PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Laguna Tools and Rockwell Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Laguna Tools
Rockwell Tools

Laguna Tools and Rockwell Tools Overview

Total reviews
25
6
Company responses
0
0
Issues resolved
2
0

Laguna Tools and Rockwell Tools Consumer Ratings

Rank
93 out of 931 in Equipment category
66 out of 931 in Equipment category
Customer service
96 in category
51 in category
Reliability
74 in category
252 in category
Product or Service Quality
58 in category
86 in category
Value for money
70 in category
34 in category

Laguna Tools and Rockwell Tools Rating Details

Customer service
1.6 (19 reviews)
2.3 (4 reviews)
Reviewer's quote

...All in all the unit is wonderful, but the customer service stinks..

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Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32 minutes before gave up! (2) Warranty card lists www. rockwelltoolls...

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Reliability
1.9 (17 reviews)
1 (1 review)
Reviewer's quote

DO NOT buy anything from this company if you want good support. I purchased a fiber laser and received the worst customer support I have ever experienced. The company doesn't offer any online video support, documentation. You get the generic documents from China or the newer version of the software...

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After initial complaint they said a rep would be calling but never happened.

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Product or Service Quality
2.3 (16 reviews)
2 (3 reviews)
Reviewer's quote

I patiently waited until July 20 to send an email to customerservice@lagunatools. com: that said "Just wondering - I haven't received the order below - can you please let me know whether it has shipped, tracking number, and/or when I might expect it? Thank you!" I received no response. The next...

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Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them that I wasn't interested. I keep my stuff a long time and would rather buy from someone who supported their equipment by keeping parts in stock.

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Value for money
2.4 (16 reviews)
3.5 (2 reviews)
Reviewer's quote

...I want to return this to Woodcraft and get my money back. Somehow I think that isn’t going to happen..

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I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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Laguna Tools and Rockwell Tools Pros and Cons

Pros
  • So far
  • Product specs
  • Nice machine
No votes
Cons
  • Customer service
  • Service
  • Replacement part availablity is a problen
No votes

Laguna Tools and Rockwell Tools Most Positive Reviews

Top rated reviews
5

I have been a customer of Laguna Tools for several years now. Not only is their product top notch but their service...

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5

I was accidentally billed twice for the same item and it was no fault up the retailer issue was resolved.

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5

Got a SmartShop this thing is awesome!!! Thanks Chris Cold for holding hand and always answering my phone calls even on...

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No votes

Laguna Tools and Rockwell Tools Most Critical Reviews

Lowest rated reviews
1

Laguna tools runs on fraud and disgusting customer service, from the owners who I think too stupid to run a company,...

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1.6

After initial complaint they said a rep would be calling but never happened.

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1

I do electro-mechanical field service. I have also done phone support for technical equipment, so I know the game on bot...

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1.8

Called service number to find out how to register new tool on website listed on warranty card. (1) I was on hold 32...

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Laguna Tools and Rockwell Tools Latest Reviews

Recent published reviews
1.8

DO NOT buy anything from this company if you want good support. I purchased a fiber laser and received the worst...

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No votes

What Im needing is to see about setting up an account with our company. I was suppose to hear from a sales rep but I...

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2

Purchased a Supermax 1938 Drum sander July from Orlando Rockler. Upon opening I discovered the indeed rolled had fallen...

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2

Told me that my machine was too old and they didn't have parts for it. Wanted to sell me a new machine. I told them...

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Laguna Tools and Rockwell Tools Products and Services

Most reviewed product and services
  • Laguna Tools Customer Care (7 reviews)
  • Laguna Tools Bandsaw (2 reviews)
  • Laguna Tools Lathe (1 review)