PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
La Fitness

Planet Fitness and La Fitness Overview

Total reviews 6113 2345
Company responses 0 0
Issues resolved 33 14

Planet Fitness and La Fitness Consumer Ratings

Rank
29 out of 332 in Fitness Centers category
56 out of 332 in Fitness Centers category
Customer service
44 in category
61 in category
Location
54 in category
32 in category
Product or Service Quality
31 in category
64 in category
Billing Practices
31 in category
36 in category

Planet Fitness and La Fitness Rating Details

Customer service
1.6
(2524 reviews)
1.4
(646 reviews)
Reviewer's quote

...The customer Service is beyond unprofessional, The general manager that was on duty is very unscrupulous..

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...Ive spoken with the GM in the past about it as well as general customer service. They just took our $59. 00 on the 20th...

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Location
2.9
(2231 reviews)
3
(547 reviews)
Reviewer's quote

...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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Speack whit the manager location in Woodland Hills ignored me stil used the cellphone! No by lenguajes services..

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Product or Service Quality
2.2
(2228 reviews)
1.9
(565 reviews)
Reviewer's quote

...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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...me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided. First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or...

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Billing Practices
1.9
(2203 reviews)
1.8
(485 reviews)
Reviewer's quote

... number, she said I would have to get it off the website and hung up - do not do business with this company- they are rude, unprofessional and have fraudulent billing practices. I will be reporting them to the BBB and filing a report, along with contacting my attorney. poor....

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I requested them to cancel or temporarily stop the PT service but they told me that they cannot and stop billing and told me I would be billed until the end of the 12 months. So in short i paid for 4 months of non-usage and surprisingly i was charged after the 12 months in March 2023 for 4 sessions...

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Planet Fitness and La Fitness Pros and Cons

Pros
  • Location
  • Price
  • Cheap
  • Location
  • Location near my house
  • Equipment
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Customer service
  • Management not properly trained
  • Unprofessional

Planet Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

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5

Im not really pissed off but I do have a question about the personal training flyer I received at the LA Fitness I belon...

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5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

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5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

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Planet Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

Signed son up for 2 month summer membership and called to cancel at end of 2 months. Was told the only way I could...

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1

I have been a member for more than 7 years!! When they opened it near my neighborhood, I signed up. I like it a lot. I...

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1

The TV hasnt worked for six months Im tired of watching the turtle in the divers on some nature show Id rather see the...

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1

I have been with LA fitness for over 10 years and honestly it has always been a great experience. This location (20443...

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Planet Fitness and La Fitness Latest Reviews

Recent published reviews
1

No man, whether they wear lipstick or not, should be in the womens locker room! I dont care about your inclusion...

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No votes

lousy service & unprofessional staff. steam room not in service for 2 weeks now. not any of the employees have the...

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2.3

If you are a woman. Going into the planet fitness locker room. Youre liable to find a male in there, shaving his face...

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No votes

Im complaining about the Steam Room that hasnt been working since Sat., Mar. 2, 2024.
L.A. Fitness in Carson & Cherry, Lo...

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