PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Lucille Roberts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Lucille Roberts

La Fitness and Lucille Roberts Overview

Total reviews 1684 343
Company responses 0 0
Issues resolved 6 0

La Fitness and Lucille Roberts Consumer Ratings

Rank
46 out of 414 in Fitness Centers category
30 out of 414 in Fitness Centers category
Customer service
44 in category
18 in category
Diversity of Products or Services
42 in category
39 in category
Product or Service Quality
43 in category
22 in category
Location
25 in category
54 in category

La Fitness and Lucille Roberts Rating Details

Customer service
1.4 (367 reviews)
1.9 (35 reviews)
Reviewer's quote

...I just cannot believe how terrible the customer service is. DO NOT OPEN UNLESS YOU PLAN TO GO FOR YOUR ENTIRE LIFE..

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...calling the phone number and no one answers and the gym is still charging me even thought the GYM IS CLOSED!! That seems kind of ridiclous, what terrible customer service and they make it harder to cancel your memebership where it would be so much easier to just do it online, but they making us call or send an...

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Diversity of Products or Services
2.2 (316 reviews)
2.3 (32 reviews)
Reviewer's quote

...I'm requesting an immediate refund because I have yet to use your services, and I was charged and annual fee already, so I do not understand why I was charged again..

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...My gym is closed and we cant use the services. I do not want to pay for a service we cannot use..

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Product or Service Quality
1.9 (311 reviews)
2.2 (35 reviews)
Reviewer's quote

So for 7 months i did not use this service. On the 7th month I suspended auto payment and went to my location to request a temporary membership freeze. I was told that they can't handle the request because I have one outstanding payment..

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No access No customer service no response..

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Location
3.2 (295 reviews)
2.7 (35 reviews)
Reviewer's quote

La fitness at the 815 N alafeya Orlando location has not been following it's facial covering requirements by the cdc and company. It didn't feel safe worming out when too many members are without masks..

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I was charged in April and in September for my membership fee and my gym location is closed! How dare you! I want a full refund!..

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La Fitness and Lucille Roberts Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Classes
  • Good classes
  • Close to home
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Lack of offering real help and assistance
  • Customer service
  • Cost of member ship

La Fitness and Lucille Roberts Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

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5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

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5

Please report your experience to the Federal Trade Commission (FTC).

If you are not in receipt of a contract then you a...

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5

Want to state that the protein powder, your label, is an excellent product. Lost pounds and trimmed up nicely. I...

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La Fitness and Lucille Roberts Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

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1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

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1

This location do not fixed there broken equipment. In the lady work out area during the summer and to this date...

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1

Lucille Roberts Customer service are Garbage, they are rude, nasty and disrespectful, they charged me after the gym was...

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La Fitness and Lucille Roberts Latest Reviews

Recent published reviews
No votes

Ansley location does not require masks. All the local businesses &; gym surrounding this location require masks to...

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1

Im going to give a bad review on pissed.com. no one is answering your phone.

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3.7

I was billed 35.08 and 52.11 on 10/23 for a monthly charge and an Annual fee. I'm requesting an immediate refund...

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1

I keep calling the phone number and no one answers and the gym is still charging me even thought the GYM IS CLOSED!!...

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La Fitness and Lucille Roberts Products and Services

Most reviewed product and services
  • La Fitness Membership (449 reviews)
  • La Fitness Personal Trainer (144 reviews)
  • La Fitness Manager (129 reviews)
  • Lucille Roberts Membership (32 reviews)
  • Lucille Roberts Fitness Program (3 reviews)
  • Lucille Roberts Zumba Fitness Program (2 reviews)