PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews
1356
358
Company responses
0
0
Issues resolved
4
1

LabCorp was first mentioned on PissedConsumer on Nov 30, 2007 and since then this brand received 1356 reviews. It is 998 reviews more than Quest Diagnostics received since Aug 2, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with LabCorp customer support team and Quest Diagnostics customer service.

LabCorp and Quest Diagnostics Consumer Ratings

Rank
308 out of 2622 in Hospitals, Clinics and Medical Centers category
282 out of 2622 in Hospitals, Clinics and Medical Centers category
Customer service
270 in category
235 in category
Staff
320 in category
286 in category
Product or Service Quality
208 in category
188 in category

According to consumer ratings and reviews, Quest Diagnostics ranks 26 points higher in the Hospitals, Clinics and Medical Centers category than LabCorp. People gave LabCorp 1.2 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 500 points higher than the worst rated brand in this category. At the same time, Quest Diagnostics was rated 1.4 stars for Customer service criterion in this category and it is 535 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Quest Diagnostics has a higher rating than LabCorp. Regarding Product or Service Quality criterion, consumers gave LabCorp 1.6 stars and it is 73% greater than other in category. Quest Diagnostics however was rated 1.7 stars and it is 76% greater than other in category.

LabCorp and Quest Diagnostics Rating Details

Customer service
1.2 (631 reviews)
1.4 (163 reviews)
Reviewer's quote

...Customer service is terrible..

PissedConsumer1730207

...Such bad customer service!’..

PissedConsumer1697346
Staff
1.4 (599 reviews)
1.6 (148 reviews)
Reviewer's quote

unprofessional staff very rude and they billed for very expensive tests which my office did not request. The physicians are upset, the patient is billed and mad it is all just terrible working with LabCorp. aka LABCRAP..

PissedConsumer1747579

...The staff was very pleasant (5 stars), it would be nice if Quest the company would think of the client a little more..

mark g
Product or Service Quality
1.6 (539 reviews)
1.7 (133 reviews)
Reviewer's quote

...I called their customer service and got NO HELP. I called several times after that and asked to speak to a supervisor. I was always put on a very long hold, and no one called me back...

Liesa

...I’m becoming very frustrated with the poor quality of your company..

Lilliam

LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Ease of scheduling appt on line
  • Receptionist
  • Lab draw tech was skilled
  • Close to my house
  • Locations
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Disrespected by employee
  • Lab service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

The Stow, Ohio facility has posted hours of 7:30 to 4:30, but faile to open until nearly 8:00am. Their closed sign...

5

I was so happy with this visit to the Lucerne location in Orlando, Fl! The 2 ladies were friendly, fast and efficient!...

LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD., LANGHORNE, PA for your baby's blood work. They were NOT able to...

1

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the...

LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews
1

The lab tech at your Pittsburg CA location (Gladstone drive) is absolutely horrible. She verbally attacks me every time...

Read all 1356 reviews
5

Nothing Quest didnt do anything wrong. Since Quest was closed, I needed advise as to how to store my sample until...

Read all 358 reviews

LabCorp and Quest Diagnostics Products and Services

Most reviewed product and services
  • Labcorp Customer Care (384 reviews)
  • Labcorp Blood Test Procedure (142 reviews)
  • Labcorp Receptionist (90 reviews)
  • Quest Diagnostics Customer Care (80 reviews)
  • Quest Diagnostics Blood Test Procedure (32 reviews)
  • Quest Diagnostics Procedure (9 reviews)