PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews 1925 987
Company responses 0 0
Issues resolved 13 8

LabCorp and Quest Diagnostics Consumer Ratings

Rank
325 out of 3842 in Hospitals, Clinics and Medical Centers category
330 out of 3842 in Hospitals, Clinics and Medical Centers category
Customer service
337 in category
347 in category
Product or Service Quality
304 in category
269 in category
Website
287 in category
407 in category
Reliability
267 in category
246 in category

LabCorp and Quest Diagnostics Rating Details

Customer service
1.4
(925 reviews)
1.4
(504 reviews)
Reviewer's quote

I only access your site because I wanted to get the customer service number! However, when I contacted them, they could not be more helpful..

Read full review

Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest...

Read full review
Product or Service Quality
1.7
(779 reviews)
1.8
(409 reviews)
Reviewer's quote

Ever since Labcorp moved into what must have been a broom closet of our local Walgreen's, service has been horrible. The one employee that there is room for is overworked, stressed and consequently rude. Today, I arrived 8 minutes before the posted lunch break time to drop off my pre-wrapped,...

Read full review

3)Add to this that it took 2 hours to secure an appointment online because their call service didn't work for me, there's no option for talking to a person, and their website was slow and not working properly. And their directions were insufficient for finding the location once I was inside the...

Read full review
Website
2.2
(711 reviews)
1.8
(399 reviews)
Reviewer's quote

...Now, I received an email indicating my results were in, but the website has no record of them. On this site it states "If you need help correcting information in your Labcorp Patient account, contact us," with the link being the "contact us" part. Click on there and get a "404 Not Found" message...

Read full review

...you get referred to the website. It's obvious that this company is all about the money and NOT the patient. Personally, I've decided to continue my vomiting and irregular weight loss than ever deal with this company again..

Read full review
Reliability
1.6
(691 reviews)
1.7
(393 reviews)
Reviewer's quote

The 1 person at this place refuse to take my insurance card . She said she physically couldnt accept it because it had a medical group listed , I explained to her my insurance is both an HMo and a PPo but didnt even understand the concept of a dual insurance . She had the audacity to ask me to call...

Read full review

I am bringing to your attention a very poorly handled appointment at a Quest facility at 33 Old Kings Road in Palm Coast Florida. On March 7, 2024, after arriving on time for a 7:40 AM appointment, I signed in to the kiosk. Noting that unfortunately no one in the waiting area was wearing masks, I...

Read full review

LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Location
  • Ease of scheduling appt on line
  • Close to home
  • No one to help you over phone
  • Close to my house
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Do not seem to care about customers
  • Lab service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

I got email that my results are ready to be viewed on my portal, but when I logged into my portal results were not there...

Read full review
5

Have not been able to talk to anyone about whether they received a referral from Dr ! There are no phone options for...

Read full review
5

I was just into the lab and I was very nervous. Pedro not only calmed my worries he was kind and gentle . I left with a...

Read full review
5

TAZ handled 3 problems difficult problems with kindness patience and grace this morning. Just had to let you all know th...

Read full review

LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

Hello,
I don't know where else to complain about these illegitimate practices.
They are trying to get 3000 dollars for me...

Read full review
1

My daughter had an appointment with quest diagnostics at the Castro valley office today. We got their two hrs earlier...

Read full review
1

Two times is two years I specifically asked
if my tests are covered by ins. Both times
labcorp phone rep in NC headquarter...

Read full review
1

Opened a letter today stating it was a 3rd. notice and is seriously late from Quest Diagnostics, it is a bill for the...

Read full review

LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews
1.6

Ever since Labcorp moved into what must have been a broom closet of our local Walgreen's, service has been horrible. The...

Read full review
2

As we journey through our IVF process, Progyny insurance has been instrumental in coordinating our treatments and...

Read full review
1

The 1 person at this place refuse to take my insurance card . She said she physically couldnt accept it because it had...

Read full review
2.5

I am bringing to your attention a very poorly handled appointment at a Quest facility at 33 Old Kings Road in Palm Coast...

Read full review