PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Planet Fitness and La Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Planet Fitness
La Fitness

Planet Fitness and La Fitness Overview

Total reviews 4259 1650
Company responses 0 0
Issues resolved 16 6

Planet Fitness and La Fitness Consumer Ratings

Rank
26 out of 407 in Fitness Centers category
48 out of 407 in Fitness Centers category
Customer service
34 in category
51 in category
Location
38 in category
27 in category
Price Affordability
20 in category
60 in category
Product or Service Quality
23 in category
50 in category

Planet Fitness and La Fitness Rating Details

Customer service
1.6 (1711 reviews)
1.4 (354 reviews)
Reviewer's quote

Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

Read full review

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

Read full review
Location
3 (1549 reviews)
3.2 (281 reviews)
Reviewer's quote

I'm still being charged fees and they're now being charged from a PF location I have never even been to, in the city. When I called the charge handlers, ABC, they told me they can't help me even though they confirmed it's my credit card being used, and they told me I have to deal with the gym...

Read full review

La fitness at the 815 N alafeya Orlando location has not been following it's facial covering requirements by the cdc and company. It didn't feel safe worming out when too many members are without masks..

Read full review
Price Affordability
3.3 (1513 reviews)
2.1 (279 reviews)
Reviewer's quote

...derland gym to register, and I was surprised when I been charged extra 7 dollars besides the 39 dollars fee and when I asked the girl at the disk she said the price change from one day to another and I left I like I was in Wall Street, not gym and this unacceptable it's just a scam since nothing was mentioned online for the same day, the unique price I saw ...

Read full review

I been charged in Mach 2nd full price $30 for full month and on March 16th all gyms was closed because COVID-19 so instead get my money back for half of the month or extended those 2weeks on the date when gyms will be opened which is June 12th I suppose to get that 2 weeks for free but instead of...

Read full review
Product or Service Quality
2.4 (1503 reviews)
1.9 (297 reviews)
Reviewer's quote

There is absolutely nothing wrong with your business or your service. I have been fighting some unpleasant health problems and I have been there twice in two and a half years. The end of the health problems is not quite Insight yet I was going to discontinue cuz there's no reason to play for a...

Read full review

No answer for customer service and no information at the location on the door..

Read full review

Planet Fitness and La Fitness Pros and Cons

Pros
  • Location
  • Price
  • Equipment
  • Location
  • Location near my house
  • Equipment
Cons
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices
  • Customer service
  • Management not properly trained
  • Rude staff

Planet Fitness and La Fitness Most Positive Reviews

Top rated reviews
5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

Read full review
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

Read full review
5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

Read full review
5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

Read full review

Planet Fitness and La Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

Read full review
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

Read full review
1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

Read full review
1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

Read full review

Planet Fitness and La Fitness Latest Reviews

Recent published reviews
3.6

I want to remove a member off of my credit card

Read full review
No votes

My daughter and I signed up earlier this week for a 9:15 cycling class for today. When we got there we had to leave bc...

Read full review
1.8

Not owning up to problem . Know one can seem to help me .Or have answers.

Read full review
2

Same individual doing his laundry (2 bags) at the mens room sink and then drying them on the vacant counter on the...

Read full review

Planet Fitness and La Fitness Products and Services

Most reviewed product and services
  • Planet Fitness Membership (1412 reviews)
  • Planet Fitness Customer Care (637 reviews)
  • Planet Fitness Manager (357 reviews)
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)