PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Whole Foods Market as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Whole Foods Market

Kroger and Whole Foods Market Overview

Total reviews
1116
180
Company responses
0
0
Issues resolved
3
1

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 936 reviews more than Whole Foods Market received since Jul 19, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Whole Foods Market customer support team than with Kroger customer service.

Kroger and Whole Foods Market Consumer Ratings

Rank
49 out of 720 in Food Stores category
100 out of 720 in Food Stores category
Customer service
46 in category
80 in category
Discounts and Special Offers
29 in category
94 in category
Diversity of Products or Services
55 in category
70 in category

According to consumer ratings and reviews, Kroger ranks 51 points higher in the Food Stores category than Whole Foods Market. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 103 points higher than the worst rated brand in this category. At the same time, Whole Foods Market was rated 1.7 stars for Customer service criterion in this category and it is 69 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Kroger has a higher rating than Whole Foods Market. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 63% greater than other in category. Whole Foods Market however was rated 2.7 stars and it is 53% greater than other in category.

Kroger and Whole Foods Market Rating Details

Customer service
2 (419 reviews)
1.7 (85 reviews)
Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

I have been a customer in Dallad since the first store opened. Everything has cheapened in quality. The chicken which used to be the best is now tough and tasteless...

Nikki M
Discounts and Special Offers
2.9 (366 reviews)
1.7 (72 reviews)
Reviewer's quote

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

Whole Foods in Florida hire the most corrupt Seafood coordinator. ever known. besides treating people and workers very bad at times making people cry over the phone or calling people stupid this man go to order large amounts of fish and when he couldn't sell them he would ask the distributor. to...

PissedConsumer1611763
Diversity of Products or Services
2.8 (355 reviews)
2.7 (64 reviews)
Reviewer's quote

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

I love shopping at Whole Foods but your recent TV commercial leaves much to b desired....first of all....she is getting pastry with her BARE hands...SINGING into the cabinet of food (most ppl spit when they talk let alone sing) and her hair is hanging within food reach...not the standard in which...

Trisha J

Kroger and Whole Foods Market Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Seafood and produce
  • Prepared foods dept
  • Most of the employees there
Cons
  • Customer service
  • Customer service skills
  • No management
  • Bad customer service
  • Very rude
  • Extremely rude store employees

Kroger and Whole Foods Market Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

5

The store on huron st chicago is filthy.ythe floors walls doors toilet seat are unsanitary. All the floors and counters...

Kroger and Whole Foods Market Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

I entered the store at 10:15 a.m. Saturday morning. The florist booth was empty. The vegetable aisle was empty. There wa...

Kroger and Whole Foods Market Latest Reviews

Recent published reviews
1

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews

I was a loyal WFM customer before the Amazon buyout because it had humane policies, high social responsibility values, a...

Read all 180 reviews

Kroger and Whole Foods Market Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)
  • Whole Foods Market Customer Care (32 reviews)
  • Whole Foods Market Manager (23 reviews)
  • Whole Foods Market Deli Department (4 reviews)