LabCorp vs Quest Diagnostics
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
LabCorp and Quest Diagnostics Overview
LabCorp was first mentioned on PissedConsumer on Nov 30, 2007 and since then this brand received 1356 reviews. It is 998 reviews more than Quest Diagnostics received since Aug 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with LabCorp customer support team and Quest Diagnostics customer service.
LabCorp and Quest Diagnostics Consumer Ratings
According to consumer ratings and reviews, Quest Diagnostics ranks 26 points higher in the Hospitals, Clinics and Medical Centers category than LabCorp. People gave LabCorp 1.2 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 500 points higher than the worst rated brand in this category. At the same time, Quest Diagnostics was rated 1.4 stars for Customer service criterion in this category and it is 535 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quest Diagnostics has a higher rating than LabCorp. Regarding Product or Service Quality criterion, consumers gave LabCorp 1.6 stars and it is 73% greater than other in category. Quest Diagnostics however was rated 1.7 stars and it is 76% greater than other in category.
LabCorp and Quest Diagnostics Rating Details
LabCorp and Quest Diagnostics Pros and Cons
- Painless blood draw
- Ease of scheduling appt on line
- Receptionist
- Lab draw tech was skilled
- Close to my house
- Locations
- Customer service
- Worst service
- Front desk staff
- Customer service
- Disrespected by employee
- Lab service
LabCorp and Quest Diagnostics Most Positive Reviews
LabCorp and Quest Diagnostics Most Critical Reviews
LabCorp and Quest Diagnostics Latest Reviews
LabCorp and Quest Diagnostics Products and Services
- Labcorp Customer Care (384 reviews)
- Labcorp Blood Test Procedure (142 reviews)
- Labcorp Receptionist (90 reviews)
- Quest Diagnostics Customer Care (80 reviews)
- Quest Diagnostics Blood Test Procedure (32 reviews)
- Quest Diagnostics Procedure (9 reviews)
they have tons of customers(even standing) waiting to been seen for two hours or more. there are usual only 2 people working to witdraw blood but they have 2 empty stations where they can hire more. our insurance is paying while we stand and the workers behind the desk get to sit!!!!
How would you compare LabCorp vs Quest Diagnostics?
I trust neither.
Product or Service Quality
I give more care to a t shirt, than either company gives to me.
I have something else to compare
I often wonder how the blood is really treated. The people up front are so callous. Are the results accurate???
Quest customer service is extremely poor. My issue is with their financial service department and the lack of assistance to veterans with Tricare benefits.
Product or Service Quality
Both labs perform blood draws well.
I have something else to compare
I prefer the LabCorp waiting room in my area. It is spacious, current magazines, TV etc.
Quest is also a for profit lab and grossly over charge for services. Not a good option. Medicare for all would fix both of these problems.