PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Planet Fitness as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Planet Fitness

La Fitness and Planet Fitness Overview

Total reviews
1558
3602
Company responses
0
0
Issues resolved
5
13

Planet Fitness was first mentioned on PissedConsumer on Aug 15, 2008 and since then this brand received 3602 reviews. It is 2044 reviews more than La Fitness received since Mar 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with La Fitness customer support team and Planet Fitness customer service.

La Fitness and Planet Fitness Consumer Ratings

Rank
44 out of 602 in Fitness Centers category
22 out of 602 in Fitness Centers category
Customer service
48 in category
26 in category
Staff
54 in category
36 in category
Diversity of Products or Services
43 in category
25 in category

According to consumer ratings and reviews, Planet Fitness ranks 22 points higher in the Fitness Centers category than La Fitness. People gave La Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 86 points higher than the worst rated brand in this category. At the same time, Planet Fitness was rated 1.7 stars for Customer service criterion in this category and it is 108 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Planet Fitness has a higher rating than La Fitness. Regarding Diversity of Products or Services criterion, consumers gave La Fitness 2.2 stars and it is 68% greater than other in category. Planet Fitness however was rated 2.6 stars and it is 81% greater than other in category.

La Fitness and Planet Fitness Rating Details

Customer service
1.4 (317 reviews)
1.7 (1477 reviews)
Reviewer's quote

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126

...I'm confused as to why we can't at this point take care of the customer and then management can go over this with the workers and use this as a learning tool bad customer service..

Sabine
Staff
1.7 (296 reviews)
1.9 (1444 reviews)
Reviewer's quote

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

...I called the location of the Planet Fitness I joined from and frequent and the staff had a very nonchalant attitude about my issue so that just caused me to be angrier than before. I would like Decembers and if possible Novembers $24. 02 membership fee reversed...

Jontrell
Diversity of Products or Services
2.2 (276 reviews)
2.6 (1296 reviews)
Reviewer's quote

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S

...no services were given or used at all ever!!..

PissedConsumer1751973

La Fitness and Planet Fitness Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Location
  • Price
  • Equipment
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Customer service
  • Billing practices
  • Way they treated clients

La Fitness and Planet Fitness Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

5

I cancelled my membership 6 months ago and money is still being taken out of my account. I want it all back or I will...

La Fitness and Planet Fitness Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

I was a member at planet fitness for about a month untill
The employee named shane came in the locker room and touched m...

La Fitness and Planet Fitness Latest Reviews

Recent published reviews
2.7

Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these...

Read all 1558 reviews
2.6

I am planet fitness member from many years Yesterday I went to gym after 2 weeks as I was on tour they didnt allow me...

Read all 3602 reviews

La Fitness and Planet Fitness Products and Services

Most reviewed product and services
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Planet Fitness Membership (1211 reviews)
  • Planet Fitness Customer Care (524 reviews)
  • Planet Fitness Manager (329 reviews)