PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Lucille Roberts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Lucille Roberts

La Fitness and Lucille Roberts Overview

Total reviews
1558
291
Company responses
0
0
Issues resolved
5
0

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1558 reviews. It is 1267 reviews more than Lucille Roberts received since Dec 21, 2007.

La Fitness and Lucille Roberts Consumer Ratings

Rank
43 out of 595 in Fitness Centers category
20 out of 595 in Fitness Centers category
Customer service
47 in category
15 in category
Staff
53 in category
23 in category
Diversity of Products or Services
42 in category
25 in category

According to consumer ratings and reviews, Lucille Roberts ranks 23 points higher in the Fitness Centers category than La Fitness. People gave La Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 83 points higher than the worst rated brand in this category. At the same time, Lucille Roberts was rated 1.9 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Lucille Roberts has a higher rating than La Fitness. Regarding Diversity of Products or Services criterion, consumers gave La Fitness 2.2 stars and it is 68% greater than other in category. Lucille Roberts however was rated 2.6 stars and it is 81% greater than other in category.

La Fitness and Lucille Roberts Rating Details

Customer service
1.4 (317 reviews)
1.9 (23 reviews)
Reviewer's quote

...Zero customer service or satisfaction. My other complaint is that there is only one machine (I forgot the name) that is available and was constantly in use. Lastly, this place seemed dangerous...

PissedConsumer1670126

Customer service is very poor..

PissedConsumer1230635
Staff
1.7 (296 reviews)
2.2 (26 reviews)
Reviewer's quote

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

...Staff should demand cameras yet they dont care. If someone came in a robbed them at gun point how would anyone know who it is? Cameras are a must because me and about 20 members want to leave. This girl apparently watched me wrap my wristlet because so many girls had stuff in lockers unkocked..

Daune
Diversity of Products or Services
2.2 (276 reviews)
2.6 (21 reviews)
Reviewer's quote

I have been calling the Primary Location for 2 Months Twice a week, to speak with somebody, I’ve called Members Services, and have even sent corporate emails and none of them have replied, nobody’s called me back, nothing! I’m paying for a Membership to the Gym I can’t use, and My personal Training...

Keith S

Price raised from $34.99 to $49.99 in 1 month I attend Lucille Roberts Ralph. Classes are good,but equipment is old &;;;; outdated .Monthly price is way above my budget. .

claudette c

La Fitness and Lucille Roberts Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Classes
  • Equipment and the cleanliness
  • Offer
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship

La Fitness and Lucille Roberts Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

La Fitness and Lucille Roberts Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

La Fitness and Lucille Roberts Latest Reviews

Recent published reviews
2.7

Easton PA Spa has been dirty. Weights left all over. Showers cold for weeks. Locker room dirty. Slow to address these...

Read all 1558 reviews
2.6

Price raised from $34.99 to $49.99 in 1 month I attend Lucille Roberts Ralph. Classes are good,but equipment is old...

Read all 291 reviews

La Fitness and Lucille Roberts Products and Services

Most reviewed product and services
  • La Fitness Membership (428 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Lucille Roberts Customer Care (21 reviews)
  • Lucille Roberts Membership (14 reviews)
  • Lucille Roberts Cleaner (1 review)