PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews
1348
336
Company responses
0
0
Issues resolved
4
1

LabCorp was first mentioned on PissedConsumer on Nov 30, 2007 and since then this brand received 1348 reviews. It is 1012 reviews more than Quest Diagnostics received since Aug 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with LabCorp customer support team and Quest Diagnostics customer service.

LabCorp and Quest Diagnostics Consumer Ratings

Rank
304 out of 2944 in Hospitals, Clinics and Medical Centers category
279 out of 2944 in Hospitals, Clinics and Medical Centers category
Customer service
269 in category
234 in category
Staff
314 in category
283 in category
Product or Service Quality
208 in category
184 in category

According to consumer ratings and reviews, Quest Diagnostics ranks 25 points higher in the Hospitals, Clinics and Medical Centers category than LabCorp. People gave LabCorp 1.2 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 498 points higher than the worst rated brand in this category. At the same time, Quest Diagnostics was rated 1.4 stars for Customer service criterion in this category and it is 533 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quest Diagnostics has a higher rating than LabCorp. Regarding Product or Service Quality criterion, consumers gave LabCorp 1.6 stars and it is 73% greater than other in category. Quest Diagnostics however was rated 1.7 stars and it is 76% greater than other in category.

LabCorp and Quest Diagnostics Rating Details

Customer service
1.2 (626 reviews)
1.4 (153 reviews)
Reviewer's quote

I had 4 blood tests done on June 8, 2019 ...when I asked about my results -I got the run a round - "technical difficulties, our machine is down, we are waiting on kits to come in" for 2 months? not until I told them I was going to write their CEO with all the back up with their responses -...

ann w

...Such bad customer service!’..

PissedConsumer1697346
Staff
1.4 (594 reviews)
1.6 (140 reviews)
Reviewer's quote

I have NO Problems with office staff. They're not the friendliest, but I get the feeling that they're seriously underpaid. Now my Complaint: Complain to your State Attorney General Consumer Protection office...

Liesa

...The staff was very pleasant (5 stars), it would be nice if Quest the company would think of the client a little more..

mark g
Product or Service Quality
1.6 (535 reviews)
1.7 (127 reviews)
Reviewer's quote

On July 3,2019 I was suppose to have blood work done, ordered by Dr. Elechi. I don't carry ID so I needed manual assistance from Rude Receptionist (actually had to do something). She never helped me. I sat there for 30 minutes and finally left. I had to have an X-ray done. So I never got my blood...

Nesta D

...I’m becoming very frustrated with the poor quality of your company..

Lilliam

LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Ease of scheduling appt on line
  • Receptionist
  • Lab draw tech was skilled
  • Locations
  • I always liked the people
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Disrespected by employee
  • Horrible customer service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

The Stow, Ohio facility has posted hours of 7:30 to 4:30, but faile to open until nearly 8:00am. Their closed sign...

5

I was so happy with this visit to the Lucerne location in Orlando, Fl! The 2 ladies were friendly, fast and efficient!...

LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD., LANGHORNE, PA for your baby's blood work. They were NOT able to...

1

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the...

LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews

Scheduled appt. arrived 25 minutes before time. Sat there til 15 minutes after my appt. this had happened before at the...

Read all 1348 reviews
1

When I did go in for doctor's referral tests, the lab lady told me that my medicare/secondary insurance would pick up...

Read all 336 reviews

LabCorp and Quest Diagnostics Products and Services

Most reviewed product and services
  • Labcorp Customer Care (381 reviews)
  • Labcorp Blood Test Procedure (142 reviews)
  • Labcorp Receptionist (90 reviews)
  • Quest Diagnostics Customer Care (78 reviews)
  • Quest Diagnostics Blood Test Procedure (31 reviews)
  • Quest Diagnostics Procedure (8 reviews)