PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Planet Fitness

La Fitness and Planet Fitness Overview

Total reviews
1552
3523
Company responses
0
0
Issues resolved
5
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3523 reviews. It is 1971 reviews more than La Fitness received since Mar 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with La Fitness customer support team and Planet Fitness customer service.

La Fitness and Planet Fitness Consumer Ratings

Rank
45 out of 666 in Fitness Centers category
23 out of 666 in Fitness Centers category
Customer service
47 in category
26 in category
Staff
53 in category
36 in category
Diversity of Products or Services
44 in category
24 in category

According to consumer ratings and reviews, Planet Fitness ranks 22 points higher in the Fitness Centers category than La Fitness. People gave La Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 83 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.7 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than La Fitness. Regarding Diversity of Products or Services criterion, consumers gave La Fitness 2.2 stars and it is 66% greater than other in category. Planet Fitness however was rated 2.6 stars and it is 82% greater than other in category.

La Fitness and Planet Fitness Rating Details

Customer service
1.4 (313 reviews)
1.7 (1454 reviews)
Reviewer's quote

Corporate is helpful but their hands are tied too and some do ask you to prove your claims! Wow! Not at all happy at the way my issue is being resolved by customer svc not having enough authority. Apparently LA Fitness doesn't care either it seems to find the best resolution for me! Thank you for...

D G

...about it, defiantly not a people person and I got charge again for the same month and on top of that a late fee, cheap gym nice equipment just super poor customer service just keep your standard very low for the customer service...

Kandis
Staff
1.6 (293 reviews)
1.9 (1419 reviews)
Reviewer's quote

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

My bill went past due and I talked to a staff member about giving me a few days to get my billing info set back up because I was compromised. Said she notated it and that would be fine I went in for my work out all was well. The next morning I woke up a nasty email from Nicole saying that I had no...

PissedConsumer1725648
Diversity of Products or Services
2.2 (272 reviews)
2.6 (1279 reviews)
Reviewer's quote

I’m been a member of LA gym & Signature LA for 2012 Someone needs from send Headquarters to inspect this Signature GYM 900 SOUTH MIAMI AVE STE 236, MIAMI, FL 33130 - (786) 718-1750 today I got there & the spray some much air freshener that we all had burning eyes the gym has a/c problem & it smell...

Horacio R

I have been a Black Card member for well over a year now. I enjoy the facility being open 24/7 as it fits my odd schedule. Two of my favorite amenities have been the tanning and the red light therapy. The red light therapy has been such a help in my pain management of my osteoarthritis and it WAS...

Kathleen B

La Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Customer service
  • Way they treated clients
  • Unprofessional employee attitudes

La Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

La Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

La Fitness and Planet Fitness Latest Reviews

Recent published reviews
5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

Read all 1552 reviews

I souls línea tl cansel it because im not living in the área and they madera a 40$ Charge and it was suppost to be 10 $...

Read all 3523 reviews

La Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (426 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Planet Fitness Membership (1186 reviews)
  • Planet Fitness Customer Care (516 reviews)
  • Planet Fitness Manager (324 reviews)