PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tom Thumb and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tom Thumb
Kroger

Tom Thumb and Kroger Overview

Total reviews
245
1114
Company responses
0
0
Issues resolved
3
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1114 reviews. It is 869 reviews more than Tom Thumb received since Sep 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tom Thumb customer support team than with Kroger customer service.

Tom Thumb and Kroger Consumer Ratings

Rank
88 out of 720 in Food Stores category
49 out of 720 in Food Stores category
Customer service
No votes
46 in category
Location
No votes
57 in category
Diversity of Products or Services
No votes
56 in category

According to consumer ratings and reviews, Kroger ranks 39 points higher in the Food Stores category than Tom Thumb.

Tom Thumb and Kroger Rating Details

Customer service
No votes
2 (419 reviews)
Reviewer's quote

By customer representative over the telephone..

Remy

...Who told me to call Kroger customer service, which I did and I was extremely upset. And all the customer service lady ( hailey) could say was sorry for the inconvenience and that she would credit me $30. 00...

PAT S
Location
No votes
3.4 (347 reviews)
Reviewer's quote

...It needs all new management at that location. Make a difference in trophy club so we can all support each other..

Jackie B

Store location: 3651 Peachtree Pkwy, Suwanee, GA 30024Happened 9/4/2019 around 7 pmWaited 20 min to pick up a prescription ordered the day before. Staffs were either at computer or on phone. Feel not friendly when being served.

Chiana
Diversity of Products or Services
No votes
2.8 (355 reviews)
Reviewer's quote

Failure to properly fill shelves and order product. A constant battle all over store except produce.

Fannye

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

Tom Thumb and Kroger Pros and Cons

Pros
  • No long lines
  • Coustmer service
  • Convenient location
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Customer service
  • Management needs improvement
  • Employee
  • Customer service
  • No management
  • Customer service skills

Tom Thumb and Kroger Most Positive Reviews

Top rated reviews
5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Tom Thumb and Kroger Most Critical Reviews

Lowest rated reviews
1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Tom Thumb and Kroger Latest Reviews

Recent published reviews

Apparently nothing will be done

Read all 245 reviews
4.5

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day...

Read all 1114 reviews

Tom Thumb and Kroger Products and Services

Most reviewed product and services
  • Tom Thumb Customer Care (41 reviews)
  • Tom Thumb Manager (29 reviews)
  • Tom Thumb Cashier (18 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)