PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about LabCorp and Quest Diagnostics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

LabCorp
Quest Diagnostics

LabCorp and Quest Diagnostics Overview

Total reviews
1414
450
Company responses
0
0
Issues resolved
4
1

LabCorp and Quest Diagnostics Consumer Ratings

Rank
302 out of 1956 in Hospitals, Clinics and Medical Centers category
308 out of 1956 in Hospitals, Clinics and Medical Centers category
Customer service
262 in category
243 in category
Product or Service Quality
212 in category
208 in category
Website
233 in category
317 in category
Reliability
209 in category
176 in category

LabCorp and Quest Diagnostics Rating Details

Customer service
1.3 (658 reviews)
1.3 (202 reviews)
Reviewer's quote

I've spent countless hours on hold with customer service to find my results. This is when I was told by someone that LabCorp does this on purpose (whoever this was is lying) so our information cannot be stolen. Our CORRECT information is linked, so we can view results online, they don't purposely...

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...Attempted to phone - impossible to reach "customer service. "..

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Product or Service Quality
1.6 (564 reviews)
1.6 (165 reviews)
Reviewer's quote

...Shouldnt something be done? People held accountable? My daughter was basically refused service. Unacceptable!!!..

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Service received at your 4625 Boat Club Rd. Lake Worth, Texas location. Lazy workers refused to listen the one person that followed directions spoke on how I V drug users gave information that was followed possible racial issues...

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Website
2.2 (506 reviews)
1.9 (164 reviews)
Reviewer's quote

...Website is having technical issues over and over. PLEASE fix the site! This is 2018 with zero improvements since the site started. Now the office wants you to sign in all on an iPad with me the customer doing ALL the work! No one to help with it either...

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I was told that Quest Diagnostics when I had my test done for antibodies for the coronavirus that all I had to do was get to your website sign in simply and I would receive my results. I went to your website and would not allow me to sign in and says I can only get it for my provider when I called...

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Reliability
1.4 (457 reviews)
1.6 (152 reviews)
Reviewer's quote

wanted results of covid19 test from app. Did not get any results. Process really sucks. Been 6 working days now Don't use labcorp

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this company is by far the worst company i had 2 tests done for covid for procedures i had to have done and neither results were back in time and took wayyyy too long i sat on hold twice for over an hour and then i was disconnected i would encourage anyone that can use another lab for testing to do...

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LabCorp and Quest Diagnostics Pros and Cons

Pros
  • Painless blood draw
  • Ease of scheduling appt on line
  • Receptionist
  • Lab draw tech was skilled
  • Close to my house
  • Convenient location
Cons
  • Customer service
  • Worst service
  • Front desk staff
  • Customer service
  • Difficult to communicate with
  • Horrible customer service

LabCorp and Quest Diagnostics Most Positive Reviews

Top rated reviews
5

The Stow, Ohio facility has posted hours of 7:30 to 4:30, but faile to open until nearly 8:00am. Their closed sign...

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5

Those billing people need their heads checked. I paid my Quest Diagnostic bill; they credited back to my bank and sent...

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5

Almost 2 years ago Lucy the lab tech, after 1 1/2 years had gained my trust and sympathy.She claimed she was going to be...

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5

I was so happy with this visit to the Lucerne location in Orlando, Fl! The 2 ladies were friendly, fast and efficient!...

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LabCorp and Quest Diagnostics Most Critical Reviews

Lowest rated reviews
1

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD., LANGHORNE, PA for your baby's blood work. They were NOT able to...

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1

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the...

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1

I took my one year old son to the Labcorp in Pasasdena, Texas off Fairmont and to start the minute I walked in it was...

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1

Opened a letter today stating it was a 3rd. notice and is seriously late from Quest Diagnostics, it is a bill for the...

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LabCorp and Quest Diagnostics Latest Reviews

Recent published reviews
1

I made an appointment last week and when I went to the office they were closed. Now I have to be late to work next week...

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No votes

Received Covid tests June 25 no results after 8 days was supposed to receive within 5 days

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No votes

waiting for 5 days for my cov-19 test

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1

Three days of calling with no one ever answering the phone will find a new lab to deal with quest is crap

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LabCorp and Quest Diagnostics Products and Services

Most reviewed product and services
  • Labcorp Customer Care (387 reviews)
  • Labcorp Blood Test Procedure (144 reviews)
  • Labcorp Receptionist (90 reviews)
  • Quest Diagnostics Customer Care (91 reviews)
  • Quest Diagnostics Blood Test Procedure (33 reviews)
  • Quest Diagnostics Receptionist (11 reviews)