PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about La Fitness and Lucille Roberts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

La Fitness
Lucille Roberts

La Fitness and Lucille Roberts Overview

Total reviews
1552
286
Company responses
0
0
Issues resolved
5
0

La Fitness was first mentioned on PissedConsumer on Mar 5, 2008 and since then this brand received 1552 reviews. It is 1266 reviews more than Lucille Roberts received since Dec 21, 2007.

La Fitness and Lucille Roberts Consumer Ratings

Rank
45 out of 666 in Fitness Centers category
18 out of 666 in Fitness Centers category
Customer service
47 in category
15 in category
Staff
53 in category
32 in category
Diversity of Products or Services
44 in category
25 in category

According to consumer ratings and reviews, Lucille Roberts ranks 27 points higher in the Fitness Centers category than La Fitness. People gave La Fitness 1.4 stars for Customer service criterion in Fitness Centers category and it is 83 points higher than the worst rated brand in this category. At the same time, Lucille Roberts was rated 2 stars for Customer service criterion in this category and it is 115 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Lucille Roberts has a higher rating than La Fitness. Regarding Diversity of Products or Services criterion, consumers gave La Fitness 2.2 stars and it is 66% greater than other in category. Lucille Roberts however was rated 2.6 stars and it is 81% greater than other in category.

La Fitness and Lucille Roberts Rating Details

Customer service
1.4 (313 reviews)
2 (20 reviews)
Reviewer's quote

Corporate is helpful but their hands are tied too and some do ask you to prove your claims! Wow! Not at all happy at the way my issue is being resolved by customer svc not having enough authority. Apparently LA Fitness doesn't care either it seems to find the best resolution for me! Thank you for...

D G

...I am a 65 te old woman and was a customer for over 5 years. The manager canceled my membership after we had a discussion in which I did not agree with her choice of words or how Tun down the place has been. I go there for the classes and was completely appalled by the treatment I received that night...

Ana R
Staff
1.6 (293 reviews)
2 (23 reviews)
Reviewer's quote

About 20 minutes into the class, staff member Brittany came to retrieve my mother. She attempted to tell my mother she had to leave the class (which in included in her membership), and did not render an explanation other than being asked to leave. My mother being embarrassed and confused asked...

MICHAEL S

...Staff should demand cameras yet they dont care. If someone came in a robbed them at gun point how would anyone know who it is? Cameras are a must because me and about 20 members want to leave. This girl apparently watched me wrap my wristlet because so many girls had stuff in lockers unkocked..

Daune
Diversity of Products or Services
2.2 (272 reviews)
2.6 (18 reviews)
Reviewer's quote

I’m been a member of LA gym & Signature LA for 2012 Someone needs from send Headquarters to inspect this Signature GYM 900 SOUTH MIAMI AVE STE 236, MIAMI, FL 33130 - (786) 718-1750 today I got there & the spray some much air freshener that we all had burning eyes the gym has a/c problem & it smell...

Horacio R

I have tried to cancel this membership a few times via phone and was told to come in. I came into the Commack location in April and spoke to a white haired lady who tried to shame me into keeping my membership -even as far as to speak to a friend who is a trainer to convince me to keep my...

Donna R

La Fitness and Lucille Roberts Pros and Cons

Pros
  • Location
  • Location near my house
  • Equipment
  • Classes
  • Equipment and the cleanliness
  • Offer
Cons
  • Customer service
  • Management not properly trained
  • Rude staff
  • Lack of offering real help and assistance
  • Customer service
  • No explanation for a monthly increase in memebership

La Fitness and Lucille Roberts Most Positive Reviews

Top rated reviews
5

​I joined LA FITNESS a year ago and was told specifically that my 3- year membership would allow me to use gyms across...

5

Hi, this is Roula Al joudi, i am a member with your jym, i like so much your jym but this is for women and there is a...

La Fitness and Lucille Roberts Most Critical Reviews

Lowest rated reviews
1

I was a member of la fitness for a couple of years as a teenager (about 10 years ago). I have been doing crossfit for...

1

I HAD A ISSUE WITH CANCELLING MY MEMBERSHIP FOR THE LAST 6 MONTHS I WAS TOLD I WAS SIGNING A NON CONTRACT MEMBERSHIP I...

La Fitness and Lucille Roberts Latest Reviews

Recent published reviews
5

I purchase a large bottle of water today 12/3/19 at tropical smoothie in the la fitness at 4412 north Sheppard in...

Read all 1552 reviews
2.3

I have tried to cancel this membership a few times via phone and was told to come in. I came into the Commack location...

Read all 286 reviews

La Fitness and Lucille Roberts Products and Services

Most reviewed product and services
  • La Fitness Membership (426 reviews)
  • La Fitness Personal Trainer (145 reviews)
  • La Fitness Manager (129 reviews)
  • Lucille Roberts Customer Care (21 reviews)
  • Lucille Roberts Membership (11 reviews)
  • Lucille Roberts Manager (4 reviews)