Planet Fitness vs La Fitness: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Planet Fitness

2.4

La Fitness

2.0

Planet Fitness

La Fitness

Planet Fitness and La Fitness Overview

Total reviews

3597

1558

Company responses

Issues resolved

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3597 reviews. It is 2039 reviews more than La Fitness received since Mar 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Planet Fitness customer support team and La Fitness customer service.

Planet Fitness and La Fitness Consumer Ratings

Rank

22 out of 600 in Fitness Centers category

43 out of 600 in Fitness Centers category

Customer service

25 in category

46 in category

Staff

35 in category

54 in category

Location

28 in category

23 in category

According to consumer ratings and reviews, Planet Fitness ranks 21 points higher in the Fitness Centers category than La Fitness. People gave Planet Fitness 1.7 stars for Customer service criterion in Fitness Centers category and it is 107 points higher than the worst rated brand in this category. At the same time, La Fitness was rated 1.4 stars for Customer service criterion in this category and it is 86 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than La Fitness. Regarding Location criterion, consumers gave Planet Fitness 3.1 stars and it is 79% greater than other in category. La Fitness however was rated 3.2 stars and it is 83% greater than other in category.

Planet Fitness and La Fitness Rating Details

Customer service

1.7 (1476 reviews)

1.4 (317 reviews)

Reviewer's quote

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126

Staff

1.9 (1441 reviews)

1.7 (296 reviews)

Reviewer's quote

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

Location

3.1 (1347 reviews)

3.2 (254 reviews)

Reviewer's quote

Springhill, fl location refuses to cancel my membership and back billing me for services we don't even use, and won't give me there corporate information to contact there main office to complain about the way they are treating customers, please help just stop by there 30 minutes ago talk to Dante...

Amado

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S