PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Lacerte Software and Taxact as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Lacerte Software
Taxact

Lacerte Software and Taxact Overview

Total reviews 12 140
Company responses 0 0
Issues resolved 0 0

Lacerte Software and Taxact Consumer Ratings

Rank
195 out of 1073 in Software category
38 out of 223 in Taxes category
Product or Service Quality
174 in category
No votes
Customer service
89 in category
No votes
Price Affordability
227 in category
No votes
Website
208 in category
No votes

Lacerte Software and Taxact Rating Details

Product or Service Quality
1.3 (6 reviews)
No votes
Reviewer's quote

The product has been excellent up to the point when Intuit Systems purchased them. There are more and more program defects, [no longer computes Florida depreciation property, new programming on Qualified Business Income Deduction has limitations and limitations on e-Filing functionality]. The...

Read full review

...The required service pack update killed some of my software. Then required update of unused Win browser ALL took more time than previous yrs taxes times 4. Attempts to CALL tech support met with machine saying they had to many calls 1hr after they opened and to call back tomorrow...

Read full review
Customer service
1.8 (5 reviews)
No votes
Reviewer's quote

...You cannot count on this software or this company! Absolutely the worst customer service for an inferior product! April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in the same situation...

Read full review

Terrible they have no customer service say they can’t take your call..

Read full review
Price Affordability
1 (5 reviews)
No votes
Reviewer's quote

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak with my specific rep who didnt make contact by the deadline. Now they require me to pay $2000 more. Im furious. The company doesnt value customers

Read full review

...A combination of poor service and price gouging changed my view in 2017. The chat line does not work. Email seems to have been suspended...

Read full review
Website
1.4 (5 reviews)
No votes
Reviewer's quote

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software updated and my clients information brought forward from 2016. every service rep has been unable to do it correctly. I am now waiting for over 30 minutes to get thru to try it again,...

Read full review

...THE ONLY website I cannot access. No phone number to call. Will be forced to use another website to file taxes even though I've used this one for years..

Read full review

Lacerte Software and Taxact Pros and Cons

Pros
  • Ease of use
  • Fact that you could do the taxes online
  • Previous years guaranteed low pricing for regular customers
  • Ease of use aside from the deceitful pricing
Cons
  • Poor design of software and poor tecnical support
  • Customer service
  • If you need help you are out of luck
  • Deceptive advertising

Lacerte Software and Taxact Most Positive Reviews

Top rated reviews
3.3

I have been a Lacerte user for more than 25 years. The product has been excellent up to the point when Intuit Systems pu...

Read full review
3.8

I did not note payee on my tax payment check. Taxact got back to me with the info. I am happy wits OKith their response.

Read full review
No votes
No votes

Lacerte Software and Taxact Most Critical Reviews

Lowest rated reviews
1

I have been a lacerte pro series customer for 20 years. I have made 4 phone calls trying to get my 2017 tax software...

Read full review
1

I used TAXACT to file my 2013 taxes without any problems. Money was in my bank account pronto. This year has been...

Read full review
1.1

My company is a small CPA firm in NYC. We've been subscribing to Lacerte's tax software for the past 4 tax seasons....

Read full review
1

I've purchased TaxAct Professional Software for years. They've made changes and ruined the software. I'm unable to...

Read full review

Lacerte Software and Taxact Latest Reviews

Recent published reviews
1.8

Ive been a customer for twenty years and paid over $200,000. Called in timely for renewal but was required to speak...

Read full review
No votes

Need to know if the information is right

Read full review
1.5

April 3rd 2018 - Made us do an update during the day. After the update I can't login. Every computer in our office is in...

Read full review
1

They don't want to answer the phone for questions about my return, but, they take your money for services rendered and...

Read full review

Lacerte Software and Taxact Products and Services

Most reviewed product and services
  • Lacerte Software Tax Software (7 reviews)
  • Lacerte Software Technical Support (2 reviews)
  • Taxact Tax Software (50 reviews)
  • Taxact Tax Preparation (5 reviews)
  • Taxact Taxact Tax Software (3 reviews)