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Tom Thumb

Food Stores
  • 2 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $997 CLAIMED LOSSES
  • $77 AVERAGE LOSS
2.7
Customer service
Diversity of Products or Services
Layout of Store
Website
Location
  • No long lines 2
  • Coustmer service 2
  • Too many consistent problems to like this store 1
  • Prices 1
  • Linda 1

Customers don't like

  • Customer service4
  • Employee3
  • Way i was spoke to1
  • Untidey shelves1
  • Outdated food1
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Kroger

Food Stores
  • 2 ISSUES RESOLVED
  • 963 TOTAL REVIEWS
  • $56.2K CLAIMED LOSSES
  • $377 AVERAGE LOSS
2.7
Customer service
Diversity of Products or Services
Layout of Store
Website
Location
  • Near my home 9
  • Friendley and courtous 7
  • Prices 5
  • Location 4
  • Employees customer service skills 4

Customers don't like

  • Customer service8
  • No management4
  • Poor service3
  • Disrespectful and condescending employee3
  • Customer service skills3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1478114

The Tom Thumb in Grapevine, Texas 76051 is replete with rude, incompetent employees . the worst ones are in "customer service" which is a laugh.

Two of them stand out for their awfulness. Their names are "Malisa" and "Giesha Edwards". These are the rudest, most ignorant people I have ever encountered, and they do not belong in customer service , nor as cashiers. This store is also unclean.

Management is indifferent, and the manager, Steve Smith, could care less about health violations, both in the instore Starbucks and in the deli.

There is an odd stench when you walk in. Upper management needs to be aware.

Anonymous
#1364685

My son Akeem has been working for Tom thumb for 3years now. An, never harm anyone in his life.

So, one day he decided to put in a two week notice to leave his job.

Being a mother, I question him why did you do this. An, he finally told me about how Tom Thumb employees treated Special needs employees.

I'm very hurt about it and who the person who he said did these type of things!

Yes, I support Austim kids and Adults! An, I be Dam, if I let this go!!

If you will support me on replying to a survey for Tom Thumb on Northwest hwy Dallas Tx ..across from North Park Mall!

About this...i would appreciate it very much.

Also, God has opened a bigger door for Akeem! Making two dollars more!

God is Awesome! But, I want the Bully to stop, for everyone!