PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Tom Thumb as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Tom Thumb

Kroger and Tom Thumb Overview

Total reviews 1219 260
Company responses 0 0
Issues resolved 4 2

Kroger and Tom Thumb Consumer Ratings

Rank
74 out of 409 in Food Stores category
63 out of 349 in Supermarkets and Malls category
Customer service
75 in category
46 in category
Discounts and Special Offers
36 in category
52 in category
Diversity of Products or Services
89 in category
52 in category
Location
68 in category
30 in category

Kroger and Tom Thumb Rating Details

Customer service
2 (478 reviews)
1.8 (128 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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...She called the customer service manager over who in turned called the Dir Dennis Dion. Dennis said to me we have to pull the tapes on this and do some investigation. They did not complete my order until the tape was reviewed...

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Discounts and Special Offers
2.8 (409 reviews)
2.4 (98 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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...They said I would have to reorder and they could offer no guarantee of a delivery time or offer any special treatment. Luckily my Mom can live without the items and I've scheduled delivery for today 14 Nov 20. I just get tired of the company being more important than the customer..

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Diversity of Products or Services
2.7 (404 reviews)
2.7 (107 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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the above for-the-record complaint, I called twice 877723****, found online as Tom Thumb client services number: it deceptively claimed that I'd be connected within minutes to a rep - in fact, after waiting for long each time, I understood it did not truly honor this service it was a fake automated...

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Location
3.3 (396 reviews)
3.3 (107 reviews)
Reviewer's quote

...I won't return to that store location. I placed my order again with a different Kroger location. This time, I have to wait two days...

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...It needs all new management at that location. Make a difference in trophy club so we can all support each other..

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Kroger and Tom Thumb Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Convenient location
  • No long lines
  • Convienant
Cons
  • Customer service
  • Customer service skills
  • No management
  • Customer service
  • Management needs improvement
  • Bad management and poor customer service

Kroger and Tom Thumb Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Bathroom smells really bad,i told store clerk and she said its been like that for a year.I told her no its not because...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

To whom it may concern, I wish to give " flowers " to your Tom Thumb store located on South Hampton Road at Twelfth...

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Kroger and Tom Thumb Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

I was a frequent shopper at Tom Thumb in Opp, Alabama until tonight. The problem that I am having has happened on...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

We won $40 scratch off ticket,and the cashier jack said he did not have the money to pay. I questioned him why a store...

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Kroger and Tom Thumb Latest Reviews

Recent published reviews
No votes

Oct 2020 got prescription filled at local pharmacy. Store 265 my dr sent in 3 fluconozole. Pharmacist said usuaaly dont...

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2.7

I order from Tom Thumb to deliver to my 86 year old mother. I haven't had many issues in the past but I ordered on...

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No votes

I have been doing in-store pick up of my items for months but today they charged me $4.95 pick up fee there was no...

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No votes

My netspend card is apart of skylight company, so when i went to call skylight they had told me that my manager needed...

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Kroger and Tom Thumb Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)
  • Tom Thumb Manager (30 reviews)
  • Tom Thumb Cashier (15 reviews)
  • Tom Thumb Delivery Service (11 reviews)