PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Tom Thumb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Tom Thumb

Kroger and Tom Thumb Overview

Total reviews
1124
249
Company responses
0
0
Issues resolved
4
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1124 reviews. It is 875 reviews more than Tom Thumb received since Sep 6, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Tom Thumb customer support team than with Kroger customer service.

Kroger and Tom Thumb Consumer Ratings

Rank
49 out of 622 in Food Stores category
76 out of 622 in Food Stores category
Customer service
47 in category
70 in category
Discounts and Special Offers
31 in category
61 in category
Diversity of Products or Services
56 in category
69 in category

According to consumer ratings and reviews, Kroger ranks 27 points higher in the Food Stores category than Tom Thumb. People gave Kroger 2 stars for Customer service criterion in Food Stores category and it is 103 points higher than the worst rated brand in this category. At the same time, Tom Thumb was rated 1.9 stars for Customer service criterion in this category and it is 80 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Kroger has a higher rating than Tom Thumb. Regarding Diversity of Products or Services criterion, consumers gave Kroger 2.8 stars and it is 63% greater than other in category. Tom Thumb however was rated 2.7 stars and it is 54% greater than other in category.

Kroger and Tom Thumb Rating Details

Customer service
2 (421 reviews)
1.9 (125 reviews)
Reviewer's quote

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B

...anywhoo just my experience with the store from customer service to quality control *** poor n I'm very very upset my bday was ruined..

Roch
Discounts and Special Offers
2.9 (367 reviews)
2.5 (97 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

Debbie A

...So I spent a month trying to get gas discounts that never happened. I sure hope you take this seriously. If know one contacts me about this issue, I will take it to the next level...

Danny H
Diversity of Products or Services
2.8 (357 reviews)
2.7 (104 reviews)
Reviewer's quote

Patricia just want to make sure everyone is aware of what could happen when you use grocery deliver services. Yesterday I ordered almost $400. 00 in groceries from Kroger's and i selected the delivery service...

PAT S

It has been an entire month since they have carried the tobacco products that I use. The person running this establishment clearly doesn't know what they are doing..

Daud

Kroger and Tom Thumb Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • No long lines
  • Coustmer service
  • Convienant
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Management needs improvement
  • Way i was spoke to

Kroger and Tom Thumb Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

Kroger and Tom Thumb Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

Kroger and Tom Thumb Latest Reviews

Recent published reviews

Every two weeks my 90 day prescription was ready so I kept taking them until I had to many but when I ran out the six...

Read all 1124 reviews

I was in your store on Arapaho Garland when your manager on duty insulted a customer of foreign descent . When I confron...

Read all 249 reviews

Kroger and Tom Thumb Products and Services

Most reviewed product and services
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (70 reviews)
  • Tom Thumb Customer Care (41 reviews)
  • Tom Thumb Manager (29 reviews)
  • Tom Thumb Cashier (18 reviews)