryobi Tools Products and Services

Most reviewed product and services
  • Laguna Tools Customer Care (7 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Table Saw (1 review)
  • Ryobi Tools Battery (10 reviews)
  • Ryobi Tools String Trimmer (4 reviews)
  • Ryobi Tools Drill (3 reviews)