PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Fresh Market and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Fresh Market
Kroger

The Fresh Market and Kroger Overview

Total reviews
102
1125
Company responses
0
0
Issues resolved
1
4

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1125 reviews. It is 1023 reviews more than The Fresh Market received since Jul 11, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Fresh Market customer support team than with Kroger customer service.

The Fresh Market and Kroger Consumer Ratings

Rank
66 out of 622 in Food Stores category
49 out of 622 in Food Stores category
Customer service
60 in category
48 in category
Layout of Store
8 in category
54 in category
Location
41 in category
57 in category

According to consumer ratings and reviews, Kroger ranks 17 points higher in the Food Stores category than The Fresh Market. People gave The Fresh Market 2 stars for Customer service criterion in Food Stores category and it is 91 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 103 points higher than the worst rated brand in this category. If we look at Layout of Store criterion, than we see that The Fresh Market has a higher rating than Kroger. Regarding Location criterion, consumers gave The Fresh Market 3.5 stars and it is 73% greater than other in category. Kroger however was rated 3.4 stars and it is 62% greater than other in category.

The Fresh Market and Kroger Rating Details

Customer service
2 (48 reviews)
2 (422 reviews)
Reviewer's quote

Just horrible customer service. Cashiers are mean. The meat cases are never stocked...

Kelly D

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Layout of Store
3.6 (43 reviews)
2.9 (338 reviews)
Reviewer's quote

Yesterday was the third time in the past month I have shopped at the store in Ponte Vedra, FL and the third time I have encountered this same problem. I was there at 1:30 pm and it appeared there were at least five people working in the meat department yet no one would come out from the back to...

Caralee

On Christmas morning I opened up this package of ham that I purchased at your Milford store. I was embarrassed to serve it,it was a mangled mess clearly not spiral sliced,extremely fatty,the shank end of the ham fell off , This mustve been missed by Quality Control I cant imagine you would want to...

Davin
Location
3.5 (42 reviews)
3.4 (349 reviews)
Reviewer's quote

For a time I thought I had found those attributes at your Cameron Village location in Raleigh but I guess I was wrong. My daily routine was to sit out front of that store or in a coffee shop, working on my websites, it was always very pleasant for a time and I did my part to help it stay that way...

R s

Store location: 3651 Peachtree Pkwy, Suwanee, GA 30024Happened 9/4/2019 around 7 pmWaited 20 min to pick up a prescription ordered the day before. Staffs were either at computer or on phone. Feel not friendly when being served.

Chiana

The Fresh Market and Kroger Pros and Cons

Pros
  • Prepared meals
  • Meat department
  • Food
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Terrible customer service
  • What i mentioned earlier
  • Being ripped off
  • Customer service
  • Customer service skills
  • No management

The Fresh Market and Kroger Most Positive Reviews

Top rated reviews
5

Can you see anything wrong in this picture ?

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

The Fresh Market and Kroger Most Critical Reviews

Lowest rated reviews
1

Went in looking for the over priced Cavit Pigno Grigio AGAIN. OUT OF STOCK AGAIN! ALSO out of the very simple cinnamon...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

The Fresh Market and Kroger Latest Reviews

Recent published reviews

I don't look forward to dealing with the unfriendly gentleman in the meat department.

Read all 102 reviews
2.6

I purchased a gift card from Kroger on Oakwood Ave in Huntsville, Al. I was allowed to use the card a couple of times,...

Read all 1125 reviews

The Fresh Market and Kroger Products and Services

Most reviewed product and services
  • The Fresh Market Customer Care (14 reviews)
  • The Fresh Market Meat Department (7 reviews)
  • The Fresh Market Meat (6 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (128 reviews)
  • Kroger Cashier (71 reviews)