PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Tom Thumb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Tom Thumb

Kroger and Tom Thumb Overview

Total reviews
1116
245
Company responses
0
0
Issues resolved
3
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 871 reviews more than Tom Thumb received since Sep 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tom Thumb customer support team than with Kroger customer service.

Kroger and Tom Thumb Consumer Ratings

Rank
49 out of 720 in Food Stores category
88 out of 720 in Food Stores category
Customer service
46 in category
No votes
Discounts and Special Offers
29 in category
No votes
Diversity of Products or Services
55 in category
No votes

According to consumer ratings and reviews, Kroger ranks 39 points higher in the Food Stores category than Tom Thumb. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 103 points higher than the worst rated brand in this category. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 63% greater than other in category.

Kroger and Tom Thumb Rating Details

Customer service
2 (419 reviews)
No votes
Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

By customer representative over the telephone..

Remy
Discounts and Special Offers
2.9 (366 reviews)
No votes
Reviewer's quote

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a

$5 Friday specials are advertised in the ad. Came on Friday 7/26 only for 2 items. For Dove ice cream and mini watermelon...

Stella
Diversity of Products or Services
2.8 (355 reviews)
No votes
Reviewer's quote

Just found out that the workers in the store we shop at aren’t getting Thanksgiving off. What happened to “open half day on holidays?”Next time workers go on strike, we’ll be shopping elsewhere. These people are members of the communities your stores serve.

Valarie F

Failure to properly fill shelves and order product. A constant battle all over store except produce.

Fannye

Kroger and Tom Thumb Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • No long lines
  • Coustmer service
  • Convenient location
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Management needs improvement
  • Employee

Kroger and Tom Thumb Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

Kroger and Tom Thumb Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

Kroger and Tom Thumb Latest Reviews

Recent published reviews
1

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews

Apparently nothing will be done

Read all 245 reviews

Kroger and Tom Thumb Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)
  • Tom Thumb Customer Care (41 reviews)
  • Tom Thumb Manager (29 reviews)
  • Tom Thumb Cashier (18 reviews)