PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
La Fitness

Planet Fitness and La Fitness Overview

Total reviews
3597
1558
Company responses
0
0
Issues resolved
13
5

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3597 reviews. It is 2039 reviews more than La Fitness received since Mar 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Planet Fitness customer support team and La Fitness customer service.

Planet Fitness and La Fitness Consumer Ratings

Rank
22 out of 600 in Fitness Centers category
43 out of 600 in Fitness Centers category
Customer service
25 in category
46 in category
Staff
35 in category
54 in category
Location
28 in category
23 in category

According to consumer ratings and reviews, Planet Fitness ranks 21 points higher in the Fitness Centers category than La Fitness. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 107 points higher than the worst rated brand in this category. At the same time, La Fitness was rated 1.4 stars for Customer service criterion in this category and it is 86 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than La Fitness. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 79% greater than other in category. La Fitness however was rated 3.2 stars and it is 83% greater than other in category.

Planet Fitness and La Fitness Rating Details

Customer service
1.7 (1476 reviews)
1.4 (317 reviews)
Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126
Staff
1.9 (1441 reviews)
1.7 (296 reviews)
Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S
Location
3.1 (1347 reviews)
3.2 (254 reviews)
Reviewer's quote

Springhill, fl location refuses to cancel my membership and back billing me for services we don't even use, and won't give me there corporate information to contact there main office to complain about the way they are treating customers, please help just stop by there 30 minutes ago talk to Dante...

Amado

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S

Planet Fitness and La Fitness Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • Location
  • Location near my house
  • Equipment
Cons
  • Customer service
  • Billing practices
  • Way they treated clients
  • Customer service
  • Management not properly trained
  • Rude staff

Planet Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Planet Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Planet Fitness and La Fitness Latest Reviews

Recent published reviews

I am reaching out because I have the Walton fitness for life pass; top of line membership the ultra plan and it says...

Read all 3597 reviews
2.7

Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these...

Read all 1558 reviews

Planet Fitness and La Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1210 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (328 reviews)
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)