PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Taxact and Lacerte Software as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Taxact
Lacerte Software

Taxact and Lacerte Software Overview

Total reviews
136
12
Company responses
0
0
Issues resolved
0
0

Taxact and Lacerte Software Consumer Ratings

Rank
37 out of 216 in Taxes category
184 out of 1034 in Software category
Website
26 in category
211 in category
Customer service
32 in category
93 in category
Billing Practices
22 in category
84 in category
Product or Service Quality
19 in category
164 in category

Taxact and Lacerte Software Rating Details

Website
1.6 (76 reviews)
1.4 (5 reviews)
Reviewer's quote

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

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Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak with my specific rep who didnt make contact by the deadline. Now they require me to pay $2000 more. Im furious. The company doesnt value customers

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Customer service
1.1 (74 reviews)
1.8 (5 reviews)
Reviewer's quote

Terrible they have no customer service say they can’t take your call..

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...You cannot count on this software or this company! Absolutely the worst customer service for an inferior product! April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in the same situation...

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Billing Practices
1.4 (65 reviews)
2 (5 reviews)
Reviewer's quote

No coupon applied to my package

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I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems purchased them.There are more and more program defects, [no longer computes Florida depreciation property, new programming on Qualified Business Income Deduction has limitations and...

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Product or Service Quality
1.5 (62 reviews)
1.3 (6 reviews)
Reviewer's quote

...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

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every service rep has been unable to do it correctly. I am now waiting for over 30 minutes to get thru to try it again, I feel as I am in business to do my clients work not to deal with horrible sales reps from lacerte. I have never dealt with such poor service I need someone that knows what their...

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Taxact and Lacerte Software Pros and Cons

Pros
  • Fact that you could do the taxes online
  • Ease of use aside from the deceitful pricing
  • Being able to file tax return online
  • Ease of use
Cons
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising
  • Poor design of software and poor tecnical support

Taxact and Lacerte Software Most Positive Reviews

Top rated reviews
No votes
3.3

I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems pu...

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No votes
No votes

Taxact and Lacerte Software Most Critical Reviews

Lowest rated reviews
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

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1

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software...

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1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

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1.1

My company is a small CPA firm in NYC. We've been subscribing to Lacerte's tax software for the past 4 tax seasons....

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Taxact and Lacerte Software Latest Reviews

Recent published reviews
No votes

Wrong bank account info and I still havent got my tax money...u guys are a disgrace and I will make sure noone I kno...

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1.8

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak...

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1

I just got a canned response about checking my browser settings.
THE ONLY website I cannot access.
No phone number to call...

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1.5

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in...

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Taxact and Lacerte Software Products and Services

Most reviewed product and services
  • Taxact Tax Software (50 reviews)
  • Taxact Customer Care (11 reviews)
  • Taxact Website (6 reviews)
  • Lacerte Software Tax Software (7 reviews)
  • Lacerte Software Technical Support (2 reviews)