PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews 1933 991
Company responses 0 0
Issues resolved 13 8

LabCorp and Quest Diagnostics Consumer Ratings

Rank
329 out of 3882 in Hospitals, Clinics and Medical Centers category
334 out of 3882 in Hospitals, Clinics and Medical Centers category
Customer service
340 in category
353 in category
Product or Service Quality
304 in category
269 in category
Website
288 in category
413 in category
Reliability
272 in category
248 in category

LabCorp and Quest Diagnostics Rating Details

Customer service
1.4
(927 reviews)
1.4
(506 reviews)
Reviewer's quote

I only access your site because I wanted to get the customer service number! However, when I contacted them, they could not be more helpful..

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...I was never contacted and from customer service I do not get any response. This is my last attempt to contact you and get the $181 back. Otherwise I will file a law suit against Quest for fraud and theft..

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Product or Service Quality
1.7
(782 reviews)
1.8
(411 reviews)
Reviewer's quote

Ever since Labcorp moved into what must have been a broom closet of our local Walgreen's, service has been horrible. The one employee that there is room for is overworked, stressed and consequently rude. Today, I arrived 8 minutes before the posted lunch break time to drop off my pre-wrapped,...

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Moreover, I personally reached out to Quest Diagnostics, recalling previous successful interactions, only to encounter exceedingly rude customer service that abruptly hung up on me before the billing issue could be resolved. Consequently, we have chosen to discontinue our association with Quest...

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Website
2.2
(714 reviews)
1.8
(401 reviews)
Reviewer's quote

...Now, I received an email indicating my results were in, but the website has no record of them. On this site it states "If you need help correcting information in your Labcorp Patient account, contact us," with the link being the "contact us" part. Click on there and get a "404 Not Found" message...

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... this that it took 2 hours to secure an appointment online because their call service didn't work for me, there's no option for talking to a person, and their website was slow and not working properly. And their directions were insufficient for finding the location once I was inside the building....

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Reliability
1.6
(694 reviews)
1.7
(395 reviews)
Reviewer's quote

I have been a patient at Labcorp for the last two years. I go every three months to draw blood.Ms. Sharon at the Labcorp on Summerhill Road , Texarkana, TX is am amazing person. she is very kind, friendly, compassionate and caring.She is very good at blood draw , you can hardly feel the ***I am...

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DO NOT USE QUEST. THEY THREATEN TO NOT PROVIDE BLOOD WORK AND CLAIM YOU OWE MONEY. THEY DO NOT PROVE YOU OWE THE MONEY AND PROVIDE NO PAPERWORK FOR THE PROOF. THEIR CORPORATE OFFICES DO NOT PROVIDE ANY EVIDENCE AND DISMISS YOU. THEY EVEN ADMITTED THEY SUPPOSEDLY BILLED AN INCORRECT ADDRESS ! DO NOT...

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LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Location
  • Ease of scheduling appt on line
  • Close to home
  • No one to help you over phone
  • Close to my house
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Do not seem to care about customers
  • Lab service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

I have been a patient at Labcorp for the last two years. I go every three months to draw blood.
Ms. Sharon at the Labcorp...

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5

TAZ handled 3 problems difficult problems with kindness patience and grace this morning. Just had to let you all know th...

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5

I was just into the lab and I was very nervous. Pedro not only calmed my worries he was kind and gentle . I left with a...

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5

The computer guy didn't understand my confer action number. I want to cacancel my appointment for 10/16/19 @ 10:00 am...

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LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

I am disgusted with this megacorporation at many levels aside from the fact they have strong armed decent labs out of bu...

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1

DO NOT USE QUEST. THEY THREATEN TO NOT PROVIDE BLOOD WORK AND CLAIM YOU OWE MONEY. THEY DO NOT PROVE YOU OWE THE MONEY...

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1

Several of my doctors use labcorp to analyze samples. The only time I have a billing problem is with labcorp. They...

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1

My daughter had an appointment with quest diagnostics at the Castro valley office today. We got their two hrs earlier...

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LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews
No votes

Since we're done with our blood test on March12th, my wife and I can not find the result online or through email.

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No votes

I received two emails about test results. I have not been there since 2023. Called on the phone and AI said go to...

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No votes

Lady there was very rude to me I was there at 7 check in at 703 and it gave. Me time for 845 and I didn't make apt I...

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3.2

I ordered the Genetic Insights test in Oct-Nov 2023. I received the test kit, send it back 11/8/2023. After several...

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