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LabCorp
Quest Diagnostics

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

LabCorp

LabCorp

1.6
  • 4 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1339 TOTAL REVIEWS
Rank
304 out of 2924
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    7
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    01:52
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
382 reviews
1.9
142 reviews
1.9
89 reviews
Quest Diagnostics

Quest Diagnostics

1.7
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 308 TOTAL REVIEWS
Rank
279 out of 2924
in Hospitals, Clinics and Medical Centers category
Rating Details
Customer service
Staff
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    573
  • SUCCESSFUL
    20%
  • AVG CALL DURATION
    03:36
  • ISSUES RESOLVED
    15%
Top Products and Services
1.4
74 reviews
2.5
28 reviews
1.2
10 reviews

How would you compare LabCorp vs Quest Diagnostics?

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PurpleSilverDollar
#1764896
Customer service
Quest customer service is extremely poor. My issue is with their financial service department and the lack of assistance to veterans with Tricare benefits.


Product or Service Quality
Both labs perform blood draws well.


I have something else to compare
I prefer the LabCorp waiting room in my area. It is spacious, current magazines, TV etc.
Anonymous
#1676315

Quest is also a for profit lab and grossly over charge for services. Not a good option. Medicare for all would fix both of these problems.

Anonymous
#1549417

Do not like quest diagnostics in stuart fl very unfriendly very un professional would not answer my questions know for sure I will have billing problems. Will not return to that location

Anonymous
#1363648

they have tons of customers(even standing) waiting to been seen for two hours or more. there are usual only 2 people working to witdraw blood but they have 2 empty stations where they can hire more. our insurance is paying while we stand and the workers behind the desk get to sit!!!!

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