PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Tom Thumb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Tom Thumb

Kroger and Tom Thumb Overview

Total reviews
1180
243
Company responses
0
0
Issues resolved
4
2

Kroger and Tom Thumb Consumer Ratings

Rank
60 out of 382 in Food Stores category
43 out of 321 in Supermarkets and Malls category
Customer service
65 in category
42 in category
Discounts and Special Offers
34 in category
49 in category
Diversity of Products or Services
78 in category
44 in category
Price Affordability
64 in category
62 in category

Kroger and Tom Thumb Rating Details

Customer service
2 (458 reviews)
1.9 (116 reviews)
Reviewer's quote

Not only that but the only places the return policy was posted was at customer service and above most people's head at checkout. He also claimed it was on the doors upon entering but was not. When he said they can return clothes I said which everyone breathes on it he said they had to querintine...

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So I finally Googled my way to an 817 Customer Service number only to be bounced over to _______(?)'s voice mail with zero confirmation that this was the Customer Service department. I have shopped at your Dallas/Inwood store approximately 3 times a week for the past 15 years—at least. Now we...

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Discounts and Special Offers
2.9 (391 reviews)
2.4 (91 reviews)
Reviewer's quote

...I special ordered this cake. Tonight when I picked it up...

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...Instead, you had to have their special app or coupon scanned to your phone to deserve these savings! This is yet another form of discrimination for those of us who do not live and breathe with our phones to guide our daily lives..

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Diversity of Products or Services
2.8 (387 reviews)
2.8 (99 reviews)
Reviewer's quote

...'cellulose' as: : a polysaccharide (C6H10O5)x of glucose units that constitutes the chief part of the cell walls of plants, occurs naturally in such fibrous products as cotton and kapok, and is the raw material of many manufactured goods (such as paper, rayon, and cellophane). I don't know about anyone else, but I think that cellulose is an indigestible filler....

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the above for-the-record complaint, I called twice 8777233929, found online as Tom Thumb client services number: it deceptively claimed that I'd be connected within minutes to a rep - in fact, after waiting for long each time, I understood it did not truly honor this service it was a fake automated...

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Price Affordability
2.8 (379 reviews)
2.6 (92 reviews)
Reviewer's quote

Now when you go to Kroger, there are very few sales and all items that are needed at home by people with kids or unemployed people are not on sale or the price has gone up. Hashtag. Kroger, the company without a heart..

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...Even the store itself is price gouging at a time when we are all supposed to be helping each other. I started a list today & had to take an intermission. When I came back to finish, I could NOT sign in although I was supposed to be automatically signed in with my password each time...

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Kroger and Tom Thumb Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Convenient location
  • No long lines
  • Coustmer service
Cons
  • Customer service
  • Customer service skills
  • No management
  • Management needs improvement
  • Customer service
  • Bad management and poor customer service

Kroger and Tom Thumb Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

To whom it may concern, I wish to give " flowers " to your Tom Thumb store located on South Hampton Road at Twelfth...

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Kroger and Tom Thumb Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

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1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

We won $40 scratch off ticket,and the cashier jack said he did not have the money to pay. I questioned him why a store...

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Kroger and Tom Thumb Latest Reviews

Recent published reviews
2.2

I am a former employee of the Starkville MS store. The pick up/clicklist supervisor is really rude. She expects us all...

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1

Store # either 9525 or 2595 in Pensacola Florida this black lady was rude loud and Down right nasty all over a question...

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1

Credit or refund money for dented cans wanted. Someone is sending me these boxes of food. One box was delivered on June...

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No votes

I went to tom thumb sat. Approx 50%of customers did not wear masks and it was crowded. I wear a mask to protect others...

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Kroger and Tom Thumb Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Customer Care (131 reviews)
  • Kroger Cashier (71 reviews)
  • Tom Thumb Customer Care (37 reviews)
  • Tom Thumb Manager (24 reviews)
  • Tom Thumb Cashier (16 reviews)