PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whole Foods Market and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whole Foods Market
Kroger

Whole Foods Market and Kroger Overview

Total reviews
183
1125
Company responses
0
0
Issues resolved
1
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 942 reviews more than Whole Foods Market received since Jul 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whole Foods Market customer support team than with Kroger customer service.

Whole Foods Market and Kroger Consumer Ratings

Rank
99 out of 622 in Food Stores category
49 out of 622 in Food Stores category
Customer service
82 in category
48 in category
Price Affordability
121 in category
56 in category
Product or Service Quality
65 in category
39 in category

According to consumer ratings and reviews, Kroger ranks 50 points higher in the Food Stores category than Whole Foods Market. People gave Whole Foods Market 1.7 stars for Customer service criterion in Food Stores category and it is 68 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 102 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Kroger has a higher rating than Whole Foods Market. Regarding Product or Service Quality criterion, consumers gave Whole Foods Market 2.2 stars and it is 57% greater than other in category. Kroger however was rated 2.5 stars and it is 74% greater than other in category.

Whole Foods Market and Kroger Rating Details

Customer service
1.7 (87 reviews)
2 (422 reviews)
Reviewer's quote

...She had an attitude and told ppl to take a card for a general customer service number. When I passed by her, mumbled to myself not so nice words that were not said directly to her. When I was leaving, she asked to speak to me and asked if I had a problem with her...

SedateHyena102

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Price Affordability
1.9 (78 reviews)
2.8 (356 reviews)
Reviewer's quote

...Price per pound is $26. 99. I can see the King Salmon on top of the pile, however, when the person pulled my piece he pulled it from underneath the pile...

PissedConsumer1626393

...That does not seem hard to me, as I carefully select only the ones that have that 99 cent price. Sure enough up to counter and price showing 1. 67 each...

Shirley D
Product or Service Quality
2.2 (73 reviews)
2.5 (342 reviews)
Reviewer's quote

...when they were long on product after an ad the public are refrozen fish !!!! this isn't a story its a fact !!!..

Marlen H

I was embarrassed to serve it,it was a mangled mess clearly not spiral sliced,extremely fatty,the shank end of the ham fell off , This mustve been missed by Quality Control I cant imagine you would want to serve your guys something that look like this, I am a regular customer and frequent your...

Davin

Whole Foods Market and Kroger Pros and Cons

Pros
  • Seafood and produce
  • Prepared foods dept
  • Most of the employees there
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Bad customer service
  • Very rude
  • Extremely rude store employees
  • Customer service
  • Customer service skills
  • No management

Whole Foods Market and Kroger Most Positive Reviews

Top rated reviews
5

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Whole Foods Market and Kroger Most Critical Reviews

Lowest rated reviews
1

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Whole Foods Market and Kroger Latest Reviews

Recent published reviews
3

There was a prepared, individually wrapped Greek SALAD I bought all the time and LOVE. All of the sudden it is GONE....

Read all 183 reviews
2.6

I purchased a gift card from Kroger on Oakwood Ave in Huntsville, Al. I was allowed to use the card a couple of times,...

Read all 1125 reviews

Whole Foods Market and Kroger Products and Services

Most reviewed product and services
  • Whole Foods Market Customer Care (32 reviews)
  • Whole Foods Market Manager (23 reviews)
  • Whole Foods Market Deli Department (4 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)