PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews 1615 767
Company responses 0 0
Issues resolved 5 2

LabCorp and Quest Diagnostics Consumer Ratings

Rank
336 out of 2183 in Hospitals, Clinics and Medical Centers category
303 out of 2183 in Hospitals, Clinics and Medical Centers category
Customer service
No votes
280 in category
Product or Service Quality
No votes
213 in category
Website
No votes
365 in category
Reliability
No votes
202 in category

LabCorp and Quest Diagnostics Rating Details

Customer service
No votes
1.3 (380 reviews)
Reviewer's quote

...Teaching your customer service care reps, Who are speaking and representing LabCorp. How to speak to your patients...

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...basically shutting the door on my face,) -no we don't have one, and you can't come in!! No, I'm sorry, or we apologize!! Nothing at all! Lack of manners and customer service!! Although I have been a long time customer of Quest, I will NEVER return to this diagnostic...

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Product or Service Quality
No votes
1.7 (306 reviews)
Reviewer's quote

...Additionally, there are two more tests are missing from my prescription ( measles and mumps)Customer Service dont know why. Didn't give me any explanation..

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Just overall poor: 1) coverage, blackouts that freeze uploads, 2) Customer service is horrendous. Try calling to get someone to come out, ok take off work for the entire day, sorry we cant give you a time..

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Website
No votes
1.8 (297 reviews)
Reviewer's quote

...-understaffed Website-not up to date, went for appt only to find out it was closed do to move Lab work-done 1/14 not resulted in over 2 weeks! And I had to contact labcorp twice to get results emailed to me and they still havent posted to labcorp website!..

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Unable to create/sign in to an account for the company website contacted and have yet to see a response. This is frustrating because my lab does not expeditiously transfer results in a timely fashion to my drs. Office...

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Reliability
No votes
1.7 (292 reviews)
Reviewer's quote

As a nurse, I often require pre-employment urine drug screening before I can begin with a new company. I've spent the majority of my life in the North East with all of my issues surrounding lab availability, appointments and results began when I moved to Florida. Besides having to drive 1 1/2 hours...

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Quest diagnostics is one of the few medical facilities that sends a patient a bill, before charging it to their insurance company, even though they have the insurance informationy. They have done this many times. In a previous bill, they failed to charge the insurance company on time, and over many...

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LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Ease of scheduling appt on line
  • Location
  • Close to my house
  • No one to help you over phone
  • Lab draw tech was skilled
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Do not seem to care about customers
  • Lab service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

The Stow, Ohio facility has posted hours of 7:30 to 4:30, but faile to open until nearly 8:00am. Their closed sign...

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5

Those billing people need their heads checked. I paid my Quest Diagnostic bill; they credited back to my bank and sent...

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5

Almost 2 years ago Lucy the lab tech, after 1 1/2 years had gained my trust and sympathy.She claimed she was going to be...

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5

I was so happy with this visit to the Lucerne location in Orlando, Fl! The 2 ladies were friendly, fast and efficient!...

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LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD., LANGHORNE, PA for your baby's blood work. They were NOT able to...

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1

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the...

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1

I took my one year old son to the Labcorp in Pasasdena, Texas off Fairmont and to start the minute I walked in it was...

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1

Opened a letter today stating it was a 3rd. notice and is seriously late from Quest Diagnostics, it is a bill for the...

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LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews
No votes

Why am I being billed $481.03 on March 17, 2022? I don't know what else to write to cover 100 symbols

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No votes
1.6

Girl at desk. Said LabCorp doesnt do this test. This after I waited 30 minutes. So I said Ill ho somewhere else for all...

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No votes