Med Express vs LabCorp: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Med Express and LabCorp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Med Express

1.6

LabCorp

1.6

Med Express

LabCorp

Med Express and LabCorp Overview

Total reviews

196

1348

Company responses

Issues resolved

LabCorp was first mentioned on PissedConsumer on Nov 30, 2007 and since then this brand received 1348 reviews. It is 1152 reviews more than Med Express received since Mar 26, 2012.

Med Express and LabCorp Consumer Ratings

Rank

310 out of 2942 in Hospitals, Clinics and Medical Centers category

303 out of 2942 in Hospitals, Clinics and Medical Centers category

Staff

273 in category

313 in category

Customer service

235 in category

268 in category

Product or Service Quality

209 in category

207 in category

According to consumer ratings and reviews, LabCorp ranks 7 points higher in the Hospitals, Clinics and Medical Centers category than Med Express. People gave Med Express 1.6 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 466 points higher than the worst rated brand in this category. At the same time, LabCorp was rated 1.4 stars for Staff criterion in this category and it is 426 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Med Express has a higher rating than LabCorp. Regarding Product or Service Quality criterion, consumers gave Med Express 1.6 stars and it is 72% greater than other in category. LabCorp however was rated 1.6 stars and it is 72% greater than other in category.

Med Express and LabCorp Rating Details

Staff

1.6 (100 reviews)

1.4 (594 reviews)

Reviewer's quote

...Those two staff members should be ashamed of themselves for how they treated my handicapped son and I..

Samantha D

I have NO Problems with office staff. They're not the friendliest, but I get the feeling that they're seriously underpaid. Now my Complaint: Complain to your State Attorney General Consumer Protection office...

Liesa

Customer service

1.4 (94 reviews)

1.2 (626 reviews)

Reviewer's quote

I went to the greensburg location for what I thought was a bad virus. I hadn’t kept anything down since Thursday evening and worried I was dehydratedWent to register and said what my concern was.Was turned away and said they wouldn’t see me.. I asked why- they took my insurance and I had a credit...

PissedConsumer1277003

I had 4 blood tests done on June 8, 2019 ...when I asked about my results -I got the run a round - "technical difficulties, our machine is down, we are waiting on kits to come in" for 2 months? not until I told them I was going to write their CEO with all the back up with their responses -...

ann w

Product or Service Quality

1.6 (89 reviews)

1.6 (535 reviews)

Reviewer's quote

I went into medexpress for a possible UTI and they told me I tested positive, so they put me on the medication I needed. A couple days later I receive a call back to tell me the medicine they put me on wasn’t effective in treating my infection and they put me on something stronger. After that...

PissedConsumer1312662

On July 3,2019 I was suppose to have blood work done, ordered by Dr. Elechi. I don't carry ID so I needed manual assistance from Rude Receptionist (actually had to do something). She never helped me. I sat there for 30 minutes and finally left. I had to have an X-ray done. So I never got my blood...

Nesta D

Med Express and LabCorp Pros and Cons

Pros

Location to our home
Convenience of the location
Hours

Painless blood draw
Ease of scheduling appt on line
Receptionist

Cons

Bad service
Staff
Refused to provide treatment

Customer service
Worst service
Front desk staff

Med Express and LabCorp Most Positive Reviews

Top rated reviews

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...

The Stow, Ohio facility has posted hours of 7:30 to 4:30, but faile to open until nearly 8:00am. Their closed sign...

Med Express and LabCorp Most Critical Reviews

Lowest rated reviews

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...

Do NOT go to the Labcorp lab at 240 MIDDLETOWN BLVD., LANGHORNE, PA for your baby's blood work. They were NOT able to...

Med Express and LabCorp Latest Reviews

Recent published reviews

1.1

Was denied an antibiotic...I am 65 yr old female ...fragile health...heart issues...cancer survivor..told nurse...

Read all 196 reviews

Scheduled appt. arrived 25 minutes before time. Sat there til 15 minutes after my appt. this had happened before at the...

Read all 1348 reviews

Med Express and LabCorp Products and Services

Most reviewed product and services

Med Express Doctor (39 reviews)
Med Express Medical Care (34 reviews)
Med Express Customer Care (23 reviews)

Labcorp Customer Care (381 reviews)
Labcorp Blood Test Procedure (142 reviews)
Labcorp Receptionist (90 reviews)

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