PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Planet Fitness

La Fitness and Planet Fitness Overview

Total reviews 2345 6111
Company responses 0 0
Issues resolved 14 33

La Fitness and Planet Fitness Consumer Ratings

Rank
56 out of 332 in Fitness Centers category
29 out of 332 in Fitness Centers category
Customer service
60 in category
43 in category
Diversity of Products or Services
53 in category
35 in category
Product or Service Quality
63 in category
30 in category
Location
32 in category
53 in category

La Fitness and Planet Fitness Rating Details

Customer service
1.4
(646 reviews)
1.6
(2518 reviews)
Reviewer's quote

...Ive spoken with the GM in the past about it as well as general customer service. They just took our $59. 00 on the 20th...

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...I already called customer service and yet they still hung up on me. A refund would be nice. Thank you..

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Diversity of Products or Services
2.2
(565 reviews)
2.5
(2159 reviews)
Reviewer's quote

...me to report that the condition of the equipment and facilities has reached an unacceptable level, severely impacting our ability to enjoy and utilize the services provided. First and foremost, the functionality of the equipment is severely compromised, with the majority of machines either non-operational or...

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The Planet Fitness location in Stuart FL, has gone more than 90 plus days failing to correct and fix numerous amenity services. You have 22 TVs and only 6 work on complete opposite ends of the facility. The audio does not work...

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Product or Service Quality
1.9
(565 reviews)
2.2
(2222 reviews)
Reviewer's quote

...then I call corporate and I get a answering service...

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Had the worst experience as far as costumer service goes . Not only did he lie to me but the way he treated me was very nonchalant as if he didnt care. From my understanding it should be a recorded line so please listen to it,the worker and the manager contradict each other with the information...

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Location
3
(547 reviews)
2.9
(2225 reviews)
Reviewer's quote

Speack whit the manager location in Woodland Hills ignored me stil used the cellphone! No by lenguajes services..

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...Nick also needs recognition as well for realizing the value of the rings and securing them in a more safe location than the general lost and found cabinet. I appreciate both their honesty and integrity. Thank you so much Kenzi and Nick...

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La Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Location
  • Price
  • Cheap
Cons
  • Customer service
  • Management not properly trained
  • Unprofessional
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

La Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

Im not really pissed off but I do have a question about the personal training flyer I received at the LA Fitness I belon...

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5

3-12-24
Dear Planet Fitness
I was not sure where to leave feedback, so I thought I would give it here and hope that you fo...

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5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

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5

I personally believe that YOUR privacy is up to YOU, not everyone goes into the PRIVATE Changing Rooms available to...

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La Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I have been a member for more than 7 years!! When they opened it near my neighborhood, I signed up. I like it a lot. I...

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1

3 payments has came out my account just this week. And I want my money back NOW

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1

I have been with LA fitness for over 10 years and honestly it has always been a great experience. This location (20443...

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1

The club manager, by the name of Tabitha at the Clinton Twp, Michigan location was unbearably rude to me and my son....

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La Fitness and Planet Fitness Latest Reviews

Recent published reviews
No votes

lousy service & unprofessional staff. steam room not in service for 2 weeks now. not any of the employees have the...

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1

Cambiar de direcciรณn al inscribirme por primera ves me equivoquรฉ de direcciรณn lo malo que cancele y me van hacer el...

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No votes

Im complaining about the Steam Room that hasnt been working since Sat., Mar. 2, 2024.
L.A. Fitness in Carson & Cherry, Lo...

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No votes

I will be canceling my membership after 5 years. I would like a refund for all these years. Staff is rude and unfair.

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