PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Planet Fitness

La Fitness and Planet Fitness Overview

Total reviews 1678 4209
Company responses 0 0
Issues resolved 6 16

La Fitness and Planet Fitness Consumer Ratings

Rank
46 out of 413 in Fitness Centers category
23 out of 413 in Fitness Centers category
Customer service
44 in category
29 in category
Diversity of Products or Services
44 in category
27 in category
Product or Service Quality
43 in category
20 in category
Location
25 in category
34 in category

La Fitness and Planet Fitness Rating Details

Customer service
1.4 (364 reviews)
1.6 (1695 reviews)
Reviewer's quote

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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Due to health issues with covid I was unable to come into the location to cancel my membership which, the website of my location and customer service told me was the only way to cancel my membership. When I was finally able to safely go into my location, the customer service tried to strong arm me...

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Diversity of Products or Services
2.2 (315 reviews)
2.6 (1487 reviews)
Reviewer's quote

I would like to cancel my membership and refund my money for the 2 moths I pay for the first and last month because I just pay and never get the services just went 1 day to see the installation also I call they don't allow me to cancel because I have to pay an annual fee of $50 dollars we are on...

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...I except a refund if I can not access the services I pay for. I have been here since 6am and have not seen an employee yet..

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Product or Service Quality
1.9 (308 reviews)
2.3 (1488 reviews)
Reviewer's quote

So for 7 months i did not use this service. On the 7th month I suspended auto payment and went to my location to request a temporary membership freeze. I was told that they can't handle the request because I have one outstanding payment..

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There is absolutely nothing wrong with your business or your service. I have been fighting some unpleasant health problems and I have been there twice in two and a half years. The end of the health problems is not quite Insight yet I was going to discontinue cuz there's no reason to play for a...

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Location
3.2 (291 reviews)
3 (1532 reviews)
Reviewer's quote

La fitness at the 815 N alafeya Orlando location has not been following it's facial covering requirements by the cdc and company. It didn't feel safe worming out when too many members are without masks..

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...BONNEY LAKE WA LOCATION..

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La Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Customer service
  • Feeling like i got totally ripped off
  • Billing practices

La Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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5

I have been a member for about two yrs. the staff in the Slidell La.could not be more professional or helpfull.Paul and...

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La Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

I contacted the local desk to cancel my membership but was told that i could not cancel until I paid the outstanding bal...

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La Fitness and Planet Fitness Latest Reviews

Recent published reviews
3.8

I have been a member of LA fitness @ 1230 Deer Park Ave North Babylon, NY 11703 United States.. for some
Time.
The gym has...

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1

I was told to cancel membership can only cancel in person or send a certified letter.
Went in to club to cancel, was forc...

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No votes

Hello can someone please explain to me why we still pay full prices and we don't have access to:
showers
whirlpool
basketba...

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2.6

Planet fitness has been going into my account even though my 77 year old dad has not been going to the gym due to...

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La Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Planet Fitness Membership (1401 reviews)
  • Planet Fitness Manager (353 reviews)
  • Planet Fitness Black Card Membership (138 reviews)